Shaw to rogers transition.. contact ccts?

[Korazy]

After shaw got bought out by rogers I got an email saying that nothing will change other than bill coming out of rogers instead of shaw. Then I get double billed for my last month of my contract. From both shaw and rogers. I had automatic bill payment that ended up paying for shaw so I contacted rogers chat for my situation, then hours passes by and nothing happens other than getting my chat transcript. Now im getting calls from collectors saying I owe them money. Do I bother dealing with these guys or do I make my life easier and contact ccts?

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[RogersYasmine]

Hello @Korazy ,

Thanks so much for visiting us here in the community! Welcome to the Rogers family. 🙂

I'm so disappointed to hear that your experience has been off to a rough start so far. That's not how we would have liked it to go. If your matter has yet to be resolved, please do send us a PM @CommunityHelps the next time you are online. We'll be more than happy to review things and see how we can help!

For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine