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MoCA Rogers internet problems

bblythe
I've been here awhile

I recently got the Rogers ignite service was unable to connect to ethernet from basement to get modem upstairs.

Soo I purchased the Starlink 2.5 Moca adapter kit

StarLink MoCA 2.5 Ethernet Adapter, Full-Duplex Gigabit Ethernet, 2 Pack (MN2525) https://a.co/d/5f7WkU2

I am now running into issues where the Moca adapters or Modem drop connection after approx 5 to 6 hours of connectivity consistently.

I am not sure what to do or check next.

My setup is the Nokia Fibre ethernet land to Moca 2.5 adapter no splitter connected to another adapter upstairs Rogers ignite Gateway.

No splitters or filters in the way just direct Moca to Moca connection.

 

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2 REPLIES 2

Re: MoCA Rogers internet problems

RogersCorey
Moderator
Moderator

Greetings @bblythe!

 

We can't guarantee functionality if you install third party home networking equipment such as this.

 

If you absolutely require an Ethernet connection and don't want to use WiFi, I would suggest that we relocate the modem closer to where you need it, if possible. We can arrange to have a tech come out to relocate the modem.

 

If that's not possible, you may want to consider hiring a professional to fish Ethernet through your walls to have proper Ethernet jacks installed where you need them.

 

Regards,

RogersCorey

Re: MoCA Rogers internet problems

Datalink
Resident Expert
Resident Expert

@bblythe, ok,  now that I've reread your post, I see what the issue is, Nokia Ont, which is in the basement needs to be upstairs, or you need an ethernet run upstairs.  

 

The MoCA adapters are a problem at the moment as they're wide open to the internet when directly connected to the ONT via the ethernet port.  That's a security issue.  They're really designed to be exposed on the coax side with the security key enabled on both adapters and with a MoCA Point of Entry filter installed which prohibits MoCA data from entering the coax system from external sources and prevents MoCA data from leaving the house MoCA system.  The security key and MoCA POE filter protects the MoCA system and its data.

 

The adapter upstairs should be connected to the modems port #4, which is a dual WAN / LAN port.  With the ONT installed, it would connect to the modem via the modem's port #4.  That of course limits the modem ethernet output to 1 Gb/s as the three other ports are all 1 Gb/s ports.  

 

So, you need a way around this issue:

 

1.  Relocate the fibre point of entry to some point upstairs where it can easily connect to the modem.  I suspect that the installation techs take the easy way out these days and simply run the fibre cable into the basement.  Installing the ONT and modem in the basement solves the installation requirements for the tech, but, doesn't end up with a great installation for the customer who usually lives upstairs, with their ethernet and wifi devices. On the other hand, you might not want the tech to drill thru the walls upstairs to install the ONT.  Rogers techs will not fish cables thru the house, so, you need to hire someone if you wanted to do this.  So, you would have to make a decision on moving the fibre point of entry and determine if Rogers is willing to do this without any additional cost.  @RogersCorey could probably address this question.

 

2.  Have you checked behind the upstairs wallplates and in the basement structured wiring cabinet for ethernet cables which might be present but not used?  If so, then it would be a matter of installing ethernet keystones and possibly RJ-45 jacks downstairs.  That would be your choice. 

 

3.  Do you have telephone ports throughout the home that your not using as you're not using any type of Home Telephone system thru Rogers or anyone else.  If so, its possible that the telephone cabling is Cat-5e cabling which can be used for telephones or ethernet.  If that cable is present, usually it has a blue cable jacket, you can reuse that cable by switching the end connectors, and end up with ethernet service throughout the home.  That might solve the issue where the ONT is downstairs and the modem is upstairs.  

 

4.  Is the basement finished, at least, in the area where the ONT is located?  If not, it might be possible to fish an ethernet cable to an upstairs wall.  That would allow you to run the ONT in the basement with the modem located on the main floor.  Thinking back to the last paragraph, if you decided to do this, running a pair of ethernet cables would allow an ethernet path upstairs from the ONT to the modem and then a path back down to the basement to connect to the other ethernet cables via an unmanaged switch.  That would require repurposing the telephone cabling to an ethernet cable system by swapping the end connectors. 

 

Note that with the Nokia ONT installed, you could remove the modem and install a router instead, giving you access to data rates above 1 Gb/s to the end devices, depending on what router is installed.  You would need to keep the modem on hand to swap back in place for troubleshooting purposes with Tech Support.  The only configuration supported by Rogers is with the ONT connected to the modem, which, at the present time limits the ethernet throughput to 1 Gb/s thru the modems port #s 1 to 3.  

 

Ok, thats some food for thought for now  I'd be looking behind the wallplates and downstairs for any Cat-5e ethernet cabling that might not be in use.  I'd also consider reusing the telephone cabling if that's possible.  The cable specification is printed on the cable jacket.  So, somewhere in the data on the side of the cable, you should see Cat-5 or Cat-5e printed as the cable type.  The cable is usually blue in colour, but, that's not a guarantee.  You might see Cat 3 which only has two wire pairs instead of 4.  That cable is brown in colour.  

 

Alright, have a look around and let us know what you find.  You absolutely need to do something about the current configuration as its a security hazard.  The Cable Modem Termination System (CMTS) will assign a public IP address to the first connected device after the ONT, but, in the case of a MoCA adapter, these usually have their own IP address when they arrive, unless you logged into the adapters and set them to use DHCP.  So, if that's not the case, I'm not sure what will happen, the CMTS will either assign an IP address to the adapter, and probably fail, or it will somehow assign an address to the modem.  Not sure how it will work out.  What you need to know is that Rogers IP addresses are constantly probed by miscreants across the internet, looking for any vulnerabilities.  In your case, the adapters are wide open to probing and any attacks that someone decides to carry out.  So, this really needs to be addressed sooner rather than later.  Your immediate choice would be to disconnect the adapters from the ONT, move the modem downstairs and connect it to the ONT.  Then use the cable system to run an internal MoCA network over the house coax cabling.  That probably won't do you any good in terms of wifi performance upstairs, but, it does solve the security issue.  You could run a wifi access point upstairs thru the MoCA network as a temporary measure, but, you would have to buy a router (not expensive) to do that. 

 

Edit:  To run a wifi access point upstairs you could get a wifi pod from Rogers, which is designed to integrate with the modem.  Only drawback to that is that you completely lose the ability to change the wifi channels, if you're not there already.  That would allow you to move the modem downstairs, for now, connected directly to the ONT thru the modems port #4 (lower right hand corner), and run a pod upstairs for wifi, connecting thru an internal MoCA network.  Do you have a single ethernet port Starlink adapter set or the dual port set?  If you only have single port adapters, I believe that the Comcast wifi pods have an ethernet port on the bottom of the casing, but, don't quote me on that one.  If it does, you can connect an ethernet switch to the pod ethernet port and run multiple ethernet devices off of the switch.    

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