I am currently on the 150u package, looking to change to the 500u package because I need a faster internet, I called customer service and they told me they can not change me to the 500u package because the modems are out of stock. I need to upgrade m...
Bill is more extra. Well I didn’t use calling outside canada why my mobile charged for how many times? Is it a scam or what? Please help me why should I pay that I didn’t used? *** Edited Labels/Title ***
On February 17/2020 I signup for 3 services bundle. Rogers website advertised that new customers activations with at least two new services should apply for a gift card of $150 on February 19 I followed the instructions to register at www.rogerspro...
Why does Rogers not have good plans for Military Service Members? My son is a member of the Royal Canadian Navy and is currently deployed in the South China seas. In order for him to keep connected we are subject to roaming charges, which can get exp...
I have been suspended by Rogers for using their internet service couple of times this month and they said I had malware on my computer. They told me to take the computer to technicians to check and install antivirus program. I did what they told me b...
How do I remove a phone on my account? **Labels Added**
I have 3 months left on my Edge Premium Tab plan until the contract ends. It subsidized $20/month. I want to buy a new phone at that time. Under the Edge Premium Tab plan, I would have paid say $100/month plus a portion of the new phone. The s...
Hello, I have not paid my Rogers bill for around 4 months as I could not afford to pay it due to some unfortunate circumstances that happened recently in my life as well as not having a job. I first received an email on August 22 notifying me that my...
This phone call may be recorded for quality training purposes, as I have become accustomed to more or less that phrase being worded upon every conversation I've had with anybody in Rogers telecommunications. Adhering to the long term business relatio...
For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens. You realize that the same people that exis...
Hi, I've been on the Rogers gigabit cable internet with TV package/promotion for a while now and I'm still running the original CODA-4582 modem from about 4 years ago and have never received the "rental" Nextbox HDPVR 3.0 that is supposed to be a par...
Worst customer service ever. I have been fighting for nearly 4 months to get 2 data add ons removed from my account. I received a text saying I was close to being over my data, & I could text to add on extra data for $10 or $20, which I did. A few da...
I was looking at Shaw Mobile's plans today, and they're so much cheaper than Rogers. $45/month for 25GB of data, with 2GB for their Nationwide network (ie. roaming within Canada). Rogers' closest plan is only 20GB of data for $85/month which includes...
I don't qualify for EPP with my employer, but many years ago there was a plan specific for healthcare workers in Ontario. Does that still exist and how can I go about getting myself back onto that plan? **Labels Added**
Hi I bought a Samsung s20 Ultra few months back, my phone plan was 10 gb and unlimited data at reduced speeds after that, on my account rogers is automatically adding speed pass without my knowledge, I complained every month to the customer care even...
I currently have 2 phone numbers in my account. Now I want to make it into 2 accounts for easier payment and management as we are 2 different people. is there any way to do it? ***Added Labels***
Hey guys!. Just noticed Rogers is planning on launching Financing options for a lot more wireless products such as headphones, cases, screen protects, best, Speakers and more!. This is a great idea if you want to bundle up when you're getting a new p...
Very bad customer service. My Rogers landline number is being used fraudently by a debtor on the run. On the 14 July I reported this and was given a new number. Wonderful!! Except I'm still waiting for my number to be changed over.Thinking of going t...
Hi, I want to know if there's a available deal/promo I can apply to if I want to upgrade from Popular TV to Premier TV (digital TV)?I currently have Popular Digital TV and Ignite Internet 150. At least for a few months until the technician install fo...
Hello.My current plan is a Corp plan that allows for 5 GB per month. I am 10 days into my cycle and suddenly I’ve gained an additional 5 GB of data ( total 10gb).Is this some temp bonus or did someone make some unauthorized changes? Haven’t received ...
