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Latency Issues

Have been experiencing some latency issues, primarily while gaming, but I have noticed some odd hitches in other general activities, though just as intermittent. The plan at the house was upgraded to 1.5Gbps but they left the XB6 modem from the origi...

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divito by I've been here awhile
  • 405 Views
  • 1 replies
  • 0 likes

Blink Sync Module 2 not connecting

Hi, We have Rogers Internet with the Hitron modem  CGN3. Few days back suddenly our Blink cameras that were using the Rogers WiFi network stopped working. We tried to troubleshoot with the Blink support and found out that the Rogers Internet is block...

WestendB by I've been around
  • 10190 Views
  • 21 replies
  • 0 likes

Yahoo mail please help

Lost yahoomail emails because of outages been with out service all day and it only affects yahoo mail       ***Edited Labels***

sure4 by I'm here a lot
  • 610 Views
  • 3 replies
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They got me all excited.....

Pretty simple, got a card in the mail saying in the next few weeks you wiill be getting fibre !!!!!! I was like SWEETTTTTTT. The contractors came and I thought I am going to go talk to them. Turns out they were just replacing the internals of the box...

chemical1 by I plan to stick around
  • 517 Views
  • 3 replies
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Resolved! Rogers Outage

Down in Midtown (Toronto).  Anyone else?

jcand by I've been here awhile
  • 704 Views
  • 2 replies
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Google devices no longer connect after installing Xfinity, Gen 3

I recently installed the Rogers Xfinity Gateway, Gen. 3 Modem and now my Google Devices no longer work. ______ Wifi extender: I also use Google Wifi, mainly to extend the range of my network. Notes:  Google Wifi Mesh System, Gen 1.Problem:  The Googl...

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Tim55 by I've been around
  • 495 Views
  • 1 replies
  • 0 likes

slow download speeds

For three weeks my Speedtests have shown a download speed of no more than 26-50 mb. We are supposed to have Ignite which is 500mb. Amazingly enough we called and asked for a technician to come and investigate. Im still waiting for him to arrive but i...

EMAIL NOT WORKING FOR 5 DAYS

hey all    anyone know why my email does not work. i cant download from the server to outlook. webmail is always the same messages even if i delet all of them with in hours they are back    wth    thanks  jeff    **Labels Updated**  

JEFF5551 by I've been here awhile
  • 398 Views
  • 2 replies
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Rogers wifi keeps disconnecting

My wifi keeps disconnecting randomly frequently. Troubleshooting the modem doesn’t indicate any issues. The internet comes back in 5 to 10 minutes. Restarting the modem helps sometimes. The internet speeds are also not consistent with the package and...

Sony1999 by I've been around
  • 329 Views
  • 1 replies
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Mac Mail on Rogers

My Mac Mail has been out of service since I switched to Rogers Ignite since June 2023. Why is it taking Rogers so long to correct this issue? I wonder how many other Rogers customers are experiencing this same problem?   **Labels Added**    

pkostandoff by I've been here awhile
  • 4487 Views
  • 5 replies
  • 1 likes

Internet problems

I’ve been with Roger’s for 3-4 years almost I think and for the past week I’ve been opening tickets left and right even going as far as to getting a technician and I’m still stuck with an open ticket on the day of my exams and now I have no internet ...

Kataline by I've been around
  • 368 Views
  • 1 replies
  • 0 likes

Setup Rogers Xfinity Internet without Rogers Xfinity app

How do I set up my Rogers Xfinity modem without the Rogers Xfinity app?  It is not compatible with either of my app running devices and apparently doesn't work with a laptop.     ***Edited Labels***

TomAns by I've been here awhile
  • 778 Views
  • 1 replies
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Resolved! Unable access a particular (my own) website

For over a month I am unable to access my own website on my android phone and my Lenovo  laptop. I use Microsoft edge, chome and firefox. This is the error I receive- The connection for this site is not secure premiera.best sent an invalid response. ...

nelson25 by I've been here awhile
  • 1488 Views
  • 9 replies
  • 0 likes

Internet service interruption

Got this today from Rogers. Please be advised that we are currently experiencing service interruptions in parts of Ottawa, Ontario. Our technical teams have already been engaged, and services will be restored as soon as possible.   **Labels Updated**...

monorete by I've been around
  • 344 Views
  • 1 replies
  • 0 likes

Can't get into my email

I don't know what is going on but since Wednesday I cant get into my rogers yahoo email account. I'm able to sign in but once I put my information in, its either a white screen and an error comes up saying "something went wrong on our end, please try...

Kenny4556 by I've been around
  • 333 Views
  • 1 replies
  • 0 likes

Unable to turn off Bridge mode

There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...

mardill by I've been here awhile
  • 6601 Views
  • 5 replies
  • 0 likes

Resolved! ONLY GETTING 980MBPS WITH 2.5 GBS SERVICE

I have Rogers Xfinity Internet Pro 2 G service but I am only getting 980 MBPS.  I have talked to tech support and they said there is nothing wrong on their end.  I have changed my cable to cat6a, cat7 and cat8 but the speed still the same.  I double ...

FR1ZY by I've been here awhile
  • 689 Views
  • 4 replies
  • 0 likes

Rogers Modem Upgrade

We had a technician upgrade my modem today, from generation 1 to 3.  They didn't reactivate the three (gen 1) pods I have, but I did so when they left.  Should they have upgraded those pods too?  Will the old pods support all three bands?  The three ...

goaltender by I plan to stick around
  • 889 Views
  • 2 replies
  • 0 likes