Burrials can take a while.. dont expect it right away.
BUT.. at the same time, keep on top of it.
Once it gets past fall, they wont do it till the SPRING.
Give it a few weeks, call back in and inquire on the burrial appointment set, etc.
There is a seperate department for it.
And just be aware of what was where.. what the temp, what the old wire, etc is when they do come out to do it.
(they, may not be rogers, may be a 3rd party contractor. When mine was done... they said it was done. Signal was back to bad.. i checked the cables (which i marked) and oh look, they just re attached the OLD burried one! AND the 3rd party company charged rogers that they DID burry the line.. and 150 ft of it (when its only 30ft))
Rather than a LOSS of signal, you can get then more interfearance with a higher signal.
With where you are, what is the layout.. is there any splitters, etc before the modem?
Do you have a signal boster at all at the house? If its before the modem, could cause higher signal
"Houston, we have a problem" something's up, as you only have 16 downstream channels in total. Did the channel data not paste in correctly, or is that downstream table really representative of what you see on the modem? You should have 24 downstream channels in all, and the channel numbers should be continuous from 1 to 24. In your case, some of the lower channels are missing. The downstream signal levels are high, but that shouldn't cause any major issues where they are. Signal to noise is ok, as are the upstream channel power levels. That's an odd case to see signal levels that are ok, and have missing channels at the same time.
Call tech support and ask the CSR to run a signal check on your modem. It should fail automatically due to the missing downstream channels. That should result in an appointment with a tech very soon. You could also ask the CSR to provision the modem to where it should be while your chatting with him or her, as in 250/20, not 250/10 as it currently is.
Look at the port numbers on the downstream side, they end at 24, but some of the port numbers in the lower end are missing from the post that I see:
1 609000000 256QAM 5.900 17 37.356
2
3
4
5
6
7
8
9 561000000 256QAM 3.300 9 37.636
10 567000000 256QAM 3.600 10 37.356
11 573000000 256QAM 4.200 11 37.356
12 579000000 256QAM 4.300 12 37.636
13 585000000 256QAM 4.900 13 37.356
14 591000000 256QAM 4.700 14 37.636
15 597000000 256QAM 5.200 15 37.636
16 603000000 256QAM 4.900 16 37.636
17
18 615000000 256QAM 5.900 18 37.636
19 621000000 256QAM 6.400 19 37.356
20 633000000 256QAM 6.700 20 36.610
21 639000000 256QAM 6.900 21 36.610
22 645000000 256QAM 7.000 22 36.610
23 651000000 256QAM 6.600 23 36.610
24 657000000 256QAM 6.700 24 36.610
Note the missing data where I have put in the port numbers that should be there. Have a look with a different browser, and don't log in with that browser. You should be able to see that some of the port data is missing. Looking at this with Chrome and Opera, I see the same thing, missing port data.
Now if you have 24 (1 to 24 continuous) ports shown in the modem, then thats ok.
- last edited on by
RogersMoin
Can you delete all above "Downstream Overview". Don't want your IP address out for view in an open forum. Thats for your own online security.
Your missing two upstream channels and the one that is left is above the output limit that Rogers uses for the upper failure limit. You should have three upstream channels running in a 36 to 40 dBmV range. Your downstream levels are slightly low as well. Call tech support and ask the CSR to run a signal check and indicate that you only have one upstream channel running at the upper DOCSIS power limit. The test should fail automatically and you should see a tech arrive at your home in the next day or two. When he or she has completed the required cable inspection / replacement, can you repost the signal levels again to see how they turned out. Sometimes this takes more than one visit to sort out as there may be other issues going on further upstream.
Rogers 1-888-764-3771
- last edited on by
RogersMoin
Send a pm to @CommunityHelps and one of the mods should get back to you. Follow that link and then follow the link on the right hand side of the linked page to "Send this user a private message" in order to get to the message composition page. Fill in the details and hit "Send"
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