Services do not reflect upgrade made to plan

[Mobile-Tom]

I accepted one of the holiday upgrade options last week through the Rogers Mobile app. The upgrade is not reflected in the mobile app nor on rogers.com.

[RogersJo]

Good Day @Mobile-Tom! 👋

A Warm welcome to the Community and Congrats on your first post with us! Thanks for bringing this to our attention. Are the changes reflective on your account at this time?

If not, we'd be happy to take a look on our end. Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Regards, 

RogersJo