We are done

[Ktkel]

Internet service sketchy at best reached out suggested a new modem.  No change.  Fast forward a few months we called again as now tv stalling as well. A tech was booked and said issue at pole not house and someone would be there same day (Friday) or by Monday.  Now internet service worse than ever, out more than ten times per hour.  No one arrived on Monday called, opening new ticket.  Why? Where is the old ticket?  Now Friday before anyone can come.  Escalated call to supervisor.  Call back changed nothing.  We work remotely and losing money days upon days with no connection!  Zero support 

***Edited Labels***

[RogersZia]

Good evening @Ktkel,

Welcome to the Community!

I can see how challenging the experience has been for you so far, we'd love to turn it around for you. We would have to review the tickets and technician notes on your account to best assist you. 

Please send us a private message @CommunityHelps so we can access your account and get the service up and running.

RogersZia