Unable to Access MyRogers via Browser to Manage and Monitor Account
What's up with rogers.com, no internet plans show up for me, and can't even manage my home internet online if i wanted to. ***Added Labels***
Forum Posts
Resolved! My Rogers Automatic log out
Whenever i log into my rogers account to see the billing or details on my existing mobile phone plan i get lgoged out within 30 seconds of logging in. I can log in on the app on my phone and it stays in, but no matter what browser, or other computer ...
Creating an account for a relative
A family member has been switched from Shaw TV to Rogers. They do not have an internet account and cannot perform tasks such as selecting Flex channels. I would like to be able to create a Rogers online account in order to help them. I do not an op...
Resolved! Ignite Wifi Hub App Feedback
Very good app, keep up the great work! Here are some features that I'd love to see in future updates: 1) More accuracy for time limits. Time limits are often exceeded by 15-20 minutes. 2) Being able to "unpause" device(s) for a specific duration of...
TSN app not able to watch live - wants a signup to subscription plan
Hi, I am trying to watch on my tsn app on my mobile. The login requires me to signup to a subscription plan in order to watch. I already have a tsn account. What can I do to solve this? **Labels Added**
Ignite TV not casting some channels
I can watch almost all channels on my cell phone and no problem casting to my chromecast, but on some channels (like TCM movies ) the casting doesn't work. I can still watch the channel on the app on my phone but when I cast it to my Chromecast. The ...
MyRogers App no longer works at all
The MyRogers App no longer works, all it does is give me an Unkown Error. Here is what it says."Unkown Error""Sorry we can't retrieve your account information here. Please go to rogers.com to sign in."
MyRogers App Does Not Find Linked Account
When I try accessing it thru the iOS myRogers app, I always get a popup stating "No Linked accounts" after logging in. However, when I login to MyRogers through rogers.com., it finds my account without any issues. I tried unlinking and relinking my a...
Rogers Email not working since July 8
I get regular emails from 2 sites offering music lessons but some of the emails in my inbox will not open. I can read the subject line but Windows 10 Mail just shows the dots proceeding across the screen forever without opening the message. I have ...
Changing Caller ID - An impossible task
I'm trying to change the caller id on my wireless accounts, the link you have provided is overdue and useless. The video you have shared was from 2020 and via mobile app. When i try to login on computer, there isn't an option under quick links to ch...
Resolved! Whocalled service going away as of March 2023
I just received a text stating WHOCALLED service is being discontinued but nopthong is seen about it on Rogers site when I login. *** Edited labels ***
Resolved! Question About Data Usage
Is data usage summary in the app updated in real time? ***Edited Labels***
Resolved! IgniteTV Web Login Issues
Hi All, Lately, I've been having issues logging onto my IgniteTV web app. I get the attached error. I've checked the password multiple times and the email are both correct. I've cleared the cache and refreshed the page multiple times. No go! ...
Ignite Wifi Hub - Paused Device but Internet Still Accessible!?
I paused my daughter’s iPhone in the ignite app and she is still able to access Netflix and Instagram but nothing else. Why!?
Resolved! Rogers Ignite App not working. Problem with Airplay using Ipad and Homepod Mini
Recently purchased a HomePod Mini and while I can use the Ignite App on my Ipad with no problems, if I attempt to move the audio portion of the stream from my Ipad to the HomePad via Airplay, the video will stop. Weirdly, I can still see the screen i...
Ignite TV App on Android Box
I am getting " This video stream is not playable on the current device" I am getting this message on 3 different android boxes, these boxes I am able to watch netflix, amazon prime and utube. This is included on live tv and recorded programs, the...
Pause/unpause
My internet home connect (wifi hub)connect version 4.33.0(1683723202) is not working as expected. Like if I pause the any one of connected devices, it’s actually in the app I can see pause but where as it is not blocking the internet. I’m not sure wh...
Ignite App not displaying all connected devices
My Rogers Ignite app is not showing all connected devices currently connected to my wireless router. I have done a factory reset with no change. I have uninstalled and reinstalled the Rogers Ignite App. I have reset my gateway.My app only shows 8 dev...
Ignite TV app - Screen cast option not showing
The screen cast option(normally an icon in top right corner) is not showing.It shows sometimes then next day not there then it appears again without doing anything... My other apps show the option to cast the only 1 that has issues is ignite TV *Ad...
MyRogers services do not match what’s in rogers.com plus an unkinked account still shows in MyRogers app
My account services list properly on rogers.com but are incorrect in MyRogers app. I deleted the app, restarted my phone and reinstalled the app. This did not fix the problem. Neither did a call to Rogers tech support. I have 2 live accounts and 1 ca...
