High WIFI Latency

[mascf1]

The downstream latency on all my wifi connected devices is over 300ms, Ethernet connection to the modem is 8ms.  Signal strength and distance aren’t the issue, I can sit beside the modem with my iPad and iPhone and the wifi latency is still over 300ms.  Does this mean it’s time to replace the modem?

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[RogersCorey]

Greetings @mascf1!

I wouldn't jump straight to assuming the modem has become defective in this case. It could be due to external wireless interference in and around the home. 

At the very least, we know it's not an issue with the overall service since your Ethernet connection is fine.

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here. 

Regards,

RogersCorey

[mascf1 · Accepted solution]

In this case it was the modem's fault.  A Rogers tech replaced the modem and the WIFI latency is now down to 38ms.

[RogersCorey]

Glad to hear a simple modem swap was the solution, in the end. 🙂

If you should encounter latency issues again, please let us know.

Regards,

RogersCorey