Moving to a New Address. How do I check for Serviceability?
Is Rogers available in Victoria Harbour and if I’m moving from Barrie can I put my account on hold? **Labels Added**
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Forum Posts
Resolved! locating phone modem in apartment
I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...
No senior discount on landline
Why is there no senior discounts??? Grandfather has landline wired to Lifeline therefore no incoming or outgoing calls. Wireless for Lifeline is not an option due to community he lives is Rogers signals are not reliable. Already tried it. Why is ther...
ROGERS NOT HONOURING PROMISED PLAN
Hi There, I'm looking for help. I have now spoken to at least 5 different CSRs and 2 managers. Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem. So i went out and purchased...
Resolved! Rogers Unison and Call Forwarding
Well looks like I'm in a catch 22 with Unison. Unison makes it very difficult if not impossible to easily call forward from my cell phone. You have to use the web site to enable/disable call forwarding. No MMI codes allowed from the keypad. To overco...
Charged for Late Fees due to Delayed Equipment Return
Rogers will not admit their fault. Call ref I 156392271. I Will not pay, if not my fault. Rogers charged for Modem and then reversed but not revering the interest. The Modem was returned in time on April 17. UPS returned late in July. How I am re...
Modem Swapped -New Modem Not Authorized On Account
Hello, I have Hi speed internet with Rogers for more than 10 years, my modem recently stopped working a week ago, technician came and brought a new modem that wasn’t authorized. Before he left he told me that will take 24-48 hrs for a new modem to st...
Resolved! Do you have to be on a contract to get TV and Internet?
I know wireless is month by month now..but what about TV and internet? **Labels Added**
Resolved! 5G Network Access for non-Infinite Plans?
Is 5G available for plans other than the Infinite plans? ***Added Labels***
Resolved! Phantom Charges on my Bill
2 times in 2 months Rogers has charged me for service I did not order. 1st was bogus installation charge. 2nd was sayin I ordered Crave for $10/month when I didnt. Poor customer service is a deterrent for complaining which makes me feel lkme you are ...
Resolved! gigabit modem shortage
I am currently on the 150u package, looking to change to the 500u package because I need a faster internet, I called customer service and they told me they can not change me to the 500u package because the modems are out of stock. I need to upgrade m...
Resolved! Made a Payment to the Wrong Account
Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...
Resolved! Incorrectly Billed for Long Distance Calls
Bill is more extra. Well I didn’t use calling outside canada why my mobile charged for how many times? Is it a scam or what? Please help me why should I pay that I didn’t used? *** Edited Labels/Title ***
Rogers promotions website is not working anymore
On February 17/2020 I signup for 3 services bundle. Rogers website advertised that new customers activations with at least two new services should apply for a gift card of $150 on February 19 I followed the instructions to register at www.rogerspro...
Data Usage Alerts
A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit. Now I can't find it. Is it still there? How does one access it? ***Edited Labels***
Plans for Military Service Members
Why does Rogers not have good plans for Military Service Members? My son is a member of the Royal Canadian Navy and is currently deployed in the South China seas. In order for him to keep connected we are subject to roaming charges, which can get exp...
Resolved! Internet Service Suspension
I have been suspended by Rogers for using their internet service couple of times this month and they said I had malware on my computer. They told me to take the computer to technicians to check and install antivirus program. I did what they told me b...
Removing a Cellphone on my Account
How do I remove a phone on my account? **Labels Added**
Financing vs Subsidy - am I now worse off on my cell plan?
I have 3 months left on my Edge Premium Tab plan until the contract ends. It subsidized $20/month. I want to buy a new phone at that time. Under the Edge Premium Tab plan, I would have paid say $100/month plus a portion of the new phone. The s...
My Account has been Suspended
Hello, I have not paid my Rogers bill for around 4 months as I could not afford to pay it due to some unfortunate circumstances that happened recently in my life as well as not having a job. I first received an email on August 22 notifying me that my...
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