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Forum Posts

Figuring out my ignite internet and how to set up

So I have recently gotten the 1.5 ignite plan with rogers and is located in the living room on the main floor. I was wondering how I can utilize Moca 2.5 for my basement where my computer is located via ethernet and also implement Deco m4 throughout ...

Constant ping/latency spikes

This issue has been going on going on for years. I have complained so many times, and I get brushed off every time.Basically, for 5 mins I have perfect speed and service, no latency issues, then for 10-15 seconds I’ll have brutally high ping. If I’m ...

Skayb by I've been around
  • 1 replies

Impossible to get tech to install fiber to home

This is my 5th time waiting on technician to come to install fiber to house… first one was nice warned us we don’t have fiber to house connected so we need to get another guy to come n run a temporary line to house. The dude selling me fiber internet...

Tiagu_g by I've been here awhile
  • 3 replies

Resolved! XB7 in bridge mode. Which port?

I would like to connect my XB7 in bridge mode with my router   I heard I can do it with ONLY ONE PORT 1) Please confirm which port should I use? - I read online  -  it must be port #1. Is it left bottom port if you look from the back? (next to 2.5 gi...

savinmy by I've been here awhile
  • 18 replies

“Provisioning issue”

Day 3 of no internet due to a provisioning issue. Setup my internet and even had it pre delivered before my move in to cause less headaches and still here we are. I’ve been told 24 hours, 48 hours, 3-5 days. “Sorry but there is nothing we can do”I’ve...

Joybr13 by I've been here awhile
  • 3 replies

Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...


Resolved! Internet doesn't work properly on wifi using ip 172.16.12.x

I have connectivity issue to most of the websites (e.g.,,, and lot more). Fortunately, google and youtube were working so we survived since last 25 days. After lots of follow up with tech team (which is still under inv...

Resolved! Ethernet Connectivity Problems with Ignite Pods

Hi Everyone,I have a desktop connected via Ethernet to a Ignite Pod and it appears to be having connectivity issues staying connected to a work VPN.Other connects seem fine, but when I test the connection via the Rogers Home App, the test indicates I...

Brigitta by I've been around
  • 1 replies

Provisioning issue and no internet for 200 hours and counting.

It has been over a week since I first informed rogers of the issue. They told me it was a provisioning error, and then it would be fixed and no less than 24 hours I called back two days later is nothing had changed and they said they would be no more...

LiamN by I've been here awhile
  • 25 replies

Unbearable Internet Lag When Playing Games

I am so frustrated right now.   For the past few weeks, I have suffered insane lag spikes during the evening. It just causes so many headaches and problems. I contacted Rogers Friday to find a way we can fix it. They offered me the Ignite 1.5 plan, w...

Mega31 by I'm here a lot
  • 4 replies

Mac Mail on Rogers

My Mac Mail has been out of service since I switched to Rogers Ignite since June 2023. Why is it taking Rogers so long to correct this issue? I wonder how many other Rogers customers are experiencing this same problem?   **Labels Added**    

pkostandoff by I've been here awhile
  • 3 replies

Rogers ignite app

I have just switched to Roger’s ignite internet. I received an email to download the app and start to process of setting everything up. The app DOES NOT WORK. I sign in, put in my password and try and log in a nothing happens. No error messages, noth...

Meg94 by I've been around
  • 2 replies

Intermittent Latency and Ping Issues while Gaming

Hello, I would appreciate if a Rogers expert is able to assist me with my ping/latency issues, particularly while gaming.    - Rogers Ignite internet 1.5G service - wireless connection 5ghz and 2.4ghz bands. Have manually selected the least congested...

sharpenel by I've been here awhile
  • 3 replies

Moving from legacy cable/internet to Ignite - questions

Due to the phase out of older cable boxes I am finally making the plunge to Ignite TV.  My understanding is that the internet service doesn't really change but I will need a new Rogers gateway.  I am currently on Ignite 500 internet with a Hitron CGN...

wayner92 by I'm a senior contributor
  • 13 replies

Bad Review for Ignite internet.

Hello, my name is Tyler H and I wrote a bad review on your ingite hub app describing the terrible situation i am having regarding internet set up. As per your comment you have asked me to write in this forum. Everything i have said is true weather yo...

Quarantining "verification" emails from

Rogers appears  to be quarantining "verification" emails from, so I cannot get into my account at Gamefound. Gamefound is a miniatures company that I have purchased from before but now they require me to change my password - unfortunate...

Blink Sync Module 2 not connecting

Hi, We have Rogers Internet with the Hitron modem  CGN3. Few days back suddenly our Blink cameras that were using the Rogers WiFi network stopped working. We tried to troubleshoot with the Blink support and found out that the Rogers Internet is block...

WestendB by I've been around
  • 10 replies