I cancelled my wireless plan, and then Rogers signs me up to a new account, without my permission
I cancelled my wireless plan, and then Rogers signs me up to a new account, without my permission ***Added Labels***
Account Support
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Forum Posts
How can i replace my temporary cell number to my regular number ?
Hi Everyone, I was on "Pay as you go" plan and just shifted to a post paid plan, during this transition Rogers gave me a temporary number and said i have to transfer my regular number once i would get the sim card, that i got yesterday, now i wanna r...
Issue with the Rogers Winback from 7X
Hello I wanted to reach out for some help. In the middle of August, I received a call from 7X where they offered me a win-back deal from Rogers. The deal is as below: 25GB for $45, each additional line (extra 3 lines) was 25GB for $36 - Suppor...
Snowbirds wintering in Florida 6 months
Does Rogers offer their Snowbird customers a competitive plan for 6 months? *** Edited Labels ***
Non Rogers or Fido user trying to update billing address on my account
I am not a Rogers or Fido cellular customer and when i try to update my billing address its trying to send SMS for verfication. I do not have a mobile number setup on my account because it needs to be either rogers or Fido. Therefore i am unable to u...
Automated Billing issues
Roger changed me over to ignite internet , cancelled my old account , created a new account , i have automated billing , i checked my account and i was told account was 2 months payments owing.. After going to store they can't help , on ...
Repair Technician Damages
Hi,I had a tech in yesterday and he drilled a hole through my wall into the siding strip that goes around a door and it popped it out and he just left it for me to notice and never mentioned anything...how do I contact rogers to get them to fix damag...
Resolved! Sent a deal for 250$ off upgrade but cannot checkout
I was sent an email yesterday with an exclusive that granted me 250$ off my remaining balance if I upgrade. At first I couldn’t even get past selecting a device to upgrade to. Eventually with a lot of messing around I was able to select a data plan a...
Customer Service
So disappointed with RogersHad an issue with a $500 charge After30 years as a customer all this company could offer me was $150 while it took two phone calls and a couple of hours of my time.A special company to deal with.Hello Bell. Probably not muc...
Resolved! Multiple Payments Made in Error
Hello, if I had an account in the amount of $500, and the transaction went through 2 times, can I get my $500 back to the card? ***Edited Labels***
Resolved! crave gift card
I have a Crave Gift card I wish to use and downloaded it on my smart phone. I have an account now but cannot figure out how to access it on my Smart TV Ignite with Rogers. It automatically subscribes me on my Rogers account. I want to try the gift ca...
Horrible customer service
Worst customer service. Charged $25 for Thor, which I didn’t order or watch. Took over 2 hours in what is jokingly called customer service queues. Apparently this was ordered on the same day as my mother’s memorial, at a time that I was sitting in th...
Trying to remove old boxes from account
We have just changed to Rogers Ignite and have several older boxes that we own. We have spent HOURS on the phone with different people trying to get these serial numbers removed from our account so someone else can use them. Nobody seems to know ho...
Resolved! Stack TV
Stack TV has been available on Ignite TV and SmartStream for a while now but I can't find any information about the package on Rogers.com. The Stack TV channels have been available as conventional Flex Channels on Ignite TV since the beginning. How...
Resolved! Rogers changed my phone number without my consent
I have 2 phone numbers, A and B. I called Rogers support to change my number on B because someone was spoofing my number and calling random people. Despite me making clear to the service agent that I wanted to change B, they changed my phone number A...
how long does it take to troubleshoot a line?
I'm beyond frustrated right now and I'm calling for someone to help. I ported 2 lines to you guys, u guys messed one up and it's been 1 whole week where another carrier can't reach that line. All I hear is someone's working on it, oh it's been escala...
Billing
Has anyone else seen multiple charges for monthly service? Ie. billed 3 times in a month? Saw this on payment history in the app and looking for clarity. ***Edited Labels***
Customer service? Does Rogers know what that means?
I know why everyone gets anxiety even thinking about having to contact Rogers. So they make an error not actioning a request. It takes me hours and run around to get it resolved. At every stage got a response that they don’t have a process to communi...
Overcharge Billing Rogers Favorite
22 years with Rogers and it seems every time they renew my bundle and give me a deal to pay less they charge me more!!!!.HOURS UPON HOURS SPENR ON THE PHONE OR CHAT TO CORRECT THEIR DAYLIGHT ROBBERY. ***Edited Labels***
Neighbour refusing to allow Rogers to run aerial cable to my house
We are trying to become Rogers Ignite customers but our neighbour refuses to allow Rogers to access their property and the pole to run a cable to our house. Our neighbour has said that he needs to see a city by-law proving that he must provide access...
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