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XB6 Modem Settings/Requests/Firmware Discussion

gp-se
I'm an Advisor

Hey guys, I noticed we don't have a dedicated thread on the XB6 modem like the Hitrons. I'm making this thread so we can talk about the various settings and requests for future changes through firmware updates. For me the biggest issues with the modem is we cannot block specific devices from internet access and we cannot use custom DNS servers.

With the Hitrons we could use a custom DNS without issues, and if we bridge the modem we can also use a custom DNS so I don't see why we aren't given the option with the XB6. The Xi6 boxes don't require using Rogers DNS since in bridge mode they are using whatever DNS the user has specified. For security and privacy reasons it's nice being able to choose whatever DNS server we want, and also being able to block devices like personal NAS and IoT from network access.

I know everyone is going to say put the XB6 in bridge mode and problem solved, however besides these two issues my XB6 isn't that bad. The range and speed suits my needs so why should I buy another $200-$300 router just so I can use a custom DNS and block some devices from the internet. Hopefully Rogers listens to our feedback and gives us more control like on the Hitrons.

 

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Re: XB6 Modem Settings/Requests/Firmware Discussion

-G-
Resident Expert
Resident Expert

The Arris XB6 is based on the Intel Puma 7 chipset; the Technicolor is based on the Broadcom BCM3390.

 

I think Rogers' initial rollouts were with the Arris gateways, possibly to reduce the risk of interoperability issues, since their other modems were also Puma-based.  The Technicolor XB6's became available to Ignite TV customers in early spring, 2019.

 

Both gateways look identical on the outside and have the same admin UI.  On the inside, they are are totally different hardware and software stacks.  They should be functionally identical but in reality, there are subtle differences and both have their pros and cons and their own unique quirks.

 

Some may prefer the quieter fan on the Arris; some are biased against anything with a Puma chipset.  Some will argue that the Technicolor XB6 has better Wi-Fi performance although I didn't notice much of a difference in real-world testing.  I don't know if either has any advantages with their DOCSIS implementation.  One noticeable thing on the telephony side: the Arris plays a stuttered dial tone when you have voicemail; the Technicolor does not.  (This will affect whether or not the voicemail indicator lamp will light up on some phones.)  Ignite TV works equally well with both.



Re: XB6 Modem Settings/Requests/Firmware Discussion

gp-se
I'm an Advisor

@-G- wrote:

@gp-se wrote:
Anyone know if we will be getting DOCSIS 3.1 Upload on the XB6?
Also when will be able to use custom DNS like on the Hitron?

@RogersJose   answered those questions here: https://communityforums.rogers.com/t5/Ignite-TV/Ask-an-Expert-Ignite-TV-Pt-II/m-p/450947/highlight/t...

 

... although I'm hoping that they will reconsider their position on allowing users to configure custom IPv4 and IPv6 DNS servers otherwise, customers who really want (or need) to do this will have no choice but to enable Bridge Mode on the XB6 and use their own router.

 

I'm also hoping that they will reconsider giving users the option to completely disable the Wi-Fi radios when Wi-Fi is disabled on the XB6.


Dear Rogers, I know currently we cannot use custom DNS because of parental control, but can you please allow us to use custom DNS and still have parental control for users the require it. The Hitrons allowed this, and every third party router allows custom DNS and parental control. 

 

Also as mentioned, when we put the XB6 in Bridge Mode can it disable all WiFi radios, the interference causes issues when we use another Router. 

 

I really don't want to spend money on another router just to use custom DNS, it's such an easy feature to implement. As I mentioned the Hitrons allowed this, and all third party routers allow this with parental controls still working. I understand the firmware comes from Comcast and you are at their mercy, but it's a feature that a lot of people are looking for. User Privacy and DNS Encryption (DoT and DoH) is gaining mainstream attention, so it would be nice for Rogers to support this, or at least give us the option of using a custom DNS. 

 

Re: XB6 Modem Settings/Requests/Firmware Discussion

-G-
Resident Expert
Resident Expert

@gp-se wrote:

I really don't want to spend money on another router just to use custom DNS, it's such an easy feature to implement. As I mentioned the Hitrons allowed this, and all third party routers allow this with parental controls still working. I understand the firmware comes from Comcast and you are at their mercy, but it's a feature that a lot of people are looking for. User Privacy and DNS Encryption (DoT and DoH) is gaining mainstream attention, so it would be nice for Rogers to support this, or at least give us the option of using a custom DNS. 


There's really no reason not to allow users to configure an alternate DNS provider, especially if they don't use (or don't even want) Protected Browsing and Parental Controls.  As for DNS-over-HTTPS, all of the major web browsers either already have built-in support for it or they plan to release it in their Stable-channel builds in the near future.  (It will also be interesting to see if Rogers takes steps to block or turn off DoH.)

 

However, I'm still not convinced that DoH will buy you a whole lot in terms of privacy.  Sure, DNS is one of the last few remaining unencrypted protocols that we commonly use today, but your ISP (and anybody else that can intercept your Internet traffic) can still track your web habits just from the IP address of the site that you connect to and page load fingerprints.  If you are REALLY worried about privacy and don't want your ISP to be able to track you, you need to use a VPN.



Re: XB6 Modem Settings/Requests/Firmware Discussion

gp-se
I'm an Advisor

I logged into my XB6 today and noticed it now directs me to ignitewifi.rogers.com to change/view some settings. I noticed there is a DNS page, however it doesn't allow us to edit the default DNS servers. I'm hoping Rogers is working on allowing us to change the DNS servers. 

Re: XB6 Modem Settings/Requests/Firmware Discussion

gp-se
I'm an Advisor

Anyone notice that the XB6 is broadcasting 7 WiFi SSID's!

4 on 2.4Ghz

3 on 5Ghz

 

Why does it need to broadcast so many SSID's? Also I've noticed when my Apple devices (iPhone/iPad/MacBook) sleeps it will disconnect from WiFi, this only started happening within the last 2 weeks. Software/settings on iOS haven't changed, but I noticed this started when they changed the firmware on the XB6 changed parent controls to show ignitewifi.rogers.com