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experiences with upgrading to ignite and customer service

I am on a Rogers bulk account in my condo and they are upgrading my internet service to 5g ignite. Rogers sent me a letter asking me to call to request the ignite modem installed in my unit. I called last Wednesday. Agent #1 was glad to help but ende...

Where can we check retail customers rogers status?

Understanding you have priority to recover (e.g. Interac), where can retail customers check their status by postal code?I live in Newmarket and my IGNITE has been out since 0500 July 8 till now. As of 1330 July 10 the L3X area code in Newmarket is st...

Internet not working

Anyone else’s internet down in Moncton? Can’t believe this is happening again ‍     ***Added Labels***

Loislaneski by I've Been Here Awhile
  • 152 Views
  • 3 replies
  • 0 likes

Unable to connect to any Proboards

Ever since my Internet came back yesterday, after the outage, I have been unable to connect to this board. http://gluedtothescreen.proboards.com/ In fact, I have been unable to connect to ANY Proboards. What's going on?  The rest of the Internet, or ...

TimMcCree by I Plan to Stick Around
  • 148 Views
  • 2 replies
  • 0 likes

Still no Internet/wifi service

After rogers crash i cant connect my computer with the wifi it keeps asking for the network security key. I have tried every number on the label on the white talk modem nothing works please tell me how to get this resolved      **Added Labels & Remov...

Bpitts by I've Been Here Awhile
  • 241 Views
  • 11 replies
  • 0 likes

Smart TV Connectivity Issues After Service Interruption

Ignite came back up this morning. Problem is all 3 of my smart t.v's will connect to wifi but say no internet available. I've reset everything. I even did a factory reset on my modem. I'd contact customer support but......ya. anyone else having this ...

Ablmeb by I've Been Here Awhile
  • 450 Views
  • 7 replies
  • 2 likes

Priority of Restoration

I am curious what the order of priority is for restoring services. My home connection is better then my Company Enterprise Wireline account. We are a retail shop and can't process payments at multiple locations as our Payment terminals are unable to ...

Canuck79 by I've Been Here Awhile
  • 161 Views
  • 2 replies
  • 0 likes

Bridge Mode and IPv6

Hello everyone,   I am currently using a Ubiquiti's UNIF gear (APs, router/fw & switch). I've reviewed some of the previous threads and some threads with Unifi. I think I have things configured correctly (more or less matching the PFsense setup previ...

User0357 by I've Been Around
  • 2650 Views
  • 34 replies
  • 1 likes

Rogers email spam filter

Hello community. In the last ~2 weeks, I’ve been getting a ton of spam sent to my Rogers mailbox…anywhere from 5-10 per day. Prior to these last 2 weeks, I wasn’t getting any spam at all. Does anyone know if Rogers changed their spam filtering settin...

toolcubed by I'm a Senior Contributor
  • 1685 Views
  • 11 replies
  • 0 likes

Issues with JUST World of Warcraft

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...

Chris1997 by I've Been Here Awhile
  • 256 Views
  • 4 replies
  • 0 likes

Whole Home WiFi Promise?

Perhaps I’m missing something here but shouldn’t “whole home internet” or the “ignite wifi promise” mean something? Technicians diagnosed that my router is not meeting all “corner to corners” of my home but still want to charge me for wifi pods? This...

Bor3dcanuck by I've Been Here Awhile
  • 295 Views
  • 4 replies
  • 0 likes

Service Interruption

Newmarket postal code starting with L3X having serviceS interruption since Apr 14, 2022 constantly and Rogers keep applying band-aid solution !!!. Internet, cable and home phone goes down for anywhere from 5 minutes to an entire day since Apr 14, 202...

TheTruth1 by I've Been Around
  • 211 Views
  • 1 replies
  • 0 likes

Proposed MOCA configuration - will it work?

Will this MOCA configuration work.  In it I keep all the MOCA cabling and adapters away from the Rogers modem/router.  None of the cable runs need coax TV service.  I don't think I need a POE filter with it either - perhaps just make sure all the spl...

MOCA .jpeg
ablatt by I Plan to Stick Around
  • 225 Views
  • 5 replies
  • 0 likes

Latency Spikes in PC Gaming

Hello, I am experiencing intermittent high latency between modem and ISP at the first hop.  How might one escalate this to Rogers and or further diagnose this issue? Intermittently, I get between 120-500ms latency spikes that last a few seconds in on...

AaronMT by I Plan to Stick Around
  • 564 Views
  • 6 replies
  • 0 likes

Resolved! DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24

Hi all, I'm having a super odd problem. Generally in the mornings between 8-10 am we lose internet connectivity (not wireless or ethernet) on the network. The modem has a green flashing light during this time. The modem is a hintron ignite modem / ro...

adsfdafad by I've Been Here Awhile
  • 431 Views
  • 2 replies
  • 0 likes

Fibre Optic Issue Affecting Home Internet Connection

Dear Rogers,This post is in regards with ongoing trouble issue with our home wifi internet connection. We got the connection installed on April 9th, 2022 . For the past 2 and half month it was working properly but in the mid of June, it stopped worki...

Ankpreet by I've Been Around
  • 158 Views
  • 1 replies
  • 0 likes

Unreliable Ignite Internet. Disconnects and high latency

I had upgraded to Ignite Internet at the beginning of April and have been having horrible reliability ever since. Latency figures all over the map and frequent disconnects of varying lengths (10 seconds to 30 minutes). Audio/video conferencing is int...

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