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Rogers apps on Pixel 7 not working

leeprasaud
I've been around

The following apps do not work on Pixel 7. Rogers Home Connect, Rogers WiFi, Rogers Ignite TV. When you click on these apps, it takes prompts you for the userid and password, on entering the requisite information it defaults back to the sign in page, on entering the sign in information for the second time, it takes you back to the sign in page, this has been going on for almost 2 months, despite numerous calls to Rogers Technical support, problem had not been solved.

 

 

***Edited Labels***

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Re: Rogers apps on Pixel 7 not working

RogersMoin
Moderator
Moderator

Hello, @leeprasaud.

 

Thank you for your post, and welcome to our Community!

 

Rogers apps not working on a specific device can be concerning. I'm assuming the same apps work on other devices. Let's try isolating the issue.

  • Is the problem distinct to your Pixel 7?
  • We don't have an app, Rogers WiFi. What's the exact name of the app?
  • Does the MyRogers app work on your Pixel 7?
  • Are you using the VPN by Google One on your Pixel 7?
  • Is the Chrome default browser on your Pixel 7?
  • Do you have any popup blocker enabled?
  • Do you have Advanced Security enabled on your Ignite WiiFi Gateway Modem?

I look forward to hearing from you.

 

Cheers,

RogersMoin

 

 

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