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Resolved! locating phone modem in apartment

I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...

tk160 by I've Been Here Awhile
  • 1142 Views
  • 3 replies
  • 0 likes

No senior discount on landline

Why is there no senior discounts??? Grandfather has landline wired to Lifeline therefore no incoming or outgoing calls. Wireless for Lifeline is not an option due to community he lives is Rogers signals are not reliable. Already tried it. Why is ther...

ROGERS NOT HONOURING PROMISED PLAN

Hi There,   I'm looking for help.  I have now spoken to at least 5 different CSRs and 2 managers.  Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem.  So i went out and purchased...

pianoforte by I've Been Around
  • 1005 Views
  • 3 replies
  • 0 likes

Resolved! Rogers Unison and Call Forwarding

Well looks like I'm in a catch 22 with Unison. Unison makes it very difficult if not impossible to easily call forward from my cell phone. You have to use the web site to enable/disable call forwarding. No MMI codes allowed from the keypad. To overco...

kgehring by I'm Here A Lot
  • 1255 Views
  • 3 replies
  • 0 likes

Charged for Late Fees due to Delayed Equipment Return

  Rogers will not admit their fault. Call ref I 156392271. I Will not pay, if not my fault. Rogers charged for Modem and then reversed but not revering the interest. The Modem was returned in time on April 17. UPS returned late in July. How I am re...

Modem Swapped -New Modem Not Authorized On Account

Hello, I have Hi speed internet with Rogers for more than 10 years, my modem recently stopped working a week ago, technician came and brought a new modem that wasn’t authorized. Before he left he told me that will take 24-48 hrs for a new modem to st...

Zare12 by I've Been Here Awhile
  • 596 Views
  • 1 replies
  • 0 likes

Resolved! Phantom Charges on my Bill

2 times in 2 months Rogers has charged me for service I did not order. 1st was bogus installation charge. 2nd was sayin I ordered Crave for $10/month when I didnt. Poor customer service is a deterrent for complaining which makes me feel lkme you are ...

Stl1 by I've Been Here Awhile
  • 590 Views
  • 1 replies
  • 1 likes

Resolved! gigabit modem shortage

I am currently on the 150u package, looking to change to the 500u package because I need a faster internet, I called customer service and they told me they can not change me to the 500u package because the modems are out of stock. I need to upgrade m...

Resolved! Made a Payment to the Wrong Account

Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my  new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...

pleblanc19 by I've Been Around
  • 2471 Views
  • 6 replies
  • 0 likes

Resolved! Incorrectly Billed for Long Distance Calls

Bill is more extra. Well I didn’t use calling outside canada why my mobile charged for how many times? Is it a scam or what? Please help me why should I pay that I didn’t used?   *** Edited Labels/Title ***

Paul1721 by I've Been Around
  • 1449 Views
  • 1 replies
  • 0 likes

Rogers promotions website is not working anymore

On February 17/2020 I signup for 3 services bundle. Rogers website advertised that new customers activations with at least two new services should apply for a gift card of $150   on February 19 I followed the instructions to register at www.rogerspro...

axelbest by I Plan to Stick Around
  • 3326 Views
  • 11 replies
  • 0 likes

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit.  Now I can't find it.  Is it still there?  How does one access it?       ***Edited Labels***

HughMcCoy by I Plan to Stick Around
  • 2772 Views
  • 12 replies
  • 1 likes

Plans for Military Service Members

Why does Rogers not have good plans for Military Service Members? My son is a member of the Royal Canadian Navy and is currently deployed in the South China seas. In order for him to keep connected we are subject to roaming charges, which can get exp...

Resolved! Internet Service Suspension

I have been suspended by Rogers for using their internet service couple of times this month and they said I had malware on my computer. They told me to take the computer to technicians to check and install antivirus program. I did what they told me b...

Kawhi2 by I've Been Here Awhile
  • 5269 Views
  • 9 replies
  • 0 likes

Financing vs Subsidy - am I now worse off on my cell plan?

I have 3 months left on my Edge Premium Tab plan until the contract ends.   It subsidized $20/month.   I want to buy a new phone at that time.   Under the Edge Premium Tab plan, I would have paid say $100/month plus a portion of the new phone.  The s...

jelau by I Plan to Stick Around
  • 667 Views
  • 1 replies
  • 0 likes

My Account has been Suspended

Hello, I have not paid my Rogers bill for around 4 months as I could not afford to pay it due to some unfortunate circumstances that happened recently in my life as well as not having a job. I first received an email on August 22 notifying me that my...

jdvasil by I've Been Around
  • 5616 Views
  • 1 replies
  • 0 likes