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Speed Tests

  Upload Speed is Faster than Download Speed: Not just Rogers Speedtest but other Rogers sites and even Bell Cda not so fast at 49.2 down. Surprisingly Fibernetics clocked in at 355.23, CIRA in at 280. Guess there is a lot of Ignite TV activity usin...

230619 Rogers speedtest.jpg
FredGarvin by I plan to stick around
  • 441 Views
  • 5 replies
  • 0 likes

Horrible intermittent latency issues, any advice?

I've had 3 Rogers techs sent out, one who replaced the gateway and another which identified it as a "neighborhood node issue" and said technicians would be sent to make some adjustments to the neighborhood node. For several hours each day, the latenc...

Resolved! 1.5gbps service less reliable than 100mbps?

Hi i recently got Ignite 1.5gbps internet service and I'm finding the speed to be inconsistent and that i have semi-frequent internet disconnects. Previously i has 100mbps service through a reseller that was rock solid using the same cable lines. I h...

Georgr by I'm here a lot
  • 895 Views
  • 9 replies
  • 0 likes

Slow Speeds

Rogers upgraded my speeds to 1.5 Gb the modem is hardwired to tcplink AC11000 .I log into router run speed test from router I get 720 Mbps consistently .Not seeing anything close to 1.5 kind of a marketing scam if they can’t offer the speeds advertis...

User0549 by I'm here a lot
  • 797 Views
  • 10 replies
  • 0 likes

Coax to Ethernet Adapter

Someone mentioned online that I cannot use the ethernet port on the set top box to connect my PC. The Rogers technician said it was possible. Just want to confirm what is actually possible? If not possible, I'm looking for a coax to ethernet adapter?...

falcios by I'm an enthusiast
  • 313 Views
  • 4 replies
  • 0 likes

Resolved! yahoo member login broken on chrome

Works with chrome incognito for some reason, but  withregular chrome the login window is blank.  I'm trying to login to  my yahoo home page.     ***Edited Labels***

mikexp by I plan to stick around
  • 389 Views
  • 7 replies
  • 0 likes

mail being sent to trash

earlier today, people in my address book started receiving emails claiming to be from me. They are not.  My first reaction was to logon and change my password. Later in the day, I noticed that I haven't been receiving emails since 9:20 this morning, ...

weegeordie by I plan to stick around
  • 288 Views
  • 2 replies
  • 0 likes

Ignite Service down

My system always goes down, they say they need to send technician over to look at my cables and equipment, yet the only one in the neighborhood with this same service and equipment experiencing issues!I swear they cut me off on purpose to come in for...

Cg19666 by I've been around
  • 183 Views
  • 1 replies
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Resolved! Port Forwarding

I am perplexed by the complexity of configuring port forwarding on TG4482A. What used to be a simple task of entering the IP address of the destination device and port range now requires an Ignite app and selecting the device from the dropdown list. ...

Arekitect by I plan to stick around
  • 2942 Views
  • 11 replies
  • 2 likes

How Can I Keep an Email Account Active After Cancellation?

Hello,   I have several email accounts that I'd like to keep after cancelling my Rogers subscription. As I understand, email accounts become inactive after account cancellation, and are then terminated after 30 days. I don't want to lose access to th...

Tzad by I plan to stick around
  • 916 Views
  • 4 replies
  • 0 likes

Ongoing Packet Loss Issue and Router Randomly Disconnectiong

Hi, I live in the Waterloo,ON area and for the past couple of months I have been getting major packet loss and connection issues. The issue was "fixed" about 2 months ago until we had an internet and Rogers outage on June 1st. I have been going back ...

lyacon by I've been here awhile
  • 324 Views
  • 3 replies
  • 0 likes

You must update your Rogers email account settings

I got an e-mail on one of my e-mail accounts this morning. Interestingly I only got it on one of our accounts, not the other three accounts that my wife and I have.   At first I thought it was phishing, but it appears that people who use certain e-ma...

57 by Resident Expert
  • 87359 Views
  • 326 replies
  • 3 likes

Resolved! Home WIFI down in Lowertown (Ottawa)

Hi,Does anyone know why there's a disruption in internet service in the Lowrrtown area of Ottawa?Thank You!Christa     **Added Labels**

Cnoel81 by I've been around
  • 175 Views
  • 1 replies
  • 0 likes

Resolved! Unable to Access ONEDRIVE fully while on rogers internet.

Wonder if anyone else has come across this.I am able to log into Onedrive fine.  It does not show any files in there (which there are).Trying to go into management, searches, etc.. all will cause a like timeout error.This includes my work laptop, per...

Gdkitty by Resident Expert
  • 538 Views
  • 9 replies
  • 0 likes

Email Down

It seems like there a system wide issue with email accounts not working. Why is there no communication from Rogers visa the web site or twitter to let us know what’s going on?   ***EDITED LABELS***

mjn5440 by I've been around
  • 11495 Views
  • 78 replies
  • 15 likes

Band Steering (XB7) and Smart home connections

So, I was hoping once and for all to get definitive answers to a question that I have never been 100% clear about. I have an XB7 (and formerly and XB6) where I was careful NOT to enable band steering and kept my 2.4 and 5 GHz SSID's separate. Reason ...

DrMike by I'm a trusted contributor
  • 2136 Views
  • 20 replies
  • 0 likes

How Can I Recover My Rogers Email Address from a Disconnected Account?

Hello, I had a Rogers email address, which my father set up for me as a child. I grew up using this email exclusively. I have many services and accounts associated with this email. My father recently moved to another country and cancelled his Rogers ...

Tzad by I plan to stick around
  • 591 Views
  • 4 replies
  • 0 likes

No Ranging Response received - T3 time-out

Hi all, I've been researching this problem for the last few weeks, and notice many people have similar issues. I have a tech come over a week from now, and want to make sure I ask all the right questions and have him/her check everything they should....

Lodar by I've been here awhile
  • 13233 Views
  • 24 replies
  • 1 likes