So I'm changing employers soon and will lose access to my mobile number. I won't have a new phone to replace it right away and have no access to another mobile number in my household. I tried to remove the number from my account profile on the Rog...
How do i escalate the issue when 3 agents refuse to involve the supervisor. Concentrix agents just pass me from one agent to another and wouldn't transfer the call to their supervisor or a real Rogers agent ***EDITED LABELS****
Set up auto payment credit card and ensured I set it up a week before my internet bill was due but it didn't register and now I'm a week late for my internet bill. I left a 1 star review and the developer responded agreeing with me and told me "He...
My Internet usage is over the limit last month for the first time ever. I need to know what's going on but when I click on Usage I get "Unknown Server Error". Happened 3 days in a row. Tried chat and even called on the phone but I just got upsell and...
Hello,I have Smart Home monitoring app installed on my iphone. In preferences , I selected Keep Me Sign In. Despite that every 2-3 days it logs me out automatically. I have to log back in and setup preferences again.Never had this kind of issue with ...
I have changed recently from receiving Digital TV to Ignite TV an Ignite Home Phone. Rogers changed my Account number for the new services. not sure if it makes any difference but my old and new accounts are part of Bulk agreements. Does anyone else ...
Having problems signing in to ignite wifi hub app. It responds with. It looks like you don’t have Ignite WiFi yet. The installer installed three modem and antenna however I cannot use the ignite wifi app because I am a cable source customer. **Labe...
It used to work on my Apple XR, but something happened along the way and now it does not. It is unfortunate because I was getting a fair bit of value from the app. I can still work on Ignite WiFi through a browser, but that is not how I prefer to man...
Hi. When downloading the MyRogers app it automatically switches to French. How to convert it back to English? Thank you ***Added Labels***
The rogers website not working *Added Labels*
Hey Community, @57 - Thank you so much for putting this together. Please go through the checklist below when you experience any difficulty in accessing Rogers’ websites and apps; it can help with other websites as well. Cheers, RogersMoin
For days now I am unable to see the New Phones Offers under My Rogers . No one can help and I have to wait up to 7 business days . Why there is such a website if customers cannot see it ? *Added Labels*
After I key in my username and pw the same message "something went wrong" pops up. If I can't pay the bills y'all covering it. *Added Labels*
You take away the web app, after bricking the on modem features, and now your login services to get into the app are down. How am I to manage my network when core management is so disconnected?Please just put everything back on the modem. Lastly whe...
Hello. I find an issue casting my Rogers Ignite to my Chromecast this year; last year no issue. Do we need to update our Chromecast? Streaming Netflix, Disney, etc is no issue Edit: Moved, created a new thread -RogersMoin
I set up my Ignite router via my laptop long ago and now I want to login with the app to scan my network for devices and their IPs. The app tells me I don't have Ignite. Please help! **Added Labels**
I just got a new iphone on the 24 month plan. At one point I saw the breakdown of flebtab showing monthly amount, plus phone cost, and ending dates. Now that I've signed up, I'm not seeing this on 'my rogers' account. How do I bring this informati...
While using the MyRogers website on Google Chrome, I am unable to change my flex channels and I keep getting a message that reads: "Alert: Technical Error. Sorry, there's a problem on our end. Thanks for your patience while we work to fix it". This i...
Why is there a Lennox device connected to my hub does anybody no or is this cops or a hacker? ***Edited Labels***
MyRogers account app is not recognizing my password or account.....was this affected in the outage? When can this be restored? Not happy, as there are no realy updates or responses. I am expecting emails for important things, this is NOT acceptable f...
