Frustrated in Kitchener

[Stvo0601]

Have been on service for about two years with no major issues. Renewed in September.

Almost immediately, started having connection issues. Needing to reboot modem nightly. But that usually fixed things - albeit - SUPER ANNOYING.

Finally, last night - reboot doesn’t work. Internet connection is on the fritz. One minute I’m connected with good speed test. Run it again, low speed results. Run it again, no connection. I’ve run several speed tests since 6pm last night (15 hours ago) - and I get a random result each time. What’s going on?

***ADDED LABELS***

[Stvo0601]

And right on cue, internet is down again. Silly me getting my hopes up after it was working for half the day.

[Stvo0601]

Issue still persists today with internet cutting in & out. Starting to impact my work from home. If this continues, I cannot stay on this service.

[RogersCorey]

Good morning @Stvo0601,

I know that intermittent connectivity can be frustrating but we're here to help.

When you renewed, did you get a new modem? I'm curious if anything physically changed in your setup or if it was just a simple plan change that predated these issues.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Stvo0601]

Exact same modem. Changed from 500M to 2G speed. Assured it was fine.

[RogersCorey]

Thank you for confirming.

Unless you already have our best modem, jumping from 500Mbps to 2Gbps may require a modem upgrade in order to benefit from the increased speeds on this package.

Please PM us as instructed above for further assistance.

Regards,

RogersCorey