No internet for 12 months

[saffouri1]

I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very frustrated and switched over my mother to another provider and I will switch the other 3 phones number after being with Rogers for 12 years. 

***Edited Labels***

[RogersJermaine]

Hello @saffouri1,

We do thank you for your post, and welcome to the Community.

Ongoing technical issues can be very frustrating, and we understand the importance of having the services actively working. We do apologize and appreciate you taking the time to share your experience.

Thank you for the feedback.

Regards,

RogersJermaine