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Installing new Router with rogers modem

PapaStove
I've been here awhile

I have been having issues on and off since installing my 2.5 GB internet outside Hagersville.  It seems to resolve itself, and lately, I have been seeing connectivity and unstable bandwidth issues while doing Zoom meetings, which I started a week ago.  There are complaints of my audio cutting in / out consistently, and when checking speedtest.net, I see speeds <200 dl AND higher uploads on my wireless laptop.

 

A senior tech came yesterday and, without doing any physical tests, basically fixed the issue on the devices within the house.

 

Prior to his arrival, I purchased a brand new TP-Link Archer Be800 Wi-Fi 7 router. Every time I try to install this router, I get the exclamation mark!!!, which indicates no internet.

 

I have been trying two methods through splitter boxs and direct connection to the modem.

 

I have further tried taking the router to a buddy's house who has a similar type set up and the SAME ROUTER, and it connected perfectly.  Borrowed an ethernet cable from him tested it prior to leaving and brought it home and

 

Connected it directly to the nokia modem and it still failed????

 

Yet when I hook up the rogers equipment it works but inconsistently????

 

Thoughts?

 

 

 

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