Ignite Flex 10 package - not getting all the TOTAL Channels

[MikeRiehl]

hello

I have had Ignite Flex 10 for a few months now

I understand the process of Flex Channel exchange

However after looking at 

https://www.rogers.com/web/consumer/ignite-bundles/channels

and looking at the TOTAL channels for Flex 10
listed channels that should be included in my base package should be

CP24

Slice
CTV Comedy

correct?

I can only get access to those channels IF I add them in through my FLEX selection of 10 channels
I called Rogers and got no where

How do I get my base channels added to my Ignite box?
thanks
Mike

[RogersJermaine]

Hi @MikeRiehl! 

Welcome to the Rogers Community Forums! 

Have you checked out our Blog on Flex Channels here, it has some helpful information on our packages, the Basic Channels and the Flex Channels Included which you may be referring to? 

If you still require assistance, we can take a further look into your account. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers
RogersJermaine