01-14-2021 07:54 PM
A few weeks ago I was able to Reserve Static IPs on the XB6 Router correctly, however now whenever I try to do that I now get a "Failure! Please check your inputs." message. I'm no longer able to set any Reserved IP addresses. I feel like the Router was updated to a new firmware which made the list of Connected Devices show up in a more stable fashion but now Reserved IPs are not working at all.
Does anyone else have this issue or know how to fix it? I am on the following software version:
01-15-2021 08:25 AM
It doesn't appear that this is a widespread issue as we're not getting any other complaints about it currently.
Have you attempted yet to factory reset to see if that restores your ability to reserve an IP address?
Please understand that we do not support setting static IPs directly. If a factory reset doesn't work, hopefully someone in our Community has encountered this and might have an alternate solution for you.
01-15-2021 09:47 AM
Hi @RogersCorey ,
Thanks for your response. I think this is a brand new firmware that not many people have at the moment hence why you may not be receiving any complaints about it so far. Based on the other firmware thread going on, this firmware version isn't mentioned anywhere and people seem to be talking about an older one which I think worked for me when Reserved IPs.
I'd rather not go for a Factory Restore at the moment because I have critical machines that need Reserved IPs set, and if I factory restore the router only to find that the Reserving IPs is truly broken in the firmware, then I'll be dead in the water for the devices that I have been able to reserve already.
Do you have a device with this firmware on it on which you can do a quick test to Reserve the IP?
01-15-2021 10:28 AM
01-18-2021 01:36 PM
I wish I could revert my firmware back, but this router has no mechanism to do that. I hope there's someone who can fix this issue, basic router functionality that's broken.
01-19-2021 08:59 AM
01-19-2021 09:38 AM
01-19-2021 01:46 PM - last edited on 01-19-2021 03:33 PM by RogersMaude
Rogers Ignite. Modem Model # CHM4140COM
I would like to reserve an internal IP address for one of my devices. The IP for the device was recently re-assigned automatically via DHCP and I would like to prevent this.
I had set up a Reserved IP address for my PC months ago. It was easy to do. I believe I could even choose the IP address for it. But that doesn't seem possible now.
My path: Browser to router's internal IP -> Log In- > Get sent to ignitewifi.rogers.com for the Advanced settings -> Connect -> See Network -> Advanced Settings -> ??? What is available there is Port Forwarding, LAN & WAN, DNS Server and DMZ.
If I go into Port Forwarding, I can ONLY add port forwards. I understand that by creating a Port Forward for the device, it will help me achieve my goal of giving that device a Reserved IP but there are 2 obvious problems with that : 1) I don't get to choose the IP and 2) I now would have a port open to the internet unnecessarily.
Your help would be appreciated. Thanks
01-20-2021 07:19 AM
01-20-2021 07:22 AM
01-20-2021 09:06 AM - edited 01-20-2021 09:07 AM
make sure you're assigning an ip on the correct network and that it is out of the dhcp scope
01-20-2021 12:18 PM - edited 01-20-2021 12:29 PM
Thank you Don_Ca. I don't know how I missed that.
You're also right about it being broken, it seems.
I Go into Connected devices, i see the device in the list of "Online Devices".
I click the Edit button to the right, and change the Configuration radio button to Reserved IP.
Then type in the IP I would like it to keep. Then hit SAVE.
Small overlay window says "Operation in progress, This may take several seconds..."
After 15 seconds, it takes me back to Connected Devices > Devices.
And in the list of connected devices, that device is still listed as DHCP.
If I Edit it, I can confirm that the Configuration radio button is still choosing DHCP.
01-20-2021 02:35 PM
01-21-2021 03:54 PM
What software version is your router on? I'm not using the ignite website but rather the webpage of the router itself to try to setup DHCP reservations and it is definitely broken as you can see from my original post.
01-21-2021 04:09 PM - edited 01-21-2021 04:10 PM
Hey. I believe I'm on the same version as you. Page says:
Download Version: Prod_19.3_d31 & Prod_19.3
Agreed - something's broken. My modem is not saving the Reserved IP I am setting for my device.
02-01-2021 12:48 AM
02-01-2021 07:56 AM
02-01-2021 11:49 AM
Can confirm I'm having this issue too... When I try to reserve static IPs, no changes are actually made when I refresh.
02-02-2021 08:24 AM
In situations like this we can attempt to escalate a ticket to have the missing functionality looked into but I cannot make any guarantees.
This change may have been a deliberate one and it may not be possible to re-enable the ability to reserve static IPs. We technically do not support static IPs for residential connections to begin with.
Please PM us @CommunityHelps so that I can work with you to create a ticket. If you're not familiar with our PMing process, you can find instructions here.
02-02-2021 08:47 AM
02-04-2021 03:26 PM
Please re-read the concerns in this thread. We are not talking about reserving static residential IP addresses.