Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...
Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever. ***Edited Labels***
When signing in, I get this pop-up: Due to the April 19 wireless service interruption, you will see a credit equivalent to 1 day of your wireless service fee on your May bill. Sign in to MyRogers to view your bill and applicable credit. I was won...
https://imgur.com/a/fPuDj4AI noticed on the new Ignite Smart Stream promo page it lists the old "Ignite Internet Gigabit Ultd" with an upload speed of 1 Mbps. for anyone that has 30 right now is it being lowered to push us to upgrade? *Added Label...
I moved on April 10th and the service order was to be closed 24 hrs later. Fast forward to today May 4 and the service order still has not been closed but for some reason I was able to order another ignite box. Went to set it up and there was an erro...
I've been contacted a few times in the last month by Rogers (after cutting off my internet, so I guess it's legit) that I have Malware on my network. We took all of our computers to the shop and the technician said he found a thing and removed it, a...
Hey, I recently transferred an account for internet to someone and I thought I was completely off the account but I still receive a email each month about the bill. I don't like how I'm not using the account but rogers still has my credit card inform...
I received modem and smart tv, but I still haven't received confirmation email. ***Edited Labels***
My Rogers cellular phone plan account profile has always stated I have reached over to the maximum credit limit of $300 every month, I always paid my bill on time, I have no direct deposit set up. I did phone and online chatted with Rogers but t...
I had shipped/returned a faulty Xs Iphone after receiving my new one back in October/20. I am pretty confident I followed the tracking # and found the phone to arrive back at the Rogers depot so I figure why worry right? Well I get my bill for Dec...
Found car broken into phone gone ***Edited Labels***
Hi, I am trying to fix a incorrect payment report on my credit files for rogers communications. It is marked on my credit files as not paid/unknown for the month of July 2017, all months before and after that month are all correct, its just that one ...
Rogers Business TV. Nextbox 4k. Of the four non-PPV 4K channels available on the service only one is included (Now4k/StingRay, ch 999) with the VIP subscription. Although TSN and SportsNet is included in the subscription their 4K versions are not (T...
I would be very appreciative if someone could help me change my tv package from primium to basic. Kindly note, we have several international channels (Italian, Telelatino, Salt and Light), and would like to maintain these channels/additions. We would...
I keep getting e-mails from Rogers asking me to return a piece of equipment, a "TV set top box", with a serial number listed. The notice threatens to charge any unreturned equipment fees that may apply. Prior to switching to Ignite I was with Source ...
I'm new to Rogers and I took over an old account from the previous tenant. A balance came in in early march which I paid but I cannot see February listed in the bills you can download as a PDF. Every other month before that is on there.When can I get...
I am totally shocked at how fantastic customer support was with me. They spent 1/2 hour with me getting my services back to normal and even offered me great deals on improving my package. I had spoke with Eric and he was truely amazing at what he had...
I feel like I’ve been very patient but it’s now day 14 no service. Billing all paid the whole time. Waiting for back end to close all my tickets before they say it will work and apparently every time I call they open a new ticket but they won’t give ...
Hello everyone, just curious if there are any power users here with a large data bucket in their wireless plan. Curious to find out if I use too much data. *** Edited Labels ***
I was very annoyed because at these circumstances every body is trying to help bu rogers want to increase there fees for my Internet.Even banks in corona issue is helping ***Added Labels***
