MyRogers & Rogers Apps
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Ignite TV App - Not Connected to the Internet error

Ignate TV App Android doesn't work when connected on my home WiFi. I have Orbi mesh network. Orbi is connected to Rogers modem where WiFi is disabled. Rogers boxes are connected to my WiFi and they work without issues. App on my phone is saying that ...

svlacic by I plan to stick around
  • 62 replies

MyWiFi App - Pause Feature Not Working

Hi there, The app has worked well up until this past week. Now it randomly unpauses the devices that I have paused throughout the night (ie the kid's devices), which totally defeats the purpose. Is there a known issue pertaining to this? or an update...

Maintenance on MyRogers App

I keep getting a error when trying to use the Rogers my account Application for a few months now . The error states that the application is going through maintenance and to check backI have tried uninstalling and reinstalling the app multiple timesI ...

Resolved! My Rogers App Crashing

I'm on iPhone 6 with most recent iOS. I cannot even open the My Rogers App, it always crashes a second after I start it. Any tips?

Inaccurate Info on Ignite Wifi Hub App

I recently downloaded the Ignite wifi app and added 2 wifi nodes to my network. The app is now telling me that several devices that are connected to my network through wifi are connected with an Ethernet cable. There are absolutely no network cables ...

me213 by I've been here awhile
  • 9 replies

Resolved! MyRogers- errors out during plan change

Everytime I try to change my wireless price plan I get a message saying "Sorry something went wrong we are working to fix the issue" it's been like that for days I don't know what is wrong   *Edited Labels*

peterpg02 by I've been around
  • 12 replies

Bill Paying - Where to Enter Credit Card Number?

When I go to "pay now" and pick credit card, I can see where to enter the card expiry date and security code, but I can't find the row in which to enter my credit card number.  It doesn't matter if I use IE or Chrome.  Does anyone else have this prob...

Hajduk by I've been here awhile
  • 22 replies

Resolved! MyRogers App Constantly Running

Is it normal for MyRogers to run all the time. An icon shows up stating it is running. Should a decision be made to disable or force stop. I don't know what to do.     **Labels Added**

ranger0893 by I've been here awhile
  • 1 replies

Resolved! Cannot view bill in MyRogers on android

hello,I cannot view my bill in the MyRogers app on my android but I can on my old IOS device. On the android it says "Billing details are not available for this account. Only those who manages your telecommunications service can view this information...

Speed Test Failing on MyRogers App

Anyone else having this issue? I used to successfully use the Speed Test feature on the MyRogers app, and for the past 2 weeks it keeps Failing.I tried clearing the app cache as well as uninstalling and reinstalling the updates (as you can not delete...

Abby5958 by I've been around
  • 1 replies

Resolved! Ignite TV App - Issue Signing in on Second Device

Hey there,   I'm a fairly new subscriber to IgniteTV. We have two boxes at home and the service is working great. I've also managed to install the IgniteTV mobile app on my phone (Samsung S10+) and it also works fine.   However, I'm having an issue i...

Resolved! Anyplace TV on Android

Hi,   I just installed the Anyplace android ap on my Android TV box. The program installed correctly and it accepted my credentials, but it seems to be stuck on a series of 4 "Welcome" screens that I can swipe showing skins and features. There is no ...

haterhate by I've been here awhile
  • 10 replies

Resolved! MyRogers Site on Chrome is Broken

Been like this for at least a month. And this is just the "Account Overview" page. "Billing & Payment", "Services" and "Profile & Settings" pages are all messed up too. The entire site is broken.   Chrome Version 50.0.2661.87 m (up to date)   Works f...

GODKING by I've been here awhile
  • 13 replies

Rogers App and spam emails.

why after being forced to sign up and use the rogers app. And all the hours spent on the phone to stop spam emails from rogers. Why now all of a sudden do i start getting my bill emailed to me?Make up your mind. Never received a bill via email before...

Cdales720 by I've been here awhile
  • 9 replies

Usage Unavailable on the MyRogers App

Anyone else having issues with checking their data or other usage? For the last week mine is just a ton of 000000000 all the way across so I can’t even check my usage at all for data. *** Added Labels ***

Feejay by I've been around
  • 11 replies