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Resolved! Service Interruptions

Had Rogers for about 7 months now and about 12 service interruptions, last provider I had 2 in two years. Yes i get notices saying they are working in the area and to expect interruptions, well thanks.   Really thinking about paying the $400 to void ...

Resolved! Internet Interruptions

Rogers in jane and finch area keeps going off and back on. Very frustrating we pay alot of money for this service bell is looking real good at this point.         ***Edited Labels***

ongoing ping spikes and packet loss

Hi, I live in York Region, ON area, the past 2-3 weeks I've been experiencing heavy ping spikes and packet loss issues and I can't seem to troubleshoot it. The modem was restarted multiple times, factory reset, disconnected all the devices connected ...

Foofles by I've been around
  • 5671 Views
  • 4 replies
  • 1 likes

Resolved! Rogers 1.5Gbps - Now throttled to 500mbps (Was 1700-1900)

I have serious concerns that Rogers may be under-provisioning modems in areas where the network cannot handle the loads, potentially affecting service quality. I recently upgraded from 1 Gbps to Ignite 1.5 Gbps and was consistently benchmarking at 19...

Smols by I plan to stick around
  • 5726 Views
  • 16 replies
  • 0 likes

Network outage

Rogers internet was down last night, do we get credit for the time your network was down? We shouldn't have to pay for the time your service isn't available.

LLS23 by I've been here awhile
  • 1882 Views
  • 4 replies
  • 0 likes

Help with MoCA setup understanding

Hello All,   I apologize in advance if this has been answered before (I have gone through a ton of posts here and other forums) but had questions that I'd be grateful if answered for complete understanding. I just moved to a townhouse and unfortunate...

hb3593 by I plan to stick around
  • 5385 Views
  • 22 replies
  • 0 likes

Rogers Ignite and Smart Device . !

If you have recently switched over or updated to the Ignite service, you will likely encounter difficulties reconnecting any pre-existing smart devices you have installed. Here are some tips and suggestions based on my personal experience over the pa...

nexxstep by I've been here awhile
  • 4429 Views
  • 5 replies
  • 0 likes

IPv6 Prefix on Fiber

Is there a way to get a larger prefix than /64 on IPv6 over fiber? I'm trying to figure out if it's something on my end or if it is even supported?   There are many posts all over where other people make reference to using a /56 prefix without issue....

David92 by I plan to stick around
  • 13594 Views
  • 56 replies
  • 1 likes

Intermittent connectivity since July 22, 2024

Starting Monday, July 22, I've been having intermittent connectivity with TV and wired Internet. I live in a condo served by Rogers and I checked with my neighbour who is seeing the same issues. Today, July 25, 2024, it's been pretty bad: 215PM down,...

Mac Mail on Rogers

My Mac Mail has been out of service since I switched to Rogers Ignite since June 2023. Why is it taking Rogers so long to correct this issue? I wonder how many other Rogers customers are experiencing this same problem?   **Labels Added**    

pkostandoff by I've been here awhile
  • 2776 Views
  • 4 replies
  • 1 likes

Resolved! Email problems

Today my desktop Outlook 365 is not working for Rogers email   And now my cellphone email client is not working either.   Keeps asking for new password.   Rogers Member Centre not working - keeps telling me something is wrong on their end and to try ...

ATP13 by I plan to stick around
  • 25693 Views
  • 45 replies
  • 2 likes

Large packet loss for the last couple days

I've noticed my internet has been degraded the last couple days and today I saw that I have significant packet loss, anywhere from 5-13%. I tested this with simple continuous ping as well as cloudflare's speed testing tool. I've also noticed my downl...

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kooper by I've been here awhile
  • 492 Views
  • 1 replies
  • 0 likes

Resolved! Incorrect Location

I am unable to use rogers internet on one of my on line games. I beleive by default, the modem shows a location in Ontario, where my game isn t approved. I live in NB. I am able to access the game okay if I use data on my phone.       ***Edited Label...

hal9000 by I've been here awhile
  • 1229 Views
  • 4 replies
  • 0 likes

Resolved! frequent connection drop with my work laptop

Since past month or so I have been experiencing issues with Internet/wifi connection to my work laptop. The connection drops very frequently. I checked with my work IT team, there are no issues with my work network. However they are suspecting that t...

zankhanacd by I've been here awhile
  • 1004 Views
  • 3 replies
  • 0 likes

constant issues for aproximitely 3 years now

To Whom It May Concern,   My family lives in a fourplex and we have been with rogers for decades. Since i moved back to London about 3 years ago in the same fourplex I have noticed constant inconsistency with speed and latency like i have a 1.5gb dow...

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Resolved! Ads showing up as e-mails in Rogers Yahoo Mail that can't be deleted.

Suddenly today an ad about cars is coming into my Inbox and there is no way to delete it.We pay over $200 to be with Rogers, why do you use Yahoo (yuk) and why do you let Yahoo do as they please making money posting ads at the side bar and NOW actual...

hollisterm by I've been here awhile
  • 12617 Views
  • 53 replies
  • 8 likes

Switched from Fido to Rogers - Latency terrible at night now?

So I've been trying to figured out why switching to Rogers from Fido has been a terrible experience. I've had pings go from 1s to 3s and a bunch of packet loss for hours on end at night time.  I had no previous issues with Fido.   Tech came out last ...

Nokia FastMile 5G 3.2 Drop 5G Connection to LTE

Hello,   I bought a Nokia FastMile 5G 3.2 and it works fine but I noticed after a little while it drops the 5G connection  and goes to 4G. It will not reconnect to 5G unless I reboot the Nokia FastMile. It sometimes takes few hours to "drop" the 5G, ...

Charly003 by I've been here awhile
  • 1731 Views
  • 3 replies
  • 0 likes

Excessive Jitter when gaming; highly time of day dependent

First time posting here, but I'm hoping for some help moving forward with this problem:   On weekdays, starting around 9am, I start to see latency instability in any server I'm connected to.  With online gaming, this manifests as rubber-banding/warpi...

butcho by I've been here awhile
  • 1548 Views
  • 4 replies
  • 0 likes