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Rogers Xfinity app not working.

Hello support,I am getting this message every time I try to log into Rogers XFinity app “ sorry it does not go as planned” I logout and logged into multiple times, tried deleting the app and reinstalling i, tried different iPhones, and even iPad.. no...

newone001 by I've been here awhile
  • 700 Views
  • 2 replies
  • 0 likes

Wifi modem solid white light gone

Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...

Northwind by I've been here awhile
  • 1542 Views
  • 3 replies
  • 0 likes

Cancellation Fee

I had renewed my Roger Wifi for 2 year in Oct 2023. When I renewed, I was told by the agent that I only had to pay the cancellation charge if I switched from Roger to any other service, and if I am leaving Canada, then since the services will not be ...

Internet and TV Not Working

It's been over 4 weeks without internet and TV. Rogers did an 'upgrade' and nothing has worked since then. Get your act together!!!       ***Edited Labels***

kenner10 by I've been around
  • 351 Views
  • 1 replies
  • 0 likes

Home Internet without a Gateway got disconnected

Hello community,  I've recently moved my services back to Rogers. This time, they give me a big box called GATEWAY. Since I have my devices [3rd party] set up running for years without issue and I do not want to copy my dhcp table form my current rou...

omegagusto by I've been here awhile
  • 365 Views
  • 1 replies
  • 0 likes

Resolved! Thunderbird for Rogers Email?

Hello, does anyone know if Thunderbird can be used to receive and send @rogers.com email? If so, does anyone know how I would setup Thunderbird for my Rogers email? Thanks in advance for your suggestions.

chdiamo1 by I'm a reliable contributor
  • 2909 Views
  • 9 replies
  • 0 likes

split bands with different pass' with Pods?

can i split the bands and have 2 passwords to connect to 2 differently named networks. for a roommate to have their own network so to say     ***Edited Labels***

TimMinke by I've been here awhile
  • 386 Views
  • 1 replies
  • 0 likes

Service?????

I moved to a new home in August of this year and from day 1, there have been ongoing connectivity issues with my “high-speed” internet and Infinity TV. I have had countless service technicians, replacing outside lines, inside lines, new modem’s, new ...

BradFlood64 by I've been here awhile
  • 456 Views
  • 2 replies
  • 0 likes

Resolved! Recurring latency and packetloss (often 100%)

I am in Richmond HIll (L4C) and I recently switched from Fido to Rogers and since the switch there's been packet loss and latency issues. The latency and packetloss will sporadically occur the day; it's worse in the afternoon/night, but some mornings...

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PB99 by I plan to stick around
  • 2110 Views
  • 11 replies
  • 0 likes

Resolved! Enabling DMZ

Hello, This should be fairly straightforward, tell me what I'm doing wrong?Find my WANIP address using whatismyip.com (done)Open Ignite HomeConnect --> Connect --> View WiFi equipment --> advanced settings --> DMZ --> Select enable (done)Provide IP a...

dbutcher2 by I'm here a lot
  • 5933 Views
  • 8 replies
  • 0 likes

XB6 for 1.5 G service

I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem.  He said my computer, a new’ish, macBookPro would not support anything over 1GB.  So I still have the XB6. Should I not get the XB7 or even the XB8.  Why not get the ...

alsys by I've been here awhile
  • 487 Views
  • 3 replies
  • 0 likes

Resolved! Xfinity app for router configuration is a terrible idea

I just recently upgraded from the legacy Internet 300 plan to the newer Xfinity 1G plan which, in order to facilitate the increased upload/download speeds, came with new router hardware.   I want to say that whomever it was that decided a phone app s...

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Llethander by I've been here awhile
  • 3858 Views
  • 12 replies
  • 3 likes

Nokia fastmile connecting with xbox for gaming

I just set up my fastmile. Speed and everything seems fine, but when I connect my xbox it says NAT type: Moderate and UPnP not successful. Anyone know how to fix it ? I can't play online it just disconnects and speed is really slow. Thanks   **Labels...

gruevlock24 by I've been here awhile
  • 1228 Views
  • 3 replies
  • 0 likes

Resolved! Wi-Fi Home Network Not Visible

  For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the...

Rogers IPV6 service not working

Hi all, IPV6 seems not available for my internet, I can see IPV6 address on gateway, but when I try https://ipv6-test.com/, shows no ipv6 supported. I am currently not on bridge mode and not set up any fancy setting. Can anyone help me? I have tried ...

Interruptions

Experiencing interruptions Whitby Anderson and Rosland area   *Added Labels*

Glensy by I've been here awhile
  • 297 Views
  • 1 replies
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Resolved! Trouble With Port Forwarding and Rogers Support

I have been having constant issues with the rogers app and port forwarding in general ever since the feature was removed from the routers gateway. I used to just be able to enter the device IP, and the port and it would work perfectly. Until Rogers c...

Lucky17 by I've been here awhile
  • 1704 Views
  • 5 replies
  • 0 likes