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Techinical support

After almost six months with Rogers, all of a sudden, ten days ago my laptop didn't connect to the wi-fi, it was showing 27 wi-fi in the neighboud but mine. Called Rogers, after several tentatives to solve the problem on the phone, finally after a we...

Giorgio123 by I've been here awhile
  • 464 Views
  • 5 replies
  • 0 likes

Why can't Rogers ever solve any issues?

It's a hard pill to swallow when you've been dealing with the same problems with Rogers for over a decade with a ton of work/troubleshooting done yourself, and no resolutions. I'm starting to think Rogers just counts on people to give up and accept t...

bigdee2015 by I plan to stick around
  • 886 Views
  • 6 replies
  • 1 likes

No wifi, cable or home phone for 11 days

We have been waiting for Rogers to fix this provision ing situation for 11 days. How long do they expect us to wait. Very disappointing with any services I have received. Perhaps it’s time to move to Bell?       ***Edited Labels***

FloryH by I've been around
  • 201 Views
  • 1 replies
  • 0 likes

Resolved! Forgotten Email Reset Security Question

I have forgotten my email password and trying to reset it, but I also have forgotten the answer to the security question. Is there a way to reset or get this? I no longer have a Rogers account but have recently moved my emails under my niece's accoun...

lrdawson by I've been around
  • 1633 Views
  • 2 replies
  • 0 likes

How can I change assigned Public IP address

I'm using Ignite WiFi Gateway modem. I found that my current public Ip address is blocked by china firewall. so that I can not reach many chinese website. Is there a way to change my public ip?     ***Edited Labels***

yuanw by I'm here a lot
  • 990 Views
  • 9 replies
  • 1 likes

Intermittent Disconnecting and Reconnecting

I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box.   Right after ...

CiscoVo by I've been here awhile
  • 38208 Views
  • 89 replies
  • 5 likes

Latency Issues: Newmarket (L3Y)

I have latency issues that are impacting both gaming and video conferencing. It is also making some web-based apps troublesome to use. The problem generally occurs between 11:00AM and 2:00PM and then intermittently in the evenings.    I typically hav...

Twendelboe by I plan to stick around
  • 467 Views
  • 5 replies
  • 0 likes

Resolved! 2.5 Gb Ignite - Suspect it has been provisioned at 1.5Gb

Hello,    I was wondering if anyone could comment on their typical wired speedtest for the 2.5Gb package. I have a suspicion that I was provisioned at 1.5Gb, since my speedtest is a consistent 1750Mb up and down.  I am running an Asus AX89X directly ...

mclearn by I'm here a lot
  • 258 Views
  • 1 replies
  • 0 likes

Resolved! Cannot connect my Brother printer to Ignite network

I just had Ignite installed and all my devices have gone over to the new modem/network other than my Brother Inkjet Printer. I did a factory reset on my printer and tried to connect using the wizard. It found my SSID but when I enter my password afte...

bg47 by I plan to stick around
  • 1699 Views
  • 16 replies
  • 0 likes

3rd Party Router and Ignite TV

I have a fairly simple question but in all my reading back and forth I just can't seem to find a simple answer. Which makes me think the question is not so simple lol. And I am not sure if this best belongs in Internet or Ignite TV so I am tagging @C...

DrMike by I'm a trusted contributor
  • 6724 Views
  • 13 replies
  • 0 likes

How to find out when internet will be available?

Fall of 2022 there was a company surveying the lines in my area and then last spring 2023 lines were put up but nothing since then no construction no news nothing the company was contracted by rogers according to them thats how i know its for Rogers....

Reverse DNS lookup works, Forward DNS lookup does not

I have been able to use my DNS name to lookup my IP address. Last time this was working on Mar 6. Today I can still do reverse lookup but forward lookup failed. Switching to the google dns server does not help. I rely on this forward lookup so my pho...

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Recently Changed to 1.5GBPS and Speed Is Same or Slower

I'm in the south end of barrie and have had "1gbps" service since moving there in 2019 up until a few weeks ago. A new speed was available in my area, 1.5gpbs. Great! made the changes with rogers and confirmed my XB7 is still compatible with this new...

ZACCC93 by I've been around
  • 24850 Views
  • 92 replies
  • 4 likes

Resolved! Rogers Yahoo E-mail font size

I hit a wrong key while deleting a bunch of e-mails and now my font size is half of what it used to be. I cannot figure out how to get it back to where it was.  Cananybody help.   (Only e-mail has been affected by this, not any other screens or docum...

peter37 by I've been here awhile
  • 332 Views
  • 1 replies
  • 0 likes

Rogers App Password Generator

How long will Rogers be working to resolve the app Password Generator that has been down for a week.        ***Edited Labels***

timchase by I've been here awhile
  • 13880 Views
  • 66 replies
  • 4 likes

Wyze cam problem with rogers home internet

I'm using a Wyze IP camera for home security, but it only works with a 2.4G WiFi signal. My internet service provider at home is Rogers Ignite Home Connect. I've set up my WiFi with two channels: 5G and 2.4G. All my Wyze cameras are connected to the ...

mikelam977 by I've been here awhile
  • 390 Views
  • 1 replies
  • 0 likes

email from others to my rogers account is bouncing

Hi I got contacted by an employer that indicates messages to my account are bouncing back.  This does not happen to other senders.  The error message they get is below.  Anybody has a suggestion who to talk to about this or how to fix it?   Error mes...

ldan613 by I've been here awhile
  • 697 Views
  • 7 replies
  • 0 likes

Resolved! Only receiving 1/3 of 1.5 Gbps Speeds

Just upgraded to 1.5 Gbps.  Use to be on 1.0 Gbps tier.  Never was able to reach more than 700 even in off peak time.  Speed tests are usually around 500 or so.     When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...

BlueJays16 by I plan to stick around
  • 16079 Views
  • 82 replies
  • 0 likes