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Forum Posts

Ping spiking

I've looked everywhere online for a fix but all I get are years old forums which are no help. I am about to call a technician but too avoid paying an absurd amount, I was wondering if some smart people could possibly help.The ping spiking started 2 w...

UnrealGS by I've Been Here Awhile
  • 3359 Views
  • 15 replies
  • 0 likes

High outbound Packet loss when gaming

Hello, ive been having high outbound packetloss when playing video games. I've tried multiple things to try to help fix the issue, I tried to brige mode the XB6 Modem with my own router, with the issue not fixing, restarting modem and router, replaci...

nolanders by I Plan to Stick Around
  • 183 Views
  • 1 replies
  • 0 likes

Degraded Internet Service

I hate Rogers, Internet has not been working properly for years. Talked with Technical and still not fixed every time i call. Talked with Billing and they said to bad we will not credit you. Rogers is the worst company to deal with     ***Edited Labe...

christianss by I've Been Here Awhile
  • 193 Views
  • 1 replies
  • 0 likes

unstable ping latency

Hi, I'm experiencing unstable ping latency these days. I have tried to bridge my modem and use my our router. It seems no good.The following is the ping result to google.ca Reply from 142.251.41.35: bytes=32 time=12ms TTL=116Reply from 142.251.41.35:...

johnqhu by I've Been Here Awhile
  • 233 Views
  • 1 replies
  • 0 likes

Frequent local outages

There has been 4 'local outages' in the past one month. This has affected my job severely as I work from home. Every time the outage occurs, this what I do:- reboot modem- plug out and plug back in the LAN cables- call Rogers tech support- each time ...

Richmond Hill, ON Speedtest Server Slow

I was running a few speedtests and noticed I was only getting 400 Mbps down on gigabit hardwired, however other Speedtest servers are faster showing 650-800 Mbps. I have been able to recreate this several times over the last few weeksSpeedtest on Ric...

stepy2015 by I Plan to Stick Around
  • 393 Views
  • 2 replies
  • 0 likes

Looking to get new fibe infrastructure in a rural area

Hello,   I've recently moved to a farm property and no highspeed internet available. 800m away, my neighbour has Rogers fibe internet. I called Rogers several times and no luck. I'm looking to get to the infrastructure team to get internet connection...

mayooran by I've Been Around
  • 229 Views
  • 2 replies
  • 0 likes

Resolved! Activate Ignite Internet but keep Cable TV?

Possibly stupid question - can I get ignite internet and stay on the cable for TV (yes I know it's more expensive) or is it required to do both together?     **Labels Added**    

Laurie8 by I've Been Here Awhile
  • 318 Views
  • 3 replies
  • 0 likes

Ethernet jittering suddenly making online games impossible

This all started about a week ago, or at least that's when I noticed it since that's when had most recently played an online game after a few single player games. This has never happened before then and whenever I play something online my ping will s...

Ignite Internet Issues

I have been with Rogers with 10+ years, have their phone service, wifi/internet, and cable. We have always had some issues with the internet but most problems were eventually fixed by unplugging the modem. We recently switched to 4K/Ignite in the new...

jredd by I've Been Around
  • 2819 Views
  • 13 replies
  • 0 likes

Advanced Security - whitelist required site

Hi, We activated the Advanced security feature on our Internet service, and it occasionally blocks sites required for school projects.  I can see them in the blocked list and unblock them for 1 hour, but don't see anywhere where I can whitelist sites...

dgoveas1 by I've Been Around
  • 214 Views
  • 1 replies
  • 0 likes

Resolved! How to update my Hitron Firmware

Hi I have never updated my firmware ever where can I see if there is an update to download ?  Model Name: CODA-4582 Firmware Version 0.6.14.17   *** Edited Labels***

Bodycount by I've Been Here Awhile
  • 2056 Views
  • 5 replies
  • 0 likes

Ignite TV and Internet dropping connection constantly

This has been happening for about two months now and they have sent techs to my house four times already to fix the issue. They have replaced the modem, coax and I've replaced my ethernet cable and its still happening. Basically every few minutes my ...

Scott23 by I've Been Here Awhile
  • 1021 Views
  • 8 replies
  • 0 likes

Resolved! Ignite XB7 Modem - Connecting 2 Routers

Hi, Just recently converted over from the legacy Ignite offering where I had the Hitron CODA modem.  Everything worked fine, and I was able to connect 2 routers to this modem and run independent networks in my house. With the Ignite XB7 modem I canno...

techuser123 by I Plan to Stick Around
  • 643 Views
  • 4 replies
  • 0 likes

How do I get Rogers Yahoo calendar and contacts into Outlook 365?

I have had a Rogers Yahoo email/calendar/contacts account since the very beginning.  All of these apps download to my MacBook Pro with no problems and 2-way sync is almost seamless (sometimes, calendar entries on my iPhone don't upload to Rogers Yaho...

BruceW1 by I've Been Around
  • 475 Views
  • 2 replies
  • 0 likes

Move Email addresses to another Rogers account

I am relocating and Rogers is not available in the new area. I currently have 7 rogers email addresses (me, my spouse and kids) under my rogers online account. I know when I terminate my rogers service those accounts will be terminated (maybe after 9...

garyjfudge by I've Been Here Awhile
  • 1119 Views
  • 8 replies
  • 0 likes