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Slow upload Speeds

During peak hours our upload speeds frequently drop to 1.5 to 4 mbps. Our plan has "up to" 50 mbps upload speeds. My partner has online classes that struggle to work during this peak and I play competative games that constantly have network issues du...

Brody1364 by I've been here awhile
  • 598 Views
  • 3 replies
  • 0 likes

unifi portal preventing access to modem customer admin portal

I have some unifi APs connected via ethernet through a router to my Rogers modem (HITRON CODA modem). I'm trying to access the modem's admin portal via 192.168.0.1, but it keeps taking me to the Unifi network config portal instead of to the modem adm...

andmatca78 by I've been here awhile
  • 350 Views
  • 1 replies
  • 0 likes

Deleted message from sent mail - restore?

This morning I noticed all my sent messages from 2022, 2023 and 2024 have been deleted.  I do not recall deleting these messages.  Can they be restored and how I do this.  Thank you.   **Labels Updated**    

KPritchard by I've been here awhile
  • 319 Views
  • 2 replies
  • 0 likes

Outlook

Outlook is very slow syncing.  I spoke to a Rogers technician and advised him my "lease time" is off.  (That's what a Geek Squad member told me yesterday when I called Geek Squad HELP online, thinking I had a problem with my new laptop .)  The Rogers...

Jenny16 by I've been here awhile
  • 737 Views
  • 4 replies
  • 0 likes

Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 14748 Views
  • 32 replies
  • 0 likes

Super slow download and upload speeds on my XB8 modem

Purchased a new plan,2.5GBPS download and upload speed. I set up the internet and run a speed test near the router i get 500-600 mbps download and 80-90 mbps upstairs. now i installed the wifi pods and connected to ethernet to my pc and i only got up...

aa2738 by I've been here awhile
  • 1108 Views
  • 5 replies
  • 0 likes

No Guest Network available for Gen 3 Xfinity modem

This modem does not support Guest Network, which is disappointing for a Gen3 modem. Even the older modems had this option and ability of creating a Guest network.    **Labels Updated**    

tahmeedbd by I've been around
  • 973 Views
  • 1 replies
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What VPN works with Cobra 5G xtream MGA5331

Just got above device. With Ethernet connection to PC running Win 10 (about 5 years old) speeds are as expected (100/10). Been using NORD VPN last 3 years with Bell 5G 25/5. Speeds are 25 down if using VPN or not. With Cobra, once I connect VPN, spee...

Wii on WiFi

Does anyone currently have a Wii connected to their Ignite modem, and if so, how did you set it up?   *Added Labels*

Resolved! Is Rogers Yahoo account linked to Rogers internet service?

If I was to terminate rogers internet service, will I still be able to access my rogers yahoo @ rogers.com domain?  I used outlook on my pc for over 20 years and now I can no longer access it using the outlook client because the app password generato...

groupsrv by I've been here awhile
  • 863 Views
  • 2 replies
  • 0 likes

Unlock 5g home Internet sim to use with external modem

Hi, I just got the 5g home Internet for my house in a rural area. It came with the Nokia Fastmile 3.2 gateway which is an indoor unit and I got 1 bar of LTE with 5mbs download. I bought a ZTE mc7010ca external modem so I can mounted it on the roof to...

Lnthai2002 by I've been here awhile
  • 660 Views
  • 2 replies
  • 0 likes

XB7 modem: disabling DHCP but keeping WIFI on

I want to use XB7 modem as Wi-FI extender, but turned off its DHCP server functionality , as it's run on my own router connected to Nokia fiber modem and handling Private to Public network routing. When I go to bridge mode, Wi-Fi would not be availab...

molotov by I've been here awhile
  • 270 Views
  • 1 replies
  • 0 likes

Home Page disappeared

Yesterday my Rogers Yahoo Home Page just disappeared and the icon was replaced with a My Yahoo Icon. The page looks nothing like the Home Page that I had. I have been looking all day to possibly try to rebuild it, but the template that I used way bac...

brownkm by I'm here a lot
  • 1549 Views
  • 12 replies
  • 0 likes

Internet Disconnections

I upgraded to the new XB8 modem which was working fine for a while but it has recently started intermittedly disconnecting for short periods. Both wired and wireless internet drop for about 2-10mins each time, every 1-3 hours or so, but the white lig...

JordanB2 by I've been here awhile
  • 461 Views
  • 2 replies
  • 0 likes

Installing new Router with rogers modem

I have been having issues on and off since installing my 2.5 GB internet outside Hagersville.  It seems to resolve itself, and lately, I have been seeing connectivity and unstable bandwidth issues while doing Zoom meetings, which I started a week ago...

PapaStove by I've been here awhile
  • 544 Views
  • 2 replies
  • 0 likes

Rogers Ignite and Smart Device . !

If you have recently switched over or updated to the Ignite service, you will likely encounter difficulties reconnecting any pre-existing smart devices you have installed. Here are some tips and suggestions based on my personal experience over the pa...

nexxstep by I've been here awhile
  • 6505 Views
  • 7 replies
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New Netgear Modem

Hi I get this modem from Amazon NETGEAR Gigabit Cable Modem (32x8) DOCSIS 3.1I have rogers modem at my main floor but I am wondering if I can add another modem through the Co-ax port to my basement     ***Edited Labels***

Majd by I've been here awhile
  • 1394 Views
  • 4 replies
  • 0 likes

Resolved! Rogers Wifi not working since last 4 days

Ignite Internet not working since last 4 days.Already put a complaint but it is not resolved. It's an outage in my area and it is not happening just for me. Really frustrated with the service.   Also the sales rep who sold me the plan told me that th...

Frequent disconnection with Rogers

HiI recently switched to Rogers Internet. My internet speed is 1gbps. I have deco installed for last few years and it was working fine when i was with other service providerHowever after switching to Rogers the internet drop off has been headache wit...

Mjmallik by I'm here a lot
  • 4234 Views
  • 14 replies
  • 0 likes