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Forum Posts

Resolved! Port Forwarding

I am perplexed by the complexity of configuring port forwarding on TG4482A. What used to be a simple task of entering the IP address of the destination device and port range now requires an Ignite app and selecting the device from the dropdown list. ...

Arekitect by I plan to stick around
  • 19403 Views
  • 33 replies
  • 5 likes

High ping when gaming online

Frustrated. Playing an online FPS ping is 38 then 48 then 327. If only Rogers wasn't my only option........   *** Edited Labels ***

chemical1 by I plan to stick around
  • 369 Views
  • 1 replies
  • 0 likes

Cannot access Discord on home wifi computer

I cannot access discord.com when on one of my computers connected to Rogers Ignite home internet wifi. When I visit discord.com on this computer when connected to another wifi network, there is no issue. When I visit discord.com on another computer w...

lman13 by I'm here a lot
  • 724 Views
  • 1 replies
  • 0 likes

Unbearably poor reliability

I've had this service for three months. Every month there has been an outage. So far for 2024 the uptime has been 72.7%. Typically uptime is measured in the number of 9s - e.g. 99%, 99.9%, 99.99%, and so on. That is to say, 2x9s (99%) uptime is consi...

Node Congestion

Rogers has identified node congestion in my neighbourhood and has done nothing about it for a year   I've been dealing with an issue for almost a year now at home with high latency, packet loss and sometimes absolutely no internet.   I initially call...

flash67 by I'm here a lot
  • 17841 Views
  • 38 replies
  • 0 likes

Bulk services activation and Internet Modem Install

Bulk services activation and Modem Install Very disappointed (is not the actual term for what I am going through right now),  There is minimal responsibility or ownership from Rogers in terms of assisting or solutioning. From a consumers POV this  ...

nn21 by I've been here awhile
  • 5410 Views
  • 5 replies
  • 1 likes

Resolved! Port Forwarding Issues

I have been having an issue with port forwarding for some time now. I am trying to host a minecraft server for me and some friends and have opened port 25565 as this is the default port for minecraft and minecraft servers. I was able to connect my de...

DForto by I've been around
  • 1232 Views
  • 4 replies
  • 2 likes

Resolved! XB8 Intermittent Disconnects

We just had a windstorm in Vancouver and right after we started to see the modem every hour or two drop the Internet connection speed to below 1Mbps and when it restarts the speed returns to normal until it dies again.   Is this CM Error Codewords ta...

Intermittent disconnects & high latency

Went 6 months without even rebooting the cable modem until last week. Started with losing internet for a minute and came back by itself. Next day, happened twice. Rebooted modem. 3rd day happened at least 3x at which point I called support.After the ...

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pganza by I've been here awhile
  • 462 Views
  • 2 replies
  • 0 likes

Over charged me about $1100

I am absolutely furious and beyond frustrated with Rogers Canada! I cannot believe the sheer level of incompetence and disrespect I’ve been subjected to by this company. First off, I was overcharged for WiFi services at my previous home — a place I w...

Maziar by I've been here awhile
  • 361 Views
  • 2 replies
  • 0 likes

BLocking a device wired/wifi

I have been a long time customers with Rogers. My kids are growing up and they have made new friends like Youtube, Tiptok who are more buddy than I do. Some questions which I need to get answers ASAP.  a.) How to block a device from connecting intern...

Tigerwool by I've been around
  • 490 Views
  • 1 replies
  • 0 likes

Resolved! Ignite WiFi Gateway (Gen 3) Modem and VPN

I had a 7-year old modem. getting 20MB/s on downloads using Nord VPN   Upgraded to the new modem and new Ultimate 1GB package.  Download speeds of 20 KiB Run speedtest.net and with VPN on it tells me 878MB/s Reset the modem to factory. Reconfigured e...

Seeker24 by I've been around
  • 643 Views
  • 1 replies
  • 0 likes

Ignite upgrade - The first six months

I made the leap on May 3rd this year (2024) so I thought would show off the first six months performance up until October 25th. As I work from home so I speed test every morning to six sites using PC embedded SpeedTest and three sites with the browse...

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FredGarvin by I plan to stick around
  • 337 Views
  • 1 replies
  • 0 likes

Cannot open my 5 @rogers email accounts on Rogers-Yahoo

Thunderbird is no longer working for me so I've had to start using the Rogers-Yahoo email app. But I can only sign into one of my 5 accounts at a time. When I attempt to add an account and click "Next," I get an error message "Something went wrong on...

i75Dave by I plan to stick around
  • 780 Views
  • 3 replies
  • 0 likes

Unbearable Latency and Connection Issues

Constant internet outagesConstant lag spikesGaming is not even viable due to EXTREME latency spikesStreaming is unbearable due to  EXTREME latency spikesWorking from home is an absolute mess! Reporting this to the BBB and CCTS (CRTC) as the service h...

Wifi Mesh

Hey, We have Ignite Internet and bought an Eero extender before realizing you need an eero router for it. Would the TP-Link AC1900 Wifi extender work?  https://www.amazon.ca/TP-Link-AC1900-Range-Extender-RE550/dp/B08TLT65WM/ref=asc_df_B08TLT65WM/?tag...

Ups and Downs

Just looking to see if anyone has experienced anything similar: About 4 months ago noticed that a couple of time a day my xfinity modem would drop its connection to the rogers network.  Nothing too disruptive but noticeable. About 4 weeks ago, it sta...

jjwatson by I've been around
  • 379 Views
  • 1 replies
  • 0 likes