Ignite HomeConnect App - Can't Login

[MikeNeri81]

I've been trying to login and I keep getting an error:

"Sorry, we're having some trouble"

Support doesn't seem to know what's going on.

I've tried on both a completely up-to-date iPhone 14 and Pixel 6.

Any ideas?

***Edited Labels***

[RogersMoin]

Hello, @MikeNeri81.

Thank you for being our Community member; I appreciate your post. It's disappointing that you can't log in to the Ignite HomeConnect app; the error indicates you are trying the login for the first time.

Trying the login on two different phones is a good troubleshooting step. Do you see your Ignite account when you log in to your MyRogers? And are you using the same MyRogers credentials to log in to the HomeConnect app?

Assuming your Ignite account is linked to your MyRogers, please sign in to MyRogers online at rogers.com/myrogers and Unlink/Link your account. From the Settings/Linked Accounts menu, document your account number and Unlink the account. Link your account back. Please wait about half an hour after linking your account and attempt signing in to the HomeConnect app. 

Please keep us posted.

Cheers,
RogersMoin 

[kamilanwar]

Hi I tried unlinking and linking but could only unlink and not link it back. Im into more trouble now.

[RogersTony]

Hello, @kamilanwar 

Welcome to the Rogers Community Forums!

We can definitely help you get your profile linked properly.

Please send a private message to @CommunityHelps so we can gather your info and get started. Not familiar with our private messaging system? No worries, click here. 

RogersTony