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We are done

Internet service sketchy at best reached out suggested a new modem.  No change.  Fast forward a few months we called again as now tv stalling as well. A tech was booked and said issue at pole not house and someone would be there same day (Friday) or ...

Ktkel by I've been around
  • 214 Views
  • 1 replies
  • 1 likes

WIFI - down several weeks

WIFI - down several weeks increasing to NO ignite for 48 + hours {chrome 119.0.6045.161, Win 11 }   Use laptops & watch TV via ignite. Around mid-day 12/9/23 ignite failed & shows the ignite screen w / the usual dots waiting for entertainment - I sup...

YtanyaY by I'm a senior contributor
  • 203 Views
  • 1 replies
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Correct credentials needed

I am unable to gain access to my @ rogers.com email address. I have had this account for over 20 years.  In attempt to access my email on my phone I am being prompted to "enter credentials" and when I do it brings me to the Yahoo sign in page, I veri...

oreo29 by I've been here awhile
  • 1090 Views
  • 4 replies
  • 0 likes

HELP: Rogers Email powered by Yahoo!

We have recently cancelled Internet service, which I understand means our Rogers email account will be shutdown any day now too. Unfortunately, it seems that there's no way to extract data to my knowledge - I have read a plethora of posts from 2023 t...

ahall2023 by I'm here a lot
  • 1496 Views
  • 11 replies
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Wifi outages since Nov 20 in London Ont

For over 3 weeks now our wifi goes off and on all day. I out in a complaint and yesterday I received a message from Roger’s’s it was completely fixed and today it’s back doing the same. Is anyone else experiencing this?   *** Edited Labels ***

Spucy by I've been around
  • 285 Views
  • 1 replies
  • 0 likes

Resolved! No Internet for 3 Days

I got my ignite internet services installed on Saturday (Dec 9) and now it’s Monday (Dec 11) and still there’s no internet connection at our house. It’s been 3 days of nightmare and horrific service from Roger’s. The technician disconnected our previ...

Maunil95 by I've been here awhile
  • 362 Views
  • 1 replies
  • 0 likes

No Internet Service for Two Weeks

As it stands now, I don’t have internet at my new home after booking someone to come 2 weeks ago. The person who came couldn’t disconnect the fibre for bell to install rogers internet. Now we’re expected to wait another 1-2 weeks for the right techni...

Sm1414 by I've been here awhile
  • 327 Views
  • 3 replies
  • 0 likes

Resolved! Temporary line issue

I have ignite internet installed yesterday and this turn out a huge headache. The orignal line is not working (was working last year) and the tech ran a temorary line from the greenbox infront of my neighbour's house, up to trees, cross his driveway ...

Resolved! Email problems

Today my desktop Outlook 365 is not working for Rogers email   And now my cellphone email client is not working either.   Keeps asking for new password.   Rogers Member Centre not working - keeps telling me something is wrong on their end and to try ...

ATP13 by I plan to stick around
  • 13268 Views
  • 40 replies
  • 2 likes

Resolved! Recover or Restart a Deleted Email Account

I recently deleted an email sub account as i hadnt been using it much. I used it for signing up for things at retail stores and other non-essential online sign ups, none of which i care about but i just realized that there is one service that uses th...

Resolved! Email Question

When composing an email, a person's email address has stopped filling in in the to: line. How do I get it to restart this?       ***Edited Labels***

Cahier by I've been here awhile
  • 731 Views
  • 3 replies
  • 0 likes

Can't Access Email

I've tried signing into my rogers yahoo email and cannot get access, via mobile and desktop. I run into the "Sorry, the username or password you entered don't match our records. Please try again."   When I go to reset my password, it doesn't even rec...

Scott2080 by I've been here awhile
  • 4286 Views
  • 8 replies
  • 1 likes

Rogers DNS Hijacking

I recently switched over to Rogers from Bell, and I am so far very frustrated by what Rogers is doing with this service.  First up, I found out that I can't disable the DHCP server on the Rogers modem, which.... really?  Why do that?  I've always ran...

nlfog by I've been here awhile
  • 2336 Views
  • 9 replies
  • 1 likes

Reboot modem, DNS issues again?

Hello: On my PC it took me an hour of troubleshooting to find out why my desktop URL links are all blank pages and none work.  This, that, the other thing didn't work then I unplugged my modem power then rebooted the PC and everything was restored. I...

Grakky by I've been here awhile
  • 191 Views
  • 1 replies
  • 0 likes

MoCA Rogers internet problems

I recently got the Rogers ignite service was unable to connect to ethernet from basement to get modem upstairs.Soo I purchased the Starlink 2.5 Moca adapter kitStarLink MoCA 2.5 Ethernet Adapter, Full-Duplex Gigabit Ethernet, 2 Pack (MN2525) https://...

bblythe by I've been here awhile
  • 402 Views
  • 2 replies
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Bulk services activation and Internet Modem Install

Bulk services activation and Modem Install Very disappointed (is not the actual term for what I am going through right now),  There is minimal responsibility or ownership from Rogers in terms of assisting or solutioning. From a consumers POV this  ...

nn21 by I've been here awhile
  • 625 Views
  • 3 replies
  • 0 likes

Wifi keeps reseting and going back into easy connect mode

It resets the light goes orange then connects back to a solid white light at some time. Then it's back into easy connect mode where I have to set up the wife name and password. I need both a 5g and 2.4 connection for my devices so I set those back to...

Plex Media Server (PC to PS5) with Gateway 3.0

Hey everyone,Just signed up with Rogers Internet yestrday, everything works perfectly right out of the box BUT, the moment I tried to use my media server with Plex on my PS5, they won't communicate.I've used Plex for nearly a year now with the same s...

Cybrex by I've been around
  • 645 Views
  • 1 replies
  • 0 likes

Upgrading modem

I have upgraded to 1.5gb. I have Gen 1 modem. How can I upgrade to latest Generation

evadh by I've been here awhile
  • 306 Views
  • 1 replies
  • 0 likes