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Miscellaneous Charges on Closed Account

Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it:   Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time w...

codyvdv by I've been here awhile
  • 1622 Views
  • 1 replies
  • 0 likes

Resolved! Device Financing + Plan Fee

Okay, this is confusing. Yesterday I received a call from Rogers recommending a device upgrade. The person on the phone told me that I would receive a new phone on my plan as my old device was paid in full. When I opted to choose a device I confirmed...

Cancel Service

I have 3 cell phones and would like to cancel one phone line. Can I do it on line or do I have to call Rogers?   *Added Labels*

marko5 by I've been around
  • 16260 Views
  • 22 replies
  • 0 likes

S21 Ultra Backorder

Hey all,   Was wondering if there's anyone at Rogers that can chime in on when they are expecting the S21 Ultra's?  The generic 3-4 weeks is a little off putting.  Those that are waiting also have a limited amount of time to take advantage of the Sam...

Jax613 by I plan to stick around
  • 21170 Views
  • 94 replies
  • 0 likes

Resolved! Digital Service Fee?

Just curious. Why are we still being billed for Digital Service? A fee shows up separately on our bill. I would've thought we're all digital except for the cutting-edge folk who trap signals in the ether via some arcane device. This whole "video-radi...

Cap07 by I'm a reliable contributor
  • 2305 Views
  • 2 replies
  • 0 likes

Should Rogers/Yahoo add 2FA (2 Step Verification) ?

I really don't understand this. You hear it in the news quite often about different organizations and their accounts being compromised.  And even after all of that, Rogers/Yahoo STILL hasn't implemented 2FA. I remember years back asking about it and ...

kevinf2015 by I plan to stick around
  • 2941 Views
  • 3 replies
  • 1 likes

Resolved! Returning an open headset

I got a new plan with Rogers today which came with a $125 credit towards an accessory. I purchased a headset, but I'm having second thoughts about the plan/accessory.    Is there a likelihood that the Rogers store I purchased from would take back an ...

dindin1 by I've been around
  • 1216 Views
  • 1 replies
  • 0 likes

Upgrading from Ignite SmartStream to Ignite TV

Hi there     Just got my streamer and modem in the mail today was thinking rather than going with the streamer might want to go to live cable instead, is that doable? would there be discounts on the cable since it's Black Friday and all>   Thanks    ...

phantom1976 by I plan to stick around
  • 1420 Views
  • 1 replies
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Legacy Digital TV Plans, Internet Packages

I'm still on the legacy digital TV and looking for a price list including what channels and theme packs are available. Don't see anything on Rogers.com just Ignite and the Basic Plan.  Other than seeing a charge on my bill, there's no way of knowing....

Sailorman by I plan to stick around
  • 3837 Views
  • 3 replies
  • 0 likes

Submitting a Claim for Internet Expenses on Bundled Services

We have just switched over to Rogers Ignite Bundled Services and the first bill has come in.  I have to submit the bill to claim my internet expenses.  With the bundled services I don't know how much the internet is and my company willo not accept th...

Jvisosky by I've been around
  • 4150 Views
  • 5 replies
  • 0 likes

Can't pay bill on app or website

I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...

Resolved! Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. ...

Azm by I've been here awhile
  • 42792 Views
  • 72 replies
  • 1 likes

Credit

I wnent to bank they told i have $7000 credit balance but on my rogers app ther is no any balance due i paid time to time not i talked to rogers by online chat they said there is 2 account with same id with billing address i am calling to validation ...

How do I get in touch with someone from the Fraud Department?

I  recently made an address change in the wireless account profile. Then place an order of new phone.  Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I swit...

ResUC by I've been around
  • 10035 Views
  • 1 replies
  • 0 likes

Resolved! Mixup Returning a Digital TV Box

Hi, I'm in a bit of an odd situation. I've been renting two digital TV boxes, one is a 4K that comes with my package, and one is an additionally paid-for 3.0. I was under the impression that the 4K's sn was ABC and the 3.0's sn was XYZ (both are the ...

ChaeFam by I'm here a lot
  • 3314 Views
  • 2 replies
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Peachtree TV

Rogers  Please bring back this channel. Peachtree is a great choice for those that love sitcoms. Where else can I watch "last man standing      *Edited Labels*

AskDavid by I've been around
  • 4478 Views
  • 6 replies
  • 0 likes

Resolved! iPad Pro 12.9

I know that Rogers recently added the iPad Pro 11 in their tablets offered. However, is there a chance the 12.9 is going to be added? I know most of the tablets offered are under the 11 inch range, so it might never actually be added. But I'd really ...

mathurkush by I've been here awhile
  • 8924 Views
  • 10 replies
  • 0 likes

Returning a device and cannot pay anymore

Hi, we are paying $269.70 on two iPhone 12’sCan I return the phones back and stop the services completely? Also, we are unable to pay anymore. What happens then?     **Labels Added**

Marjorie12 by I've been here awhile
  • 14033 Views
  • 9 replies
  • 0 likes