Hey enthusiasts, I got a phone from Rogers last month along with a plan. I also used my Rogers Preferred Program code. When I signed up for the plan, I asked the representative if it included 1,000 international minutes to Bangladesh. He assured me t...
Hi there, I just come to postpaid from prepaid, I know the call/text history had been disabled for PayAsYouGo user, how about call/text/data history for postpaid user? I didn't find then button / entrance on Rogers.com website > MyAccount to view ...
My current connection with rogers was closed by an agent telling its become legacy. and i have been for new modern for 7 days, still no sign of delivering. purolator is not giving me an estimated delivery. how do i cancel my service with rogers, the ...
I pay $50 a month finance fees and have seven months to go. At which point I either keep my phone and pay $590 or return it. I am ok with paying the monthly charges until I decide what to do with the phone. My question relates to my 25 gb data plan. ...
For my closed account, the equipment was returned on 29 Oct 2024 but the bill still shows 282.44 outstanding. Nearly 5 calls since 29 Oct 2024, chats and emails ! Every time they assured a quick resolution (Latest chat interaction ID and ticket no). ...
I have been a Roger’s customer since 2012, I have never experienced such poor customer service, or customer retention. I can’t even close my account until the upfront edge is paid off. Please to anyone who is on this forum Any Other Provider!!! **L...
Hi, I am currently out of the country for the winter (Oct to April). I put my phone on suspended service from late Oct to December 20 when I will be home for 8 days for Christmas. Then I was planning to put the line back on suspended service from De...
Made mistake by moving to Rogers services. Not just Rogers brought my credit score down they put account on my credit file with three month late payments. This is now going to stay on credit score for 6 years. **Labels Updated**
I would like a new service to a new home build, we currently have ignite and also have mobile accounts. Connection requires extension on private road poles are in place and service conduits is in place ready for new service. Why can’t it be serviced...
Are the mobility and internet linked in My Rogers account. I can only see my wireless billing and usage, my internet isn't appearing anywhere? ***Added Labels***
I am trying to return my modem. is the address north service road e? It was different when it was canada post. just confirming before i send it. ***Edited Labels***
Wow, so another fantastic issue with Rogers, yet again. Customer Service and the issues keep getting worse and worse and I am about fed up and ready to move my 4 lines. I activated a plan through Myrogers app that provided me a deal with 170GB, u...
I am very disappointed with the recent customer service I received from Rogers. For the last 3 years I have had my phone plan through my aunt and just paid her every month although it was in her name I was technically a customer of Rogers since I pai...
Why are we being charged one month in advance when we're on post-paid cellular plans? I signed up Black Friday, Nov 28. 2024. I get a bill that charges me for that 1 day, pro-rated, which isn't a problem. Included with that bill is charges for the ...
When loggin into mobile app I’m getting an error that says sorry something went wrong some information on this page may be missing. This doesn’t allow me to view details I also cannot change my internet plan because of this. I moved to another provin...
I’ve been dealing with Rogers for months now over a payment issue and every time I call, I have to spend 2 hours explaining and arguing before they ultimately agree and promise to fix the issue. Then, of course, the issue never gets fixed, and I have...
I created a trade-up that requires me to ship the phone to Likewize on behalf of Rogers. Unfortunately, the shipping label created is for Canada Post which is not currently available. I've spoken to both Rogers and Likewize support and neither have a...
I was in the Rogers store on Danny Drive in St Johns NL yesterday, December 9, 2024, as a Rogers customer, I asked a clerk for help as he stood alone with no customers to serve, to transfer my contacts etc from my old phone to my new phone, he arroga...
I have been on hold to speak to a customer service representative 1:09:52z. Over a friggin hour this is terrible, horrendous service.I also tried to get help with chat on-line no response there either (been waiting 32 mins for someone to respond.This...
We got a call from the win back team with a great offer, my wife and I were ready to come back over. After going forward with two lines and Internet, we could only get one line and Internet, because for the second line, we’ve been told that it was ca...
