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Rogers Website Navigation

Website is impossible to navigate!   I swear Rogers purposely makes their website non user friendly to trick customers into spending more money.   Impossible to find any information.  Even the search tab doesn't work.  Trying to find out the cost of ...

Rogers App and Data Tracking

I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...

Chimdi by I've been here awhile
  • 2175 Views
  • 4 replies
  • 0 likes

Smarthome app not working

Hi, I can't use smarthome app via phone each time I enter credentials at sign in page it reverts back to same page after hit sign in.  I uninstalled/installed app no resolution.  The app was working past months but since last week it stopped working ...

albert5 by I'm here a lot
  • 3987 Views
  • 22 replies
  • 0 likes

Unable to watch Winnipeg Jets Games on SNNOW App

The latest “expert” was unclear about the SNNOW app replacing NHL LIVE but finally he was able to tell me that I was correct:The NEW streaming subscription that I am supposed to now purchase, does no longer allow me to stream Wpg Jets NHL games while...

loritighe by I've been here awhile
  • 797 Views
  • 4 replies
  • 0 likes

Billing Mess

How do i escalate the issue when 3 agents refuse to involve the supervisor. Concentrix agents just pass me from one agent to another and wouldn't transfer the call to their supervisor or a real Rogers agent   ***EDITED LABELS****

Mobile App Error

Set up auto payment credit card and ensured I set it up a week before my internet bill was due but it didn't register and now I'm a week late for my internet bill.    I left a 1 star review and the developer responded agreeing with me and told me "He...

tokhan by I've been here awhile
  • 537 Views
  • 2 replies
  • 0 likes

Unknown Server Error when I try to find out usage

My Internet usage is over the limit last month for the first time ever. I need to know what's going on but when I click on Usage I get "Unknown Server Error". Happened 3 days in a row. Tried chat and even called on the phone but I just got upsell and...

rsiddall by I've been around
  • 453 Views
  • 1 replies
  • 0 likes

Resolved! Source cable customer switched over to ignite wifi

Having problems signing in to ignite wifi hub app. It responds with. It looks like you don’t have Ignite WiFi yet. The installer installed three modem and antenna however I cannot use the ignite wifi app because I am a cable source customer.   **Labe...

Wgushue by I've been around
  • 523 Views
  • 2 replies
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Resolved! Rogers Ignite WiFi App now not working

It used to work on my Apple XR, but something happened along the way and now it does not. It is unfortunate because I was getting a fair bit of value from the app. I can still work on Ignite WiFi through a browser, but that is not how I prefer to man...

Iamwrite by I plan to stick around
  • 3365 Views
  • 19 replies
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Resolved! Tips for Rogers Websites & Apps

Hey Community,   @57 - Thank you so much for putting this together.   Please go through the checklist below when you experience any difficulty in accessing Rogers’ websites and apps; it can help with other websites as well.   Cheers, RogersMoin

Unable to See New Phone Offers

For days now I am unable to see the New Phones Offers under My Rogers . No one can help and I have to wait up to 7 business days . Why there is such a website if customers cannot see it ?   *Added Labels*

serpico by I plan to stick around
  • 722 Views
  • 3 replies
  • 0 likes

Ignite Wi-Fi App Isn't Working (Failing to Login)

You take away the web app, after bricking the on modem features, and now your login services to get into the app are down.  How am I to manage my network when core management is so disconnected?Please just put everything back on the modem. Lastly whe...

Ignite TV App Casting Issues

Hello. I find an issue casting my Rogers Ignite to my Chromecast this year; last year no issue. Do we need to update our Chromecast? Streaming Netflix, Disney, etc is no issue   Edit: Moved, created a new thread -RogersMoin

Hholmes by I've been here awhile
  • 1422 Views
  • 3 replies
  • 0 likes