Resolved! Potential Internet Service Interruption - Haldimand, ON
Anyone in Haldimand area internet offline ***Added Labels***
Forum Posts
Intermittent Disconnecting & Reconnecting
I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call. The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...
Intermittent Disconnecting and Reconnecting
I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box. Right after ...
Adding list of contacts to my Rogers/Yahoo email accounts
I am having to move away from Thunderbird as my email client and now have two Rogers email accounts on the Yahoo email system.I have listed my contacts on an Excel spreadsheet and need to move them to the two yahoo accounts. The spreadsheet format i...
Ignite Router Admin portal
How do I login to the Ignite Router Admin portal? This is the first time am trying to login and Admin and password does not work. *Added Labels*
E-Mail Snafu
Long on-going issue. I can receive my e-mails. I can read my e-mails. However, if I want to forward or reply to any e-mail, the body of text turns into mushy gobblegook. It looks to be all of the coding for the page. So I end up with half of my ...
Rogers Xfinity app not working.
Hello support,I am getting this message every time I try to log into Rogers XFinity app “ sorry it does not go as planned” I logout and logged into multiple times, tried deleting the app and reinstalling i, tried different iPhones, and even iPad.. no...
Wifi modem solid white light gone
Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...
Cancellation Fee
I had renewed my Roger Wifi for 2 year in Oct 2023. When I renewed, I was told by the agent that I only had to pay the cancellation charge if I switched from Roger to any other service, and if I am leaving Canada, then since the services will not be ...
Internet and TV Not Working
It's been over 4 weeks without internet and TV. Rogers did an 'upgrade' and nothing has worked since then. Get your act together!!! ***Edited Labels***
Home Internet without a Gateway got disconnected
Hello community, I've recently moved my services back to Rogers. This time, they give me a big box called GATEWAY. Since I have my devices [3rd party] set up running for years without issue and I do not want to copy my dhcp table form my current rou...
Resolved! Thunderbird for Rogers Email?
Hello, does anyone know if Thunderbird can be used to receive and send @rogers.com email? If so, does anyone know how I would setup Thunderbird for my Rogers email? Thanks in advance for your suggestions.
split bands with different pass' with Pods?
can i split the bands and have 2 passwords to connect to 2 differently named networks. for a roommate to have their own network so to say ***Edited Labels***
Service?????
I moved to a new home in August of this year and from day 1, there have been ongoing connectivity issues with my “high-speed” internet and Infinity TV. I have had countless service technicians, replacing outside lines, inside lines, new modem’s, new ...
Resolved! Unstable Wi-Fi connection (mostly?) on HP Pavilion Gaming Laptop 15-dk1xxx (Windows 10)
This is a pretty weird and abstract issue so please bear with me here. Any help would be greatly appreciated cause I'm feeling pretty lost.Had this laptop for a few years without any big problems. What has consistently been a pain in the butt however...
Resolved! Recurring latency and packetloss (often 100%)
I am in Richmond HIll (L4C) and I recently switched from Fido to Rogers and since the switch there's been packet loss and latency issues. The latency and packetloss will sporadically occur the day; it's worse in the afternoon/night, but some mornings...
Resolved! Enabling DMZ
Hello, This should be fairly straightforward, tell me what I'm doing wrong?Find my WANIP address using whatismyip.com (done)Open Ignite HomeConnect --> Connect --> View WiFi equipment --> advanced settings --> DMZ --> Select enable (done)Provide IP a...
XB6 for 1.5 G service
I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem. He said my computer, a new’ish, macBookPro would not support anything over 1GB. So I still have the XB6. Should I not get the XB7 or even the XB8. Why not get the ...
XB8 and 2 GBPS internet plan but sons new gaming pc still lags. New Netgear Orbi RBR50 setup
Hi there, We have the XB8 modem and the 2GB internet plan with rogers/shaw. When testing the speeds through the Infinity APP we average 1600mbps and have never reached 2GB speeds. We also have 2 of the new pods. Our sons new gaming pc still has lag a...
Resolved! Xfinity app for router configuration is a terrible idea
I just recently upgraded from the legacy Internet 300 plan to the newer Xfinity 1G plan which, in order to facilitate the increased upload/download speeds, came with new router hardware. I want to say that whomever it was that decided a phone app s...
