Setup Service Fee
Hi I activated SmartWatch Plan on Dec 25, 2020, but now i want to cancel. Do I need to pay a setup Service fee? Thank you ***Added Labels***
Forum Posts
Still charged for data add-on after requesting it's removal
I spent two hours on the phone this morning in increasing exasperation, trying to solve what should have been an easy fix. Especially for a decades long customer who spends close to $500 per month. On June 24, 2019 I bought through a text message not...
Resolved! Unable to Upgrade After Recent Address Change/Move
I have been with Rogers well over 20+ years. I recently moved from my home (where we lived for 18 years). I wanted to upgrade 2/3 phones on my account and learned I cannot process this request, online, until THREE MONTHS after the change of address d...
Account Still Not Restored
I had an issue back in May 2020 where suddenly my phone stopped working and I was unable to call or text anyone. Finally figure out through Rogers online customer service that my account was deactivated (without my permission) and my phone number was...
Rogers Infinite plan no longer shows Data Usage?
Why did Rogers remove Data Usage from Infiniti plans?If you have Max Speed for X Gig of Data & then Unlimited at a significantly lower speed, it's useful to know how much Max Speed data you have used."Great news you have a Rogers Infinite plan, with ...
Resolved! Linking MyRogers Profile to a new Ignite TV Service.
Will my old Rogers acc't page be automatically updated with my upgrade to Ignite services? The woman on the phone when I did upgrade gave me a new acc't number.. will that automatically be changed when i log into my Roger's acc't? If not I don't see ...
Resolved! Purchased Cellphones but have changed my mind. How do I cancel?
I recently joined Rogers for two lines at Costco. But I canceled it because I didn't like my cell phone. And I tried to change the $75 plan I chose to buy a new phone, but I couldn't. And I haven't heard from the staff that there is a subscription fe...
Walmart Gift Card Offer
I took a new connection in the month of September and was promised a 100 dollar gift card. However, I haven't received one yet. I never got any coupon in my spam folder as well. Please rectify the problem asap. Thank you Regards, Mayur Panth ***E...
Rate Increase 3 Months Into Activation - Cannot Find Notice of the Increase
I joined Rogers with an IGNITE INTERNET 150-UNLIMITED plan in December 2019. I noticed that my March Bill was $4 more than I had paid in December/January/February. After talking to someone on the chat they said that it "will be reversed on the next...
Rogers's promotion - GET3FREE
Hello! I'm a new Rogers subscriber. I'm new here in Canada as well. May I know if this promo is legit 3 months free no charge? How can I claim it since I haven't received my phone yet? Can I claim it after receiving my phone? Thank you! ***Ed...
Quebec Phone Number is not compatible with new Ontario Plan
I just switched providers from Fido to Rogers for wireless and I’m about to lose my phone number. The phone number has a Quebec area code and since I now live in Ontario I got an Ontario plan but I’m told I can’t port my old number from Fido to Roger...
Resolved! Feedback - wall to wall offer
I was offered a wall to wall solution for half price a few months back, later the technician cancelled saying no stock and advised you will be contacted as soon stock available for the same price. They never contacted me so I called them; now they ca...
Sportsnet World charges started up on my September 2020 bill?
I would like to see a confirmation in writing I ordered it. If not I want these charges refunded. As of today Dec 2 I want to cancel Sportsnet World channels. ***Edited Labels***
Resolved! When Does My Data Reset?
Hello! I'm new here and wanted to know when will my mobile data reset? It says 23 days before next billing. Thanks! ***Edited Labels***
Resolved! Unable to Update Address
Hello, I've moved and tried to changed the address in the Profile settings but the following message appears: "The address you entered doesn’t match Canada Post’s records. Please enter a valid address." The page then refreshes and I am taken ba...
Disconnected before disconnection date
I was having Rogers Ignite 500mbps Internet since August 2017. Recently on July 22, I received a written agreement/offer stating that my price would go up by around $21. So I decided On 23rd July to get it disconnected by August 1st. The request wa...
Have MyRogers Account, Cannot View Bills
So I have never addressed this issue before, since I have switched to e-billing. I cannot view any bills (.pdf) on MyRogers Account. How can this be fixed? I can always see amount due and pay the bill itself, it is not until now I want to see info...
Resolved! Promotional Email?
Below screenshot seems to be an official email from Rogers Communications. The email had my name and account number. With all the online scams going on, it would be wise (going forward) to send these communication emails from @rogers.com email addres...
Roger phone deals
I have also completed Thorongla pass. I have my own trekking company in Nepal Pokhara. Rogers deals are going backward. Freedom is offering iPhone 11 free of charge for 2 years contract. Monthly contract terms as low as 55 dollar a month . I am curre...
Rogers support email address
Rogers phone support - 2-3 hour wait time (seriously?) Anna - completely useless Does anyone have an email address for Rogers support? Thank you. **Labels Added**
