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Resolved! $9 wireless Value Packs

When were these $9 Value Packs introduced? They are a much more reasonable deal than the a la carte options available previously.   https://www.rogers.com/consumer/wireless/add-ons   - Premium Voicemail-To-Text / iPhone Visual Voicemail - 35 voice me...

EugW1 by I plan to stick around
  • 1932 Views
  • 2 replies
  • 0 likes

No internet for 12 months

I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...

saffouri1 by I've been around
  • 1090 Views
  • 1 replies
  • 0 likes

Resolved! Set up my Ignite Internet?

Can I use a friend's smart phone to set up my Ignite Internet? I don't have one.     ***Edited Labels***

Marcy13 by I've been here awhile
  • 1619 Views
  • 1 replies
  • 0 likes

Account cancelled but sent to collections

I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:1...

Annoyed6 by I've been around
  • 2024 Views
  • 1 replies
  • 0 likes

What is Employee Pricing Fee

Why am I charged "Employee Pricing Fee" of $56 on Dec 26, 2021 ? Rogers Call Center and Chat support are not getting through. Does someone got any clue regarding this hidden charges ?     **Labels Added**

sirajarab by I've been here awhile
  • 2896 Views
  • 5 replies
  • 0 likes

Resolved! MasterCard Promotion

I switched to Rogers this July (2020). Rogers had a promotion on, where I would get a $150 MasterCard Gift card, part of there promotion. Installation was done on August 5th, 2020. I received my "Please register for Promotion" on August 15th. I regis...

Micbeau by I'm here a lot
  • 34180 Views
  • 96 replies
  • 0 likes

Internet Upgrade to 1 Gig Without Ignite Wifi or Hub?

Lots of questions, and any help would be appreciated, since I tried telephone to Rogers (Jan 7 2022 a 3 hour wait in cue is required I will not wait 3 hour. And I waited 1 hour for a text chat and still did not resolve this . As you see from the test...

melionone by I've been here awhile
  • 2684 Views
  • 2 replies
  • 0 likes

Ignite Flex 10 package - not getting all the TOTAL Channels

helloI have had Ignite Flex 10 for a few months nowI understand the process of Flex Channel exchangeHowever after looking at https://www.rogers.com/web/consumer/ignite-bundles/channels and looking at the TOTAL channels for Flex 10listed channels that...

MikeRiehl by I've been here awhile
  • 4178 Views
  • 1 replies
  • 0 likes

Resolved! Hollywood Suite

Rogers gives us Hollywood Suite free for a few weeks (which is great) So I decide to order it and so far have been on hold for an hour trying to reach an agent to order the freaking channel! Does anyone know if it is possible to order it using my rog...

boyblunder by I've been around
  • 1206 Views
  • 1 replies
  • 0 likes

Account loyalty

Is it normal to be loyal to company over 35years tenure and pay $300/MTH AND FOR THEM TO TELL YOU YOUR not a valued customer and tell you that you will not be getting any sort of loyalty discount to upgrade your service from legacy to ignite but if y...

Don35 by I've been around
  • 1348 Views
  • 1 replies
  • 1 likes

Cancelled TV Service Showing Active on MyRogers.

I recently switched providers and had everything cancelled at rogers. Internet and Phone have disappeared from my rogers account which is to be expected, but TV is still there and I still have the options to change package or add stuff to it. I got c...

Miklan by I'm here a lot
  • 1895 Views
  • 4 replies
  • 0 likes

Returning an In-Store Purchase

On December 7th, I purchased an iPhone case as a Christmas present and it was the incorrect size. On December 29, when I went to the Rogers store where I purchased it, they were unable to exchange it as they do not carry the case needed for the size ...

Loyalty

I have a plan that id like to reduce the price for, i have multiple offers from other providers, but id like to keep my loyality to Rogers, i went to the store and the rep said "its ok i can go ahead and cancel"  It makes me feel very unappreciated, ...

saja8999 by I've been here awhile
  • 2025 Views
  • 2 replies
  • 0 likes

Same Area Code, Not A Local Number

Hey there - my cell number is based out of Kitchener-Waterloo, ON. I now live in London, ON. Both areas are in the 519, but my current number can't be used with my building's intercom system because it isn't local. Is it possible to get my number loc...