MyRogers & Rogers Apps
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Ignite Wi-Fi App Isn't Working (Failing to Login)

You take away the web app, after bricking the on modem features, and now your login services to get into the app are down.  How am I to manage my network when core management is so disconnected?Please just put everything back on the modem. Lastly whe...

Ignite TV App Casting Issues

Hello. I find an issue casting my Rogers Ignite to my Chromecast this year; last year no issue. Do we need to update our Chromecast? Streaming Netflix, Disney, etc is no issue   Edit: Moved, created a new thread -RogersMoin

Hholmes by I've been here awhile
  • 1666 Views
  • 3 replies
  • 0 likes

MyRogers - Device Balance and Upgrade

I just got a new iphone on the 24 month plan.  At one point I saw the breakdown of flebtab showing monthly amount, plus phone cost, and ending dates.  Now that I've signed up, I'm not seeing this on 'my rogers' account.  How do I bring this informati...

MyRogers Site Issues

While using the MyRogers website on Google Chrome, I am unable to change my flex channels and I keep getting a message that reads: "Alert: Technical Error. Sorry, there's a problem on our end. Thanks for your patience while we work to fix it". This i...

MyRogers account app is not opening

MyRogers account app is not recognizing my password or account.....was this affected in the outage? When can this be restored? Not happy, as there are no realy updates or responses. I am expecting emails for important things, this is NOT acceptable f...

LiFen63 by I've been here awhile
  • 636 Views
  • 1 replies
  • 0 likes

Cannot see TV services on home page

I have linked my account and been past one billing cycle but cant click on the link for TV services or Internet on the home page or mobile app. Interestingly enough I have no problem navigating to the monthly bill. I have spent countless hours on liv...

anna1359 by I've been here awhile
  • 843 Views
  • 3 replies
  • 0 likes

Downloaded shows on tablet not working

I have been downloading shows from my PVR through Ignite onto my Apple Tablet because I don't have enough wifi to stream in our remote location. It was working fine, but lately the shows are not playing. They are either freezing half way into it or p...

lobuzz by I've been around
  • 717 Views
  • 1 replies
  • 0 likes

Shows won’t load on ignite app

Many shows’ episodes simply won’t load when you search for them. There should be on demand options but blank squares show up where the episodes should (they are available through the tv, so I know they just aren’t available). This happens all the tim...

Trevor14 by I've been around
  • 1108 Views
  • 3 replies
  • 0 likes

Resolved! Ignite TV Mobile App

The information says “ watch anytime anywhere”, this is not true, for some of the content you have to be on your home network , and for all content you have to be in Canada. As a subscriber to Rogers I think “Anywhere” should actually be anywhere you...

Pro1969 by I've been here awhile
  • 19395 Views
  • 34 replies
  • 2 likes

How do I view my bill?

Ever since I got Connected for Success with Rogers, it’s proven to be the best service to my experience…at least by far. But I’m having a hard time viewing my bill as I really need to make some payment. I’m sorry for being late on my payments; didn’t...

Connected by I've been here awhile
  • 4056 Views
  • 1 replies
  • 0 likes

Resolved! Unable to Sign into Ignite WiFi Hub App

Several days ago I attempted to sign into the wifi hub app on my tablet, but the app refused to go any further than the “welcome please sign in” screen. I shut down the app completely and tried again, but nothing changed. I tried the web portal which...

Dire by I plan to stick around
  • 15199 Views
  • 37 replies
  • 0 likes

Home Security AP Crashes

Log into the Home Security AP on Android phone.Try to view live image of any camera and it kicks you right out.(Yes I've re-installed the ap and yes, the phone and the OS are up to date.It used to work.  What have you done?

David5757 by I've been here awhile
  • 998 Views
  • 5 replies
  • 0 likes

Smart Home app will not work on iPhone

I had the Rogers Smart Home Monitoring system installed a week ago, and it refuses to work on my iPhone 11. It will only connect to the camera about once every fifty tries, and although I can arm the system from my phone before leaving the house, I c...

NS21 by I'm here a lot
  • 1532 Views
  • 4 replies
  • 0 likes

Resolved! Add to cart - but where is cart?

I clicked "Add to cart" on something. Now I see no way to go to the cart to review it before I complete the purchase. This website is terrible! Hard to navigate. Mostly hype and advertising. Unclear information, possibly incomplete.   **Labels Added*...

jc277 by I plan to stick around
  • 1102 Views
  • 4 replies
  • 0 likes