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Forum Posts

Upload speeds are drastically slower than what I am paying for

I'm located in Ontario, Ottawa. I've been experiencing an issue that has been ongoing since nearly a month ago where my upload speeds are atrociously slow. I pay for 500 download and 30 upload and I am getting 5-10 upload sometimes even 3, the downlo...

Telfer11 by I'm here a lot
  • 1897 Views
  • 4 replies
  • 0 likes

Having trouble turning band steering on.

hello, I would like to turn Bandsteering on for the Ignite WiFi Gateway modem but I failed.I've tried two ways, the first was accessing gateway 10.0.0.1 but this was my first time to login, default password was not correct(tried resetting the modem, ...

Static IP address settings on XB8?

Hi, I'm new with Rogers using 1.5 Gigabit internet and currently have Technicolor CGM4981COM (XB8) modem router. How do I set a static IP address for one of the family computers at home? We would like each members of the family able to connect to tha...

btrthnvr by I'm here a lot
  • 631 Views
  • 2 replies
  • 0 likes

Periods of high ping

Hi, I'm having an issue with Rogers Ignite. My speeds are fine, and general browsing and downloads are great. I'm hooked up with ethernet and I get the promised download speeds. The main issue is online gaming. Some days/ weeks the pings are amazingl...

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rafehchau by I've been here awhile
  • 1126 Views
  • 12 replies
  • 3 likes

Cannot send a message

I use Thunderbird as my email client with Rogers/Yahoo.  This combination has worked perfectly for many years. My email system has been working perfectly (sending and receiving messages) until an hour ago when I attempted to send a message. The "send...

i75Dave by I plan to stick around
  • 678 Views
  • 7 replies
  • 1 likes

Excessive Jitter when gaming; highly time of day dependent

First time posting here, but I'm hoping for some help moving forward with this problem:   On weekdays, starting around 9am, I start to see latency instability in any server I'm connected to.  With online gaming, this manifests as rubber-banding/warpi...

butcho by I've been here awhile
  • 390 Views
  • 3 replies
  • 0 likes

Internet. Speeds

Why is our internet speed always around 100 or less when we are paying for 500 . . . And why does my iPad say the connection has poor security. . . And why does  our  router keep dropping our connection?  Do we need a new router or is it something el...

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Kmc2 by I've been here awhile
  • 499 Views
  • 3 replies
  • 0 likes

High Latency + TV Micro Blocking

Long time Roger's customer since the 1980's with ongoing issues that has been ongoing for years intermittently...Background:Just north of Markham in Stouffville.On the 1gig "Legacy" plan.Ethernet connected gaming on ps network and multiple wifi devic...

FedUp5000 by I plan to stick around
  • 1730 Views
  • 24 replies
  • 1 likes

Provisioning issue and no internet for 200 hours and counting.

It has been over a week since I first informed rogers of the issue. They told me it was a provisioning error, and then it would be fixed and no less than 24 hours I called back two days later is nothing had changed and they said they would be no more...

LiamN by I've been here awhile
  • 2854 Views
  • 22 replies
  • 0 likes

Rogers outdoor pedestal

I am building a new laneway at a property we have just purchased and the pedestal is in the way of the laneway. Who do I contact to get it moved and who has to cover the cost to move the equipment?

Bradc86 by I've been here awhile
  • 313 Views
  • 3 replies
  • 0 likes

Network outage

Rogers internet was down last night, do we get credit for the time your network was down? We shouldn't have to pay for the time your service isn't available.

LLS23 by I've been here awhile
  • 391 Views
  • 2 replies
  • 0 likes

IPv6 Prefix on Fiber

Is there a way to get a larger prefix than /64 on IPv6 over fiber? I'm trying to figure out if it's something on my end or if it is even supported?   There are many posts all over where other people make reference to using a /56 prefix without issue....

David92 by I plan to stick around
  • 4689 Views
  • 38 replies
  • 0 likes

New Modem Not Working for 5 Days

I was offered an upgrade to the Fibre Connect package and after one appointment was inexplicable cancelled without my knowledge (waited at home for 2 hours), the tech arrived on Sunday to install.  He left and told me it would be working in 30 minute...

Janiskp by I've been here awhile
  • 917 Views
  • 10 replies
  • 0 likes

I have a question about gateway modem.

Hi~ I'm using ignite streaming + home internet 1.5G bundle service since on June. I received the modem gen2 when be installed by technician. But I found out a while ago. What The 3rd generation modem has already(in January) been released and I should...

Resolved! IPv6 Settings for ASUS RT-AX58U

Hello all. I have changed the CGM4331COM to Bridge Mode and have set my ASUS RT-AX58U to router mode.  All seems well. Would someone please be able to help me with the IPv6 settings?  I'm not sure if my connection type should be NATIVE or PASSTHROUGH...

JunkJunk by I've been here awhile
  • 679 Views
  • 2 replies
  • 0 likes

Ignite internet service constantly drops connection

Rogers technicians could not fix speed and connection technical concerns. Charged my family SEVERAL HUNDRED $ fee for dropping internet service. Be very careful, and seriously consider other internet providers. Rogers unfortunately does not prioritiz...

mj36 by I plan to stick around
  • 288 Views
  • 1 replies
  • 0 likes

Consistently High ping while gaming

Hi, I'm having an issue with Rogers Ignite. My speeds are fine, and general browsing and downloads are great. I'm hooked up with Ethernet and I get the promised download speeds. The main issue is online gaming. At the beginning I had 20ms in league o...

ASDDAGGaas by I've been here awhile
  • 1067 Views
  • 7 replies
  • 0 likes