With my new Rogers SIM all our iPhones send text messages not iMessages

[E-B]

My wife and I just switched from Shaw mobile to Rogers. All seems fine except that I can’t send iMessages, they default to texts (green not blue) for existing contacts that are in my Contacts as iPhones. I’ve reset various settings and restarted the phones, including ensuring that Messages are activated and SMS is off by default. What’s up and what can I do? This is a small issue but irritating. Is it happening to everyone who switched from Shaw to Rogers?

[Pauly]

did you turn off iMessage from your old line before you disconnected it?   I believe that step must happen first, otherwise i think only apple can fix this, you might want to contact them.

[57]

AFAIK, iMessages are only sent as such (Blue) when you're on WiFi.  If you're out and connected to the cell network, the iMessage will be "converted and sent" as a text (Green).  Make sure you check all your phone settings to make sure they're set up properly for iMessages.

[Krugers]

Exact same issue. 5 iPhones switched from Shaw to Rogers. All 5 now send only in green. iMessage enabled on each phone.

[Pauly]

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@57 wrote:

AFAIK, iMessages are only sent as such (Blue) when you're on WiFi. 

Correction, iMessages are only sent as such (Blue) when you're on WiFi OR Cellular Data is turned on.  If it is not working it could be a settings issue or a provisioning issue with iMessage.  

[57]

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@Pauly wrote:

Correction, iMessages are only sent as such (Blue) when you're on WiFi OR Cellular Data is turned on. 

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Thank you for that correction. I'm on a pre-paid plan and don't have cellular data, so mine switch to Green (text) when I'm not on WiFi. For me, the main reason to utilize iMessages is because they are free on WiFi. They are not free on cellular data, but they probably use so little data that it's not a worry for most people.  I'm not sure why people switching from Shaw to Rogers would encounter this problem, but contacting the right person at Rogers may resolve the issue.  If anyone finds the solution, please post here.

I have found that a PM sent to the mods on this forum works well to resolve issues. Here's how to PM.

When logged into the forum, click on @CommunityHelps   .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

[LT604]

(Post merged to existing thread by moderator)

Switched from Shaw to Rogers. All iPhones now send only send text messages annd Does not send iMessage . Yes all iMessage enabled.anyone have a fix. I see others are having the same problem but I don’t see any solutions from Rogers! Thanks.

[RogersCorey]

Good morning @LT604!

I've experienced a similar situation in the past after switching SIM cards and phones. In this case, you may need to de-register you iMessage account and the re-register it:

First do this: Deregister and Turn Off iMessage - Apple Support

Then do this: Set up Messages on iPhone - Apple Support (CA)

If you're still having issues afterwards, then I would recommend contacting Apple Support directly as this is an iMessage related issue rather than a Rogers related issue. Apple may need to manually de-register your number from iCloud and then set it back up for you if the above steps don't work.

You can contact Apple Support here: Contact - Official Apple Support (CA)

Regards,

RogersCorey

[Foggy1 · Accepted solution]

I had the same problem. Phoned Apple today and got mine working. I started with checking to make sure imessaging was on. I also removed and reinserted the SIM a card and it still didn’t work. Apple had me go under messages then Go to”Send and receive” which should be below iMessages. Click that right arrow and make sure your phone number has a check mark next to it. My iPhone number was not checked. Once I did that it and now works fine. Hope that helps

[jamalmohideen]

this solution worked for me perfectly! thanks for posting