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Forum Posts

Can't Load Rogers.com Homepage

Happy Thanksgiving Everyone,   Has anyone else had the same problem as me when trying to access the https://www.rogers.com/ homepage?   It seems like a ridiculous question to ask!   However, for reasons that escape my understanding, the root URL addr...

Luv2Run by I've been here awhile
  • 2313 Views
  • 10 replies
  • 1 likes

Mac wireless backup using Ignite wifi

Does anyone have their Ignite wifi network set up to back up their Mac wirelessly and automatically using Time Machine and an external hard drive?   Is there a way to connect an external hard drive to the Ignite box so it's findable on the network?  ...

madkoch by I've been here awhile
  • 290 Views
  • 4 replies
  • 0 likes

Can I use a Purchased Modem?

I recently upgraded to a high end gaming router and my wifi and speeds have substantially improved.To do this I put the Hitron GB router (4582U) on bridge mode and am currently using it in conjunction with my router on modem only mode.I invested in a...

Apex by I've been here awhile
  • 8436 Views
  • 6 replies
  • 0 likes

Resolved! Archiving Mail

GuysI have thousands of emails in folders. Is it possible to Archive them all to an external destination such as a hard drive or other email account? Unfortunately I am moving to a place where I cannot have rogers anymore and I'd hate to manually mov...

Maxx by I've been here awhile
  • 3926 Views
  • 6 replies
  • 0 likes

Can't get to 1.5Gbps speeds - what's missing?

Hello all,   I recently upgraded to the 1.5Gbps service and got a bit of a download bump but not quite the speed I was expecting to see. My download speeds are very consistent but max out at 1192 Mbps dowload with 54 Mbps upload. Prior to the upgrade...

graposo by I've been here awhile
  • 1448 Views
  • 7 replies
  • 0 likes

4 internet outages in a week ( a week is 7 days)

I really don’t what’s going on with you guys, had 4 internet outages within a week and i have to drive in between to work in between meetings just to continue working (even though it’s work from home for me). I really can’t believe I am paying more t...

Dina3 by I've been around
  • 162 Views
  • 1 replies
  • 1 likes

Modem Issues and lack of accountability

Hi, I was scheduled to get an XB8 last week after I was told they cannot ship it to me as a Rogers Tech needs to come in an swap the modem, run tests and ensure its functional before leaving. They guy shows up 1 hour after the timeslot has ended with...

jason121212 by I plan to stick around
  • 202 Views
  • 1 replies
  • 1 likes

Modem Replacement

Looking to get a modem replacement without sitting on hold for hours.I have 1.5GB internet but only a gen 1 modem.How can I get a gen 2 or even better a gen 3 modem?         ***Edited Labels***

W1NK by I've been here awhile
  • 284 Views
  • 1 replies
  • 0 likes

Not getting my subscribed speeds - 1.5GBps package

Two weeks ago i went from the 500mbps speed package to the 1.5 gbps. However, my speed has not changed. Wifi desktop computer is getting 48mbps on the Rogers speed test.  Rogers guy says i have the latest modem, xp7, but i don't see that on the descr...

django by I've been here awhile
  • 1327 Views
  • 7 replies
  • 1 likes

Resolved! Significant drop in speed

Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)I’m in Toronto using the Ignite XB7 modem   **Labe...

imjonathanx by I've been here awhile
  • 468 Views
  • 6 replies
  • 0 likes

Resolved! Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've been here awhile
  • 21325 Views
  • 55 replies
  • 2 likes

Any way to use XB7 for wifi but use my own router for DNS?

Right now I use the XB7 in bridge mode and use my own router for everything. Problem is it's not a wifi 6 router and I'm only getting about 500 mbps standing right next to it. The reason I'm using the modem in bridge mode and using my own router is b...

seankaw by I've been here awhile
  • 175 Views
  • 1 replies
  • 0 likes

“Guest” Wifi

Hello!I have Ignite internet with the XB7 router, and I’m wondering if it’s possible to add an extra router I have and use that as a guest WiFi running in parallel to the main WiFi network?Are there any configuration changes I need to make on the gat...

Technical Support chat wait times are pathetic

I have Rogers business internet and it goes down literally daily. Most of the time it's 15-45 minutes once or twice a day. Today this is the third time it's been down and all 3 times have been multiple hours. First time I tried support and I was in q...

GypsyJR by I've been here awhile
  • 179 Views
  • 1 replies
  • 0 likes

Not connecting to Fire Stick or Extender

Hi there. We recently switched to Rogers Ignite.  The internet is working on our phones and iPads but not our Amazon Firesticks or Wi-Fi extender. The fire stick is connected to the Internet but Netflix and the Home Screen say we have no Internet. I ...

Rogers failing to address my constant downtime.

For the last week I've been dealing with Rogers and I'm really tired.   An issue that we identified Monday was a ridiculously too high signal at Distribution (30+, maximum should be that was causing latency spikes and no connection, despite a white ...

Nikose by I've been here awhile
  • 197 Views
  • 2 replies
  • 0 likes

Rogers DHCP server does not respond to renew messages

So following on from my hourly disconnect problems, after a lot of packet capture and testing, I can see that the problem is that the Rogers DHCP server does not respond to any lease renew requests at all, so after an hour the lease times out and the...

Ignite 5g performance

Until recently there were no wifi issues in the home. Now randomly my phone flips to LTE, and say it will go back to wifi when connection improves. Other devices just randomly drop out. A wifi scan does not appear to show any new networks or channel ...

jondoe2 by I plan to stick around
  • 427 Views
  • 4 replies
  • 0 likes

No Ranging Response received - T3 time-out

Hi all, I've been researching this problem for the last few weeks, and notice many people have similar issues. I have a tech come over a week from now, and want to make sure I ask all the right questions and have him/her check everything they should....

Lodar by I've been here awhile
  • 15635 Views
  • 25 replies
  • 1 likes