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Forum Posts

Intermittent WiFi Issues - Incorrect Passphrase Error

My home internet logs my phone out of the wifi and when I try to log back in, it says ‘incorrect password’ even though it’s obviously the right password. Even if I try to share the wifi from another phone that’s logged on to the wifi, it still says ‘...

AG9 by I've been around
  • 3831 Views
  • 5 replies
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Modem Settings

I recently changed from Rogers digital to Ignite 500. I had a TPLink mesh system and thought I could get rid of it with the new modem. However, the new modem settings cannot be changed inside. As below   Disable Band Steering or Smart SteeringBoth 2....

Ianfsteele by I've been here awhile
  • 1191 Views
  • 7 replies
  • 0 likes

Connecting 3rd party wifi extenders

Anyone have any suggestions or instructions on how to connect 3rd party wifi range extenders to boost my wifi signal? I have a D-Link extender and XB Modem from Rogers. I was connecting fine through XB7 but not sure why it's not working with the XB8....

nagasur by I plan to stick around
  • 310 Views
  • 0 replies
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Resolved! Service Interruption

Since Roger’s replacement of my Modem my entire network has been disconnected. Many many calls to Tech have resulted in no resolution after 6 days. Can someone provide me with the number of the Ombudsman and/or the number for the President’s Office  ...

Richmond by I've been around
  • 518 Views
  • 1 replies
  • 0 likes

Can’t Detect WiFi Network on a Dell Laptop

NEED SUPPORT FOR DETECTION WI-FI NETWORK.  I can scan for many available Wi-Fi connections nearby, but not that at my house. Vice versa, my network appears on all other devices and works properly. Some details about my laptop: Dell Vostro purchased i...

PHAM8899 by I've been around
  • 3068 Views
  • 11 replies
  • 0 likes

Wifi Satisfaction Guarantee

Hello,I would like to better understand the “WiFi Satisfaction Guarantee” I keep hearing about. I was a 25 year customer prior to the merger and was always MOSTLY satisfied with overall service (TV, Phone, Internet) - I say mostly because we have had...

Resolved! Configure DNS on Ignite Router

I use DnsForFamily to limit exposure to inappropriate websites. For this to automatically work on every device in my network, I need to configure the DNS settings on the router, for IPv4 and IPv6. Is this possible with the Ignite router/modem? I don'...

Bismillah by I've been around
  • 1297 Views
  • 2 replies
  • 0 likes

Rogers homepage and login issues

Anybody having issues with their Rogers homepage not loading and then not being able to login to see emails? I've reset my modem, cleared cookies and cache, nothing works. Still getting the error of username/password not found.   **Labels Added**    

Rogers Holding Us Hostage

Nothing has worked since install on Feb 3.Internet, TV, Home Phone.Switched to Bell but they can’t install because Rogers holds the home phone number and they need a bypass authorization to port it over.Called Rogers and was transferred twice. Waited...

Renell by I plan to stick around
  • 260 Views
  • 1 replies
  • 0 likes

Provisioning issue day 8!!!

We are on day 8 with no internet or TV. Rogers, is a $34 billion company & can't figure it out! I have spent over 7hrs on the phone, 2 Technicians in house and Roger support just keeps saying "24hrs". I am beyond fed up with this money hungry company...

No Internet for 5 Days

Day 5 of no internet. Signed up for an upgrade. Ready to cancel altogether. No indication of when we will be reconnected. Salt on the wound to receive big bill for services while disconnected.Wish we had known upfront this would take a while. I will ...

laura_ by I plan to stick around
  • 840 Views
  • 6 replies
  • 1 likes

Resolved! Business Internet Early Cancellation Fee

This might be a long one so please bare with me. I will be out of town (Toronto) for a while so I called rogers to cancel my home internet and they told me I have to pay 42/month for the remaining 14 months which is 588. I did not know I had a contra...

Peter1124 by I've been here awhile
  • 13681 Views
  • 12 replies
  • 0 likes

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 771 Views
  • 3 replies
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No internet since modem installation

I have got Roger fibre on 4th March 2023 and today it's 9th March and, still no internet. Tech and customer support seems to be of no help. Could someone capable look into this and get this fixed ASAP? already tried checking with Bell but sadly no in...

gb_prasad by I've been around
  • 789 Views
  • 5 replies
  • 1 likes

Problem with XB7 LED Indicator lights?

I have an XB7 and for the last couple of days the white LED indicator light at the top is not on. The modem however appears to be working OK - I have what seems to be full internet connections, my UL and DL speeds are as expected, and I can't see any...

DrMike by I'm a trusted contributor
  • 592 Views
  • 3 replies
  • 0 likes

Just got a Rogers’ door hanger? Now what?

Just got a Roger’s door hanger in Nepean (Ottawa), Ontario with a “work begins soon on the Roger’s fibre powered network.” I’m in a townhouse Condo with no municipal grass for Roger’s to run lines through. Does this mean Roger’s is running FTTH throu...

KingofRome by I plan to stick around
  • 1498 Views
  • 11 replies
  • 0 likes

Ignite modem rebooting itself

Hey Roger's,My modem keeps rebooting itself daily between 3am and 4:30am. I work overnights and thus us when I come home for lunch. The rest of the day it is totally fine.Is there something going on the back end or should I just go swap out the modem...

jcbabino by I've been here awhile
  • 9878 Views
  • 11 replies
  • 0 likes