I just upgraded to the pro level internet with 2 gig speeds. Not sure it will make any difference for me as the best I can ever get here is around 500 mb/s. I still have the gen 2 modem. I am having daily issues with internet dropouts, and I wonde...
I was working with my Net Gear vendor trouble shooting our connection to the Rogers cable Modem. We upgrade to 1.5GB this year and since then we have added additional devices. However we are seeing great connection speed from the cable modem to the...
I tried wireless, wired, laptop, mobile phone - I see 1GB nowhere!! The maximum down I saw was 245mbps on my laptop(wireless). Connecting the same laptop using the Blue wired connection, brought down the speed to 195mbps. Upload speed remained 32mb...
Extremely low upload speeds of < 1Mbps on XB8 with 1.5GB plan.Normally around 53 Mbps. Rebooted modem twice but same results. Anyone experienced same issue?. This just started a few days ago. See attached results from various Rogers Server locations...
Two days ago I had a tech come in and replace my XB7 modem with a XB8 modem due to intermittent signal instability. Now I have zero connectivity and speed tests come back 0.00. I've had an additional tech here today to see what he could do and was on...
For the longest time I’ve had 500mbs internet with the black wifi modem pictured here (XB6) I had it in bridge mode connected with my own wifi router and extender. It ran perfectly with no issues. I would almost always be over 500mbs download and ...
I'm having horrible intermitting lag/latency issues often in the afternoon and evenings. I just recently switched over from Fido to Rogers (as Fido was discontinuing their internet services).Here's a recent tracert from tonight: Tracing route to www....
Trip or choke hazard?. How can this network upgrade be left like this. Minimum wage contractors. ***Added Labels**
I need a new power cable for my gateway
Is there another way to reset a Rogers secondary account password if the security questions are not being accepted? The last known password is not working and the answers to security questions are not accepted, just keep getting this message: "Securi...
Just had my modem switched to try to help overcome a drop-out issue. Was only able to get 600-700 mbps on the old modem, but now getting 1300mbps on devices that support wifi6e. Also system logs and wifi spectrum analyzer are working again on the m...
I recently arrived home from vacation to find my internet/tv down. I quickly rebooted my ignite gateway and everything worked...for about 15 mins... rebooted again...worked for 15 mins and so on. Rogers replaced the gateway with an XB8. This seems to...
It's been 5 days since the Rogers crew came out and finished connecting fiber directly to my home. I spoke with the technicians and saw them do optical light level testing. Confirmed everything was ready. But when I contact sales to change my plan,...
How do I log in to the Ignite WiFiTM Gateway (Gen 2 I tried the 192...... On the browser but nothing happens what am I doing wrong? *** Edited Labels ***
I updated my Rogers Ignite cable box and my Rogers WIFI yesterday and as of midnight today I can no longer access my Rogers email account. When someone tries to send me an email they get a message that the message could not be delivered because the m...
Forced to switch to Rogers. Ignite 500 plan. I have a desktop PC (Windows 10) and a faithful Laptop (Windows 7). When connected by a short, brand new, CAT6A Ethernet cable (and the red port of the XB8 Ignite gateway), I get nowhere near the 500Mbps s...
Since Thursday August 22 around 10pm our internet has dropped almost every 3-4 hrs sometimes twice an hour. I contacted customer service and they helped for a bit. Then they said OH! there is outages in your area and we will email when it comes back ...
On July 4 I got an email about how Rogers is upgrading me to 300 mpbs internet at no cost. Great! BUT for the last few weeks my speed rarely goes above 100 and this week I keep getting dropouts during Teams calls and speedtest shows less than 30 mpb...
The internet cabled/wireless going on and off every 5 mins. even with a solid white light on its modem. It is so frustrating and annoying specially when you are a gamer cuz you have to log in your account everytime it was log off by itself. Raised is...
I recently bought a MoCa 2.5 adapter for my XB8 network (which should have MoCa compatibility) yet when I connect the MoCa adapter to my coax cable upstairs I do not get a signal going towards my pc This is how I have it set up but i think I either ...
