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Resolved! Ignite Internet Gigabit Ultd upload change?

https://imgur.com/a/fPuDj4AI noticed on the new Ignite Smart Stream promo page it lists the old "Ignite Internet Gigabit Ultd" with an upload speed of 1 Mbps.  for anyone that has 30 right now is it being lowered to push us to upgrade?   *Added Label...

LePeR1898 by I plan to stick around
  • 2621 Views
  • 3 replies
  • 0 likes

Moving Order

I moved on April 10th and the service order was to be closed 24 hrs later. Fast forward to today May 4 and the service order still has not been closed but for some reason I was able to order another ignite box. Went to set it up and there was an erro...

RAE3 by I've been around
  • 1365 Views
  • 1 replies
  • 0 likes

Resolved! Internet suspension warning, but unable to find malware

I've been contacted a few times in the last month by Rogers (after cutting off my internet, so I guess it's legit) that I have Malware on my network.  We took all of our computers to the shop and the technician said he found a thing and removed it, a...

TK2000 by I've been here awhile
  • 12120 Views
  • 19 replies
  • 0 likes

Account Transfer

Hey, I recently transferred an account for internet to someone and I thought I was completely off the account but I still receive a email each month about the bill. I don't like how I'm not using the account but rogers still has my credit card inform...

Resolved! Email Confirmation

I received modem and smart tv, but I still haven't received confirmation email.       ***Edited Labels***

CJ731 by I've been here awhile
  • 5380 Views
  • 2 replies
  • 0 likes

Rogers error still eating up my credit!

My Rogers cellular phone plan account profile has always stated I have reached over to the maximum credit limit of $300 every month, I always paid my bill on time, I have no direct deposit set up. I did phone and online chatted with Rogers but t...

Unreturned Device Charge Dispute

  I had shipped/returned a faulty Xs Iphone after receiving my new one back in October/20. I am pretty confident I followed the tracking #  and found the phone to arrive back at the Rogers depot so I figure why worry right? Well I get my bill for Dec...

gerrybert by I've been around
  • 2831 Views
  • 5 replies
  • 0 likes

Resolved! Incorrect Payment Report To Credit Bureau

Hi, I am trying to fix a incorrect payment report on my credit files for rogers communications. It is marked on my credit files as not paid/unknown for the month of July 2017, all months before and after that month are all correct, its just that one ...

Resolved! Change TV Package

I would be very appreciative if someone could help me change my tv package from primium to basic. Kindly note, we have several international channels (Italian, Telelatino, Salt and Light), and would like to maintain these channels/additions. We would...

Mzacch by I've been around
  • 1891 Views
  • 1 replies
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When does the previous month's bill get posted?

I'm new to Rogers and I took over an old account from the previous tenant. A balance came in in early march which I paid but I cannot see February listed in the bills you can download as a PDF. Every other month before that is on there.When can I get...

Jelaar by I've been around
  • 1341 Views
  • 1 replies
  • 0 likes

Resolved! Fantastic Customer Support

I am totally shocked at how fantastic customer support was with me. They spent 1/2 hour with me getting my services back to normal and even offered me great deals on improving my package. I had spoke with Eric and he was truely amazing at what he had...

William59 by I've been here awhile
  • 2759 Views
  • 7 replies
  • 2 likes

No Service

I feel like I’ve been very patient but it’s now day 14 no service. Billing all paid the whole time. Waiting for back end to close all my tickets before they say it will work and apparently every time I call they open a new ticket but they won’t give ...

Large wireless data buckets

Hello everyone, just curious if there are any power users here with a large data bucket in their wireless plan. Curious to find out if I use too much data.       *** Edited Labels ***

Resolved! Rate Increase During COVID-19

I was very annoyed because at these circumstances every body is trying to help bu rogers want to increase there fees for my Internet.Even banks in corona issue is helping     ***Added Labels***

mohammadHA by I plan to stick around
  • 6926 Views
  • 24 replies
  • 0 likes

Remembering why I left Rogers...

Sort of a little rant.   Left Rogers a few years ago (Wireless) due to it seems the just want your money and tend to be sneaky about it sometimes.  And at the time had over priced plans (back in the 3 year plan days)    Decided to come back (2 weeks ...

Dugath by I plan to stick around
  • 1763 Views
  • 2 replies
  • 0 likes

Issues with Our Service

We are with the Rogers Ignite 150 - Unlimited plan (stated on the bill) with Rental of Gigabit WI-FI modem.    We have experienced dropping of wi-fi since October/November.  After opening tickets,  exchange of a modem, and Rogers looked at wrong tick...

Fawkes711 by I've been here awhile
  • 2023 Views
  • 2 replies
  • 0 likes

Resolved! AppleCare+ or Rogers premium protection plan?

I just got a new iPhone 12 Pro and decided to get the premium protection plan with it. But now I’m looking at AppleCare and wondering if I should just get that instead ?From what I understand, AppleCare will only charge 100 something for accidental d...

tiffjg95 by I've been around
  • 2478 Views
  • 1 replies
  • 0 likes