MyRogers & Rogers Apps
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MyRogers App Not Working After the Update

When trying to sign into the app I get an error message.Sorry something went wrongWe're working to fix this as soon as possible. Check back later.It's been weeks. I can sign in via website.   *Added Labels*

jkim0 by I've been around
  • 4037 Views
  • 4 replies
  • 1 likes

Infinite Wi-Fi hub app

Cannot login to app…cannot even upload error image dipicting error message  cannot sign in as sign in opens download app page rather than login   ***Edited Labels***

mama_mia by I've been here awhile
  • 462 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV App Keeps Cutting In and Out

hi,over the past week I am unable to cast to my nvidea shield android box. I have tried from my iPhone and my wife's Samsung S20. I am able to cast however as it is playing the video will cut in and out every few seconds. if I play it on my device wi...

alijaffer by I plan to stick around
  • 3056 Views
  • 7 replies
  • 0 likes

MyRogers app not working

I just did a transfer of ownership of my account and I set my password, I can login onto my account on the website but when I try on the app it says “An account is not linked to this profile” and directs me to rogers.com. I am also trying to link my ...

7shp by I've been around
  • 6235 Views
  • 13 replies
  • 0 likes

Ignite WiFi Hub App Not Detecting One of the Devices

How do I file a complaint about the technical support for the Ignite Wi-Fi junkApp.  I have a device that shows up on all LAN scanners and the admin/browser access to my Ignite TV Hub/Modem, but the Wi-Fi app ignores entirely.  All the tech support f...

Philip144 by I plan to stick around
  • 1023 Views
  • 4 replies
  • 0 likes

Error code 20003 via Smart Home Monitoring App

For the past 6 months I haven’t been able to sign in to the smart home monitoring app and I am consistently receiving the error code 20003. I have been told by Rogers that the issue has been resolved on at least 3 separate occasions however the probl...

Milo88 by I've been around
  • 673 Views
  • 1 replies
  • 0 likes

Technical Error on MyRogers

Every time I try to click on the link to the Special Upgrade Offer on my account I get a Technical Error message.  This has been going on for several weeks, I have no way of viewing the special offer.  I've called support and they just say it will be...

technical error.JPG
mascf1 by I'm a reliable contributor
  • 7424 Views
  • 27 replies
  • 1 likes

Detailed billing request

how do I get copies of detailed billing meaning a break down of all calls made and the numbers for each month   *** Edited Labels ***

Wh33ls by I've been around
  • 1421 Views
  • 1 replies
  • 0 likes

My Rogers App

Just went to my app, it’s changed and I can’t log on. I can access on my desktop, just not the app. I have an IPhone 13 Pro and just updated it to 16.1.1       ***Edited Labels***

Ignite TV App, Crave turns French

Anyone else experience this issue? When I use my phone to watch movies on Crave through the Ignite app, it's in English. When I cast it onto my TV via chromecast, it automatically turns French. I tried asking Rogers tech support but doesn't seem like...

wongal by I've been around
  • 3295 Views
  • 6 replies
  • 0 likes

Can’t login to ignite app

I try to login and it keeps telling me I don’t have an infinite account, well I have the internet, the router and pay the bill every month. To me that seems like I have ignite internet. Can anyone help me with this issue I really need to change my wi...

VickMc by I've been around
  • 714 Views
  • 1 replies
  • 0 likes

Yahoo Mail search function does NOT search spam folder!

One of the main reasons one would search in Mail is because you can't fine an email that you know should be there and one of the top reasons it is not in your in-basket is that it has got sucked into the spam folder.  So why does Yahoo search NOT sea...

DaveW by I've been here awhile
  • 790 Views
  • 2 replies
  • 0 likes

Resolved! Internet Daily and Monthly Usage on MyRogers Moved?

The pages for Daily and Monthly Usage on MyRogers appear to have been moved?  Has anyone else noticed this?  I like checking my GB usage regularly.  As of two days ago, I receive the message that the pages cannot be found.  Can anyone help?

Lenathor by I plan to stick around
  • 1841 Views
  • 10 replies
  • 1 likes

Rogers Website Navigation

Website is impossible to navigate!   I swear Rogers purposely makes their website non user friendly to trick customers into spending more money.   Impossible to find any information.  Even the search tab doesn't work.  Trying to find out the cost of ...

Rogers App and Data Tracking

I was hoping to raise a concern regarding tracking data...It appears to be that once you add on a data pass to your account mid-cycle, you're no longer able to track your usage.The message displayed in my case is "Since you made a recent change, usag...

Chimdi by I've been here awhile
  • 2515 Views
  • 4 replies
  • 0 likes