Hello, Yesterday, the internet was down for almost three hours in Ottawa, South—from 1 PM to 4:30 PM. What happened? Bel and Virgin subscribers were up. What happened to Rogers? There have been brief outages in the past, but not the one I experienced...
I migrated to Ignite this weekend.Now my email doesn't work and my home phone voicemail box won't work. I've been trying to fix this for hours as it is very important that I get email back. I've gone through 3 different chat specialists and got cut o...
Since Rogers has been experiencing network issue the past couple days I have been unable to load Google.com or load videos on YouTube on any of my devices at home while connected to the Rogers network. When using mobile data (not with Rogers, with...
I'm having extremely sporadic connection problems in Guelph. There's also very bad packet loss on top of this from some Rogers server which I think is a different issue. That packet loss is from 209.148.235.0/24, I believe this mostly happens during ...
I’ve had no internet for most of the day. Rogers said there’s an outage in the area as a cable was cut, but there’s no mention of it on their site or online, as far as I can tell. So what’s actually going on? How long does it take for rogers to ident...
Hi I have been using the Rogers Yahoo email account for years without issues. But past 2 weeks something very odd is happening. I get logged out of my email account on all the clients that had been logged in. I only ever log into this email in 2 pl...
In the past 8 months, we have had 8 visits from techs, including two level 2/senior techs to fix our insane upload latency issues during peak hours. They have tried things from replacing wires in our box, replacing modems, and adding an adapter for c...
We have had several technicians to our house multiple times to determine and try to resolve the shoddy, inconsistent wifi signals. Often times, when the technicians arrive they check the wifi with their own devices and lo and behold, the speeds are r...
I am really disappointed that my internet keeps buffering on my unit myself and senior dad watch programs on, I have the basic tv channels I think there is only 5-8 channels available with the internet with my contract is all I can afford so my tv un...
Internet casually decides to die every 2-3 months. Had techs come over like a congo line. Its out again and can't get a tech to show up. Wrote to head office (The President LOL). Just send another tech and I'll see you in 3 months. Internets been...
Here we go. Rogers customer thirty-five years. Seen it all. Initials when Ignite system installed (a three bedroom house with basement, 1800 square feet) I was told all I needed was modem. Turns out I needed three pods after multiple visits by differ...
Hi, I recently installed a pod to boost the signal from my modem to the living room where I have my TV. Initially I got 3 bars TV box strength, then it settled to 2 & now it's back to 1. When I conduct the signal strength test (in the living room) ...
Please I need somebody to help me, I receive call from Roger but they don’t answer. I want to solve my issue. ***Added Labels***
Hi there. Any idea if this chart is okay, or should I ask for a tech? I sometimes get high latency spikes for a second randomly at times which effects gaming (on wired connection). Thanks. Channel IDLock StatusFrequencySNRPower LevelModulation Do...
I know that this has been asked before, but I still do not see a clear answer since every discussion seems to immediately veer into techspeak and an alphabet soup of acronyms. So I seek a simple direct answer. I have the bundle. I want to add a thi...
i need some help have been geting vary slow speed 2.5mbps i have tried everything to fix it and its still the same here is my downstream Upstream Channel Bonding ValueChannel ID 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 18 MHz 23 MH...
Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi s...
Anyone else having internet down last few hours? I see downdetector report spiked around the time I lost connection a few hours ago. Bit we are not back up and I have checked everything.... ***Edited Labels***
6 person household, when the modem sees a lot of traffic (especially when a lot of upstream) we see packet loss and just general terribleness. I suspected signal levels, so checked them out; seem bad to me? IndexLock StatusFrequencySNRPower Level...
What is going on with WiFi 6 and my XB7 Gateway with Ignite Internet Gigabit-Unltd plan (1GB/200MB)? The download/upload speedtest on my Win 11 laptop, about 5' from the Gateway, was fairly consistent at 707/172, but starting about a month ago the ...