Ok, learn something new all the time. But, that doesn't change the problem that the OFDM channel isn't running. There's still an issue with signal levels, noise or both in the lower 500 Mhz band.
Hey @FaithPlusOne,
I'm glad to hear the service is working :). Signal wise this appears a-ok, as long as the upstream channels are between -10 to 10 and the downstream channels aren't above 51 (for this time of year) or below 35 you're good to go.
RogersAndy
Hey @unidenjunky,
Welcome to the Community and congrats on your first post!
A solid connection for gaming is important for sure, so we can certainly give you a hand.
To start, your signal levels look awesome. I’m curious, have you tried a speed test on a PC or even a smartphone on the 5G? Testing on something other than a gaming console may yield higher results.
Regarding your firmware, what version is your Gateway showing that you’re running?
We look forward to your reply!
RogersTim
@unidenjunky are you on Fibre to the Home (FTTH) by any chance? Just wondering.
From what I've seen in the forum, Xbox speed tests are historically low. That looks like a Microsoft server problem. Having said that, Rogers users have seen slow performance from Microsoft, Sony and Akami servers for some time now. That's rather interesting as those servers are most likely hosted in Rogers data centers and yet, Rogers customers see slow performance out of them. Just to point out, Bell users who access those same servers, most likely hosted in Bell data centers see much better performance. This issue was raised probably about two to three years ago, maybe even longer, and ..... here we are.
What you could try is start MS Edge on the Xbox and run a speedtest using the www.speedtest.net Toronto Rogers servers (if you're in Toronto), or try google's fibre speedtest: http://speedtest.googlefiber.net/
No sign of a fibre optic Optical Network Terminal and RG-6 cable run to the modem. If not, then you would have overhead cabling from a utility pole, or underground cabling if you're in a house.
Ok, given that you're in a townhouse, the townhouse complex might have its own Multiple Dwelling Unit (MDU) which is responsible for data distribution in the complex. Just depends on the size of the complex.
Call tech support and ask the Customer Service Rep if he or she can get your modem on the update list. The modems are checked, if not nightly, then probably weekly for old firmware versions. Don't know why your's hasn't updated. Usually that's a sign of a cable signal issue but that shouldn't apply here. Is this a new install for the modem? I believe .33T3 is the version that is loaded with for new or overhauled modems. The current version is 2.0.10.36T6.
When you know that the modem has in fact been updated, run another modem reboot / restart. Pull the power off of the modem and plug it back in 10 to 15 seconds later. There is a modem reboot scheduled into the update, but I've always found that a factory reset or reboot at the very least is required to get the modem operating as it should be, after a firmware update.
Personal opinion, you should be able to do better over wifi. That depends of course on the mobile device, how many antenna it has and what wifi adapter it has, and also on the local competition for channels. Have a look at the following post. Skip down to the wifi settings and the applications for checking out your wifi environment. If you make any changes in the wifi settings, reboot the modem after the settings have been saved.
https://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/429489#M54216
@Alex4161 your signal levels for the downstream and upstream DOCSIS 3.0 channels appear to be fine. The downstream spread, from top to bottom level is a little wider than I'd like to see, but, they're ok where they are. The DOCSIS 3.1 OFDM downstream levels are a mystery as there isn't enough data presented to make any conclusion possible. The first and most obvious sign of the OFDM channel health is whether or not you're seeing the download rate that you should be getting (via ethernet).
So, if you're seeing the max download rates via ethernet that you expect, then the next question is the wifi. Fwiw, I've seen 600 Mb/s download with this modem, running speedtests using the DFS channels, where no one else is operating. The modem might actually be able to run faster, but, the laptop that I was using for the test probably tops out around 600 Mb/s.
So, the question becomes one of, who else is running on the same channel and are the wifi parameters set to obtain the highest level of performance possible? Have a look at the following post so that you can compare the wifi settings and look at your wifi environment. Skip down to the settings and scanning applications.
https://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/429489#M54216
At the end of the day, even if you were running a wifi network in the channel 149 range and higher, without having to share channel bandwidth with your neighbours, the data rates that you end up with are still dependent on the number of devices on the network, the device's wifi adapter, and whether those devices have one, two or more wifi antenna onboard. Unfortunately, unless a consumer does a fair amount of homework to buy the best wifi devices available, in terms of potential data rates, the usual result are devices with lesser performance, either due to the wifi adapter in the device, or limitations due to the number of antenna used for wifi purposes. The device manufacturers don't seem to be in a rush to really improve wifi performance and they don't make it easy for the consumer to determine what to expect in terms of max data rates from any prospective device. The arrival of 802.11ax will change that as those devices are hitting the market now, but, its going to be a while before end users have modems, routers and devices with 802.11ax onboard.
For the question of, are you better off with a router, my personal opinion is yes, as the router might have a higher wifi output power level, user enabled beamforming which can help, and greater control over other typical router and wifi settings which will give you better wifi performance. It all depends on the router in question. If you decide to go that route, you should be looking for a router with a processor that runs at a minimum 1.4 Ghz, preferably higher for gigabit rates, and external antenna.
Hello, @fspilot
I know how important it is to ensure the signal levels to your modem are within the right range to avoid experiencing any technical issues with your Internet service.
The signal levels you've posted look great on the Downstream channels. It does seem to range from -4.70 to +3.50 but it is still well within the correct range for this time of year which is -13.5 to +12.5. The Upstream channels are a bit on the low side with channel 3 showing 29.25 which is out of the specification range of 30.5 to 53. It is not outside of the range by much so it should not cause any significant issues.
If you are not noticing any issues on your end I would not worry about the signal level fluctuations.
Thanks for your post!
RogersTony
Good morning and welcome to our Community @drjohnst!
Taking a look at the signal results you've provided, I am seeing a couple of these channels are out of spec. I would like to run some additional diagnostics for you. Please PM us @CommunityHelps so that I may further assist. If you're not familiar with our PMing process, you can find instructions here.
Regards,
RogersCorey
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