I hope you're doing well :). I appreciate the challenging situation you're in and I understand you may not need to use your phone in the near future. Have you considered selling your device to pay off the remaining device balance on your account?
I m having some serious mental health issues lately. No plans to return in near future keeping in mind job and covid changing scenarios. I can return the phone to Rogers or if they can adjust the phone value somewhere. Really appreciate their help at this need of hour. Things are challenging at my end and hope the company see this on humanity grounds.