02-01-2021 10:07 PM - last edited on 02-01-2021 10:21 PM by RogersZia
I’m considering switching to Rogers Home Monitoring. My conversation with customer serves haven’t been that helpful which is a bit of a concern.
I currently have 3 hardwired fire/co2 alarms. When I called in they seemed surprised I want to replace all 3. Why would this be unusual?
Also, Are the Rogers alarms interconnected ? Do they remove the old alarms when they do the installation?
02-02-2021 10:48 AM
Welcome to the Rogers Community Forums!
Thanks for posting your concerns regarding your potential switch to our Smart Home Monitoring system.
I hope this helps with your decision to subscribe to Rogers Smart Home Monitoring. 🙂
02-02-2021 03:24 PM
02-03-2021 03:23 PM
Hello again, @Ll20
You'll need to contact our Smart Home Monitoring sales team to arrange for a technician to come out to your home.
Please contact them by clicking here. Select "Products and Services" and choose the option to shop by phone or shop online for Home Monitoring services.
The setup of the equipment and removal of your existing equipment will have to be discussed with the technician at your home. Each setup is unique so it can be difficult to determine how the job will be completed over the phone.
I hope this helps!
02-04-2021 07:49 AM
02-05-2021 08:06 AM
We are happy to clarify further for you. 🙂
If you decide to use Rogers Wireless sensors, then they will be interconnected. If you decide to continue using your existing wired sensors, they will behave as they did when setup by the previous alarm company. I hope this helps!