Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

What is going on with ping and latency on Rogers network?

I switched from Teksavvy VDSL 25/10 to Rogers 1.5gbps fiber several months ago. I was very surprised to find a significant increase in latency across almost every game server I play on. This is also taking into account my previous VDSL line had a fir...

roytoy by I'm here a lot
  • 1770 Views
  • 14 replies
  • 3 likes

Extremely high latency and slow speeds

I've been having these issues for the past few days. I'm currently on a 500mbps business plan, getting latency in the 800ms+, and speeds varying from 15mbps to 250mbps.Rogers support reps refuse to send out a tech because I don't have Ignite, so they...

rsrevo by I'm here a lot
  • 702 Views
  • 8 replies
  • 0 likes

Port forwarding on the ignite router/modem

before you tell me to download the ignite app... no... just no... i shouldn't have to launch an app on my mobile phone to control a setting in my internet router/modem when im already sitting on my computer in my modems admin panel, i didn't have to ...

Ldeforge by I'm here a lot
  • 1116 Views
  • 10 replies
  • 2 likes

internet freezing a little , but speed is ok

Hi,I just switch from FIDO (75M download speed, modem CODA 4582 ) to Rogers (150M download speed, Ignite WiFi modem Gateway gen 2),  I use wired  connection  to my computer and wireless connection  to my tablet. The issue is video offten freezing whe...

starca by I've been around
  • 132 Views
  • 1 replies
  • 0 likes

Resolved! Setup *without* Ignite HomeConnect App

Dear all,I would like to setup features on my Ignite WiFi Gateway (Gen 2) modem. I cannot use Ignite HomeConnect App as I do not have a Android or iOS phone. I am using the web interface on the modem and it points me to ignitewifi.rogers.com which th...

Best mesh system for Ignite?

We just had Ignite 1.5 gig installed and my old mesh network (TP Link AC1200) doesn't seem to play nicely with the new modem - it drops the speed down to under 10 mbps! Any suggestions on which mesh network to go with? (I'm not interested in renting ...

TA70 by I've been around
  • 2716 Views
  • 2 replies
  • 0 likes

Ping spikes when gaming - last two months

Hi,   I've been having ping spikes while gaming for the last two months on a pc connected via ethernet. The lag isn't all the time but happens roughly 20% of the time while gaming. However it ruins the experience. I've tried changing ethernet cables....

tuny by I've been here awhile
  • 302 Views
  • 3 replies
  • 1 likes

Internet

Hello 3 times i called your customer services then transferred to technical support but noone could help us with internet issues.My husband and i bought iPhone 15 plus from you and signed contract for 2 years.But from transferring our provider from k...

Leyla91 by I've been around
  • 149 Views
  • 1 replies
  • 0 likes

Unbearably poor reliability

I've had this service for three months. Every month there has been an outage. So far for 2024 the uptime has been 72.7%. Typically uptime is measured in the number of 9s - e.g. 99%, 99.9%, 99.99%, and so on. That is to say, 2x9s (99%) uptime is consi...

Moved to Ignite - can't access rogers email

I moved to ignite yesterday (from previous Rogers Internet), since then I can't access email through my Mac computer running Sonoma 14.1.2  Keep getting the message  We can't sign you in right now To prevent unauthorized account access, sign-in attem...

diygirl64 by I've been around
  • 188 Views
  • 1 replies
  • 0 likes

Getting 1.5 GB Internet Speeds

Hi all,   I have a question about Ignite modems and speeds. I recently was upgraded to 1.5GB Ignite internet but I know that my current setup will only allow a max of 1GB speed (my computer's NIC is maxed at 1GB; and my cables are only Cat5). So, I ...

DrMike by I'm a trusted contributor
  • 10739 Views
  • 22 replies
  • 0 likes

Video call on Rogers Ignite internet

Hi all! We recently switch to Rogers ignite internet. Calling on whatsapp is becoming impossible as all we see is many pixels and not a whole image. Any suggestions?   *Added Labels*

Ltch by I've been around
  • 147 Views
  • 1 replies
  • 0 likes

Internet Is Lagging - Still not Fixed

Hello,   For the past month I have not been able to play online games at all as I would suffer lag spikes. In Call of Duty It shows a "Pack Burst" message and the game stutters every few seconds repeatedly. This happens on both PS5 and PC, but did no...

tg787 by I've been here awhile
  • 212 Views
  • 2 replies
  • 2 likes

Resolved! Connecting My Own Router to ONT for FTTH

I recently switched to Rogers Ignite as my house had access to the FTTH service. The tech came and installed a NOKIA XS-010X-Q and then a Ignite WiFi Gateway (Gen 2), and everything is working fine but I want to use my existing mesh router because it...

Ping/Lag Spikes while gaming

For the last 2~ or so months I've been dealing with really bad ping spikes while gaming (making it borderline unplayable at times).I always use an Ethernet cable, and have tried multiple cables, have rebooted the modem countless times and the issue s...

Resolved! MTU value for my ignite gateway modem?

Hi - What is the MTU (maximum transfer unit) for my modem? White ignite gateway. I logged into the modem and can't find the value.  Does anyone know what the value is or where I can fine it?   Thanks   *Added Labels*

JohnGM by I plan to stick around
  • 215 Views
  • 1 replies
  • 0 likes

Resolved! Random Connection Drop

I'm trying to help a friend out, just over a year ago she upgraded to 1.5G service and the new connection is been a complete headache.   After the upgrade she received a new modem and it constantly had issues with dropped connections intermittently. ...

Unstable Performance

Hi everyone, I'm posting here because I'm having significant performance issues since I moved to a new home in the summer and it has come time to deal with these issues. I have a 1.5gb down connection with a Gen 3 modem. Speedtests at all times of th...

Pingplotter Jan 2024.png
sudz1 by I've been around
  • 200 Views
  • 1 replies
  • 0 likes

HELP - copy/migrate/backup/import email before leaving rogers

We're going to be leaving Rogers soon.  We have just been using the yahoo/rogers webmail for years, so have no backup or copy of old email.    I have a gmail account I'll be using from now on, but can't get anything working to migrate my old email ov...

Device I'm using now is not "connected".

I'm using a device on my network right now and it is working fine. It is set up as a fixed address. I called the device "Maxwell" when I set up the fixed IP but now it is listed by its MAC address, and editing doesn't allow me to change it. The devic...

ve3nrt by I plan to stick around
  • 499 Views
  • 7 replies
  • 0 likes