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Resolved! Linking MyRogers Profile to a new Ignite TV Service.

Will my old Rogers acc't page be automatically updated with my upgrade to Ignite services? The woman on the phone when I did upgrade gave me a new acc't number.. will that automatically be changed when i log into my Roger's acc't? If not I don't see ...

markfink777 by I plan to stick around
  • 1772 Views
  • 1 replies
  • 0 likes

Walmart Gift Card Offer

I took a new connection in the month of September and was promised a 100 dollar gift card. However, I haven't received one yet. I never got any coupon in my spam folder as well. Please rectify the problem asap. Thank you Regards, Mayur Panth     ***E...

Mayoorpanth by I've been here awhile
  • 3569 Views
  • 9 replies
  • 0 likes

Rogers's promotion - GET3FREE

Hello!   I'm a new Rogers subscriber. I'm new here in Canada as well. May I know if this promo is legit 3 months free no charge? How can I claim it since I haven't received my phone yet? Can I claim it after receiving my phone? Thank you!       ***Ed...

Quebec Phone Number is not compatible with new Ontario Plan

I just switched providers from Fido to Rogers for wireless and I’m about to lose my phone number. The phone number has a Quebec area code and since I now live in Ontario I got an Ontario plan but I’m told I can’t port my old number from Fido to Roger...

gagatagaga by I've been around
  • 3153 Views
  • 3 replies
  • 0 likes

Resolved! Feedback - wall to wall offer

I was offered a wall to wall solution for half price a few months back, later the technician cancelled saying no stock and advised you will be contacted as soon stock available for the same price. They never contacted me so I called them; now they ca...

Salamka by I've been here awhile
  • 1442 Views
  • 2 replies
  • 0 likes

Resolved! When Does My Data Reset?

Hello! I'm new here and wanted to know when will my mobile data reset? It says 23 days before next billing. Thanks!       ***Edited Labels***

Resolved! Unable to Update Address

Hello,   I've moved and tried to changed the address in the Profile settings but the following message appears:   "The address you entered doesn’t match Canada Post’s records. Please enter a valid address."   The page then refreshes and I am taken ba...

lxm by I've been here awhile
  • 6662 Views
  • 10 replies
  • 0 likes

Disconnected before disconnection date

I was having Rogers Ignite 500mbps Internet since August 2017. Recently on July 22, I received a written agreement/offer stating that my price would go up by around $21.  So I decided On 23rd July to get it disconnected by August 1st.  The request wa...

mpchd2003 by I'm here a lot
  • 4418 Views
  • 12 replies
  • 0 likes

Have MyRogers Account, Cannot View Bills

So I have never addressed this issue before, since I have switched to e-billing.  I cannot view any bills (.pdf) on MyRogers Account.  How can this be fixed?  I can always see amount due and pay the bill itself, it is not until now I want to see info...

Romhill by I've been around
  • 1720 Views
  • 1 replies
  • 0 likes

Resolved! Promotional Email?

Below screenshot seems to be an official email from Rogers Communications. The email had my name and account number. With all the online scams going on, it would be wise (going forward) to send these communication emails from @rogers.com email addres...

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rolanlewis by I've been around
  • 4963 Views
  • 8 replies
  • 0 likes

Roger phone deals

I have also completed Thorongla pass. I have my own trekking company in Nepal Pokhara. Rogers deals are going backward. Freedom is offering iPhone 11 free of charge for 2 years contract. Monthly contract terms as low as 55 dollar a month . I am curre...

Keshabby1 by I've been here awhile
  • 2448 Views
  • 4 replies
  • 0 likes

Rogers support email address

Rogers phone support - 2-3 hour wait time (seriously?) Anna - completely useless   Does anyone have an email address for Rogers support?   Thank you.     **Labels Added**

tranott by I've been around
  • 2630 Views
  • 1 replies
  • 2 likes

Communication Issues

Last week I tried to solve my billing issues and my request was transferred to the Advisor, Office of the President. For now, I could call him M., don't want to show his name here.    Before that, I sent to M. at least 3 emails which were completely ...

much1978 by I've been here awhile
  • 3382 Views
  • 6 replies
  • 0 likes

Credit to account for Rogers error

I have been trying to get a credit owing to us for a Roger’s error. I have called 6 times. Everyone has been polite and has verified that the funds are owing to us but no one can get the funds processed back to our account. I usually wait 2 plus hour...

Mecca18 by I've been around
  • 1570 Views
  • 1 replies
  • 0 likes

No item found on Super Channel OnDemand (IgniteTV)

HI, I just subscribe to Super Channel, but when I click on the Super Channel icon (OnDemand, web interface/laptop), there are no items found, when I first try there was 5 series but no movies, but when I reload, the list was empty. And my tablet and ...

ReneHache by I plan to stick around
  • 2026 Views
  • 2 replies
  • 0 likes