Incorrect Balance on the App

[Donnagb]

The app said i was caught ip on my bill. Then i get the printed bill and suddenly i owe 97 dollars from the previous bill. This is not the way to do business. I had 2 agents agree that nowhere does it say on the app there is money owing. This is scam behaviour. I was told the only solution was to come here and home that someone got back to me. Which i find ridiculous. I am not leaving contact info here. Donna B. N5y 0b2. This needs to be dealt with. I am on the line with retention right now 

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[57]

What you can do is PM the moderators on this forum.  I have found them most helpful.  How to PM outlined below:

When logged into the forum, click on @CommunityHelps   .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail, but it may have ended up in your spam folder...