Rogers Wifi not working since last 4 days

[bakuljoshi192]

Ignite Internet not working since last 4 days.Already put a complaint but it is not resolved. It's an outage in my area and it is not happening just for me.

Really frustrated with the service.

Also the sales rep who sold me the plan told me that there is no contract with rogers and it is going to be month on month plan with rogers. When I called them to terminate the connection, then I got to know that Sales rep lied to me and I have 24 months contract with Rogers. Sales rep name was Tanveer or Tanvir. 

Thanks,

Bakul

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[RogersCorey]

Hello @bakuljoshi192,

I am sorry to hear that you've been without services for a few days now. Have you had any updates from the escalation that was created for you when you put in your initial complaint?

If you're still having issues with your services, please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[bakuljoshi192 · Accepted solution]

My issue was resolved yesterday.

[RogersCorey]

That's great!

Thank you for letting us know. 🙂

Regards,

RogersCorey

[DayPol]

Our neighbourhood had Wi Fi (Internet and Cable -- Infinity) until about 9:47 a.m. this morning then it was down until approx. 12:37 p.m. This in on top of the 6 consecutive days before the Internet and Cable going down during prime time between 8-9 p.m. every night. 

[RogersCorey]

Good afternoon @DayPol!

I am sorry to hear that you've been having chronic Internet issues for the past few days. I'd like to investigate this matter for you. Nightly, consecutive service interruptions are absolutely not intended.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey