Cable burial
How long should it take to get a temp wire buried? My service started in June 2023 *Added Labels*
Internet
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Forum Posts
Faster uploads being offered, but my plan still listed as 50MB?
It looks like higher upload speeds are being rolled out in my neighborhood which made my happy to start. If I go the the website and look at plans for my address they now say up to 150MB up. I also noticed that my upload speed seemed a bit better bu...
A valid government website is blocked
Hello, The Canada government website - https://cic.gc.ca which redirects to https://clegc-gckey.gc.ca after login, is getting blocked in my laptop. The following error is shown "Security check failed For your protection GCKey employs security checks...
HP ENVY 4500 Cannot Connect to the New WiFi (Roger Ignite WiFi Gateway)
Hello there! So I upgraded my modem at the end of last year, and now I just found out that I cannot connect my old HP printer to wifi. I printed out the printer's failed wifi connection report, and the report says that I need to add the MAC address t...
Ring doorbell and/or alarm system
Does anyone have a Ring alarm system connected to their Rogers WIFI system **Labels Updated**
Resolved! Extending phone line from Gen 3 modem to electrical panel - need jack pinout schematic
I am installing Ignite Gateway Gen 3 modem. I have run a long 4-wire cable from the modem to our electrical panel where all our phone lines have been tethered. Only the red and green wires are used. I need to terminate this cable at the modem end ...
Rogers.com Email
We recently changed our Rogers modem to the Ignite and my husband's email which was primarily a roger.com account is no longer accessible. Does anyone know how to retrieve emails as all his medical history and contacts were only through that account?...
Resolved! Rogers WAN IP Question
When I go to the web UI for my XB8 I see that my Rogers IPv4 WAN IP is 99.237.78.X (last digit redacted) But when I go to web pages to list your IP, like Whatsmyip.org it is showing a different IP address - 99.237.67.X. Can someone explain why this i...
Resolved! How to migrate my email prior to canceling/closing rogers internet account?
How to migrate my email prior to canceling/closing rogers internet account with another family member not living with me? Does he just phone in with my current email to migrate to his account, and after that process how do I access my email accoun...
Internet Unstable
For the past few weeks I have been experiencing unstable internet. Random page freezes (just loading this page to post this comment took over 1 minute), network dropping out, low speed test results, high ping/latency, and DNS errors. I see many other...
Suddenly Unable to Connect to Pop E-mail Server via VPN
With the VPN (Nord) connected, my e-mail client (Thunderbird) is now stating the Pop Mail server is refusing the connection when trying to retrieve new messages. This never happened before until the last couple of days. I even have split tunnelling s...
Frustrated in Kitchener
Have been on service for about two years with no major issues. Renewed in September.Almost immediately, started having connection issues. Needing to reboot modem nightly. But that usually fixed things - albeit - SUPER ANNOYING.Finally, last night - r...
Internet stops working at night.
I have the 500mbps rogers internet. I've had Rogers internet for a very long time and never had an issue like this before now. 2 weeks ago my internet from ~midnight until ~8am, my internet speeds are inconsistent and for the most part, absolutely un...
Internet speed keeps slowing down
I hhave been using rogers home internet from May 2024. At first the speed was decent and IB didn't have any issues. But recently it keeps dropping below 10 mbps for no reasons. I tried calling their CSR multiple times in the last few weeks. One perso...
Rogers Internet Outage
Hello,I live in the L4Z 2Z4 area and all my Rogers services are down. The Rogers techs have dug a big hole outside my home and they are replacing some cables. They have not given an ETA by when the services would be back. He says it could be 2-3 days...
Wifi speed on Ignite wifi pod (with 2 lan ports) slower than before, and slower than gateway speed
I switched to rogers about a year ago? give or take. I have the 1.5 gbps package so i get roughly 300-500 mbps on my phone and my pc which is normal. I got a wifi pod for my upstairs hallway as the connection is not as consistent up there, and for th...
Resolved! The 'u' in 100u
100u internet. Does the "u" stand for unlimited? **Labels Updated**
Warning - DO NOT delete rogers yahoo account from mac. You WILL NOT be able to re-add it; agents know nothing
Short version: Rogers agent told me to remove/delete my rogers yahoo account from my mac because we would re-add it immediately. I asked him TWICE if he was certain that was the correct course of action; he assured me that it was. When we couldn't re...
Can't Access Email Account
My wife is trying to log into her email account and when she enters her pass it says it's wrong, when she tries to update the password she gets a box pop up stating"We've enhanced your sign in security."How does she reset her pass now? *Added Label...
Upload problem with my intercom
My internet seems to be blocking notification messages that my intercom unit upload to a server when someone rings my door bell.This intercom is connected to the modem directly with a cable.What could be the reason? I'm trying to see if any applicati...
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