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Rogers Ignite Gigabit Very... very Slow Speeds

ToxikRick
I Plan to Stick Around

I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows no more than 37mbs-72mbs.

 

I got to the point of having a tech come out, and he did a bunch of speed tests and said there wasn't an issue. He said I will never get more than 50mbs with the 2.4ghz, and I would have to go on 5g. I tried that when he left, and same speeds... until it dropped. Now I'm going from no service, to 10-15mbs. Even Rogers speed test is showing 30mbs-57mbs now.

 

I'm at a loss... hoping for help here. Anyone else experiencing these issues in my area?

 

I will post this just in case... as I've seen it posted by others:

 

 
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM 6.000 11 35.780
2 849000000 256QAM 7.700 2 35.780
3 855000000 256QAM 6.700 3 35.595
4 861000000 256QAM 6.100 4 35.595
5 579000000 256QAM 4.800 5 35.595
6 585000000 256QAM 5.100 6 35.595
7 591000000 256QAM 5.400 7 35.780
8 597000000 256QAM 5.900 8 35.780
9 603000000 256QAM 5.700 9 35.780
10 609000000 256QAM 5.900 10 35.595
11 303000000 256QAM -0.100 1 37.356
12 621000000 256QAM 6.100 12 35.595
13 633000000 256QAM 6.200 13 35.780
14 639000000 256QAM 6.100 14 35.595
15 645000000 256QAM 6.300 15 35.780
16 651000000 256QAM 6.000 16 35.780
17 657000000 256QAM 6.300 17 35.780
18 663000000 256QAM 6.300 18 35.780
19 669000000 256QAM 6.900 19 35.595
20 675000000 256QAM 6.800 20 35.780
21 681000000 256QAM 7.200 21 36.387
22 687000000 256QAM 7.200 22 36.387
23 693000000 256QAM 7.100 23 35.780
24 699000000 256QAM 7.000 24 36.387
25 705000000 256QAM 7.100 25 36.610
26 711000000 256QAM 6.800 26 35.780
27 717000000 256QAM 7.000 27 35.780
28 723000000 256QAM 6.500 28 35.780
29 825000000 256QAM 6.700 29 35.595
30 831000000 256QAM 7.100 30 35.780
31 837000000 256QAM 7.600 31 35.780
32 843000000 256QAM 7.500 32 36.387
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 248600000 YES YES YES 1.299999
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 41.500 3 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*Added Labels*

88 REPLIES 88

Re: Rogers Ignite Gigabit Very... very Slow Speeds

@nbalusani , understand that, and that is why we're asking for more information from you in order to assist you.  Without that information, we can't help.  

 

If you switch to TPIA cable provider, and you're already having cable issues, that switch to a TPIA will make any resolution more difficult and drawn out, due to the demands that the larger companies place on the TPIAs before a field tech is dispatched.  That's the reality of the relationship between the larger cable companies and the TPIAs. 



Re: Rogers Ignite Gigabit Very... very Slow Speeds

nbalusani
I Plan to Stick Around

what information you are looking. Tech already came to the apartment and said bandwidth is shared. So he can not do anything. May be better to switch to Bell?

Re: Rogers Ignite Gigabit Very... very Slow Speeds

nbalusani
I Plan to Stick Around

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 603000000 256QAM -0.100 9 38.983
2 849000000 256QAM -4.300 2 37.356
3 855000000 256QAM -4.100 3 37.636
4 861000000 256QAM -5.000 4 37.356
5 579000000 256QAM 0.300 5 38.983
6 585000000 256QAM 0.000 6 38.983
7 591000000 256QAM 0.000 7 38.983
8 597000000 256QAM 0.200 8 38.983
9 303000000 256QAM 5.200 1 40.946
10 609000000 256QAM -0.300 10 38.983
11 615000000 256QAM 0.000 11 38.605
12 621000000 256QAM 0.100 12 38.983
13 633000000 256QAM 0.300 13 40.366
14 639000000 256QAM -0.400 14 38.605
15 645000000 256QAM -0.500 15 38.605
16 651000000 256QAM -0.500 16 38.983
17 657000000 256QAM -0.700 17 38.983
18 663000000 256QAM -0.700 18 38.983
19 669000000 256QAM -1.100 19 38.983
20 675000000 256QAM -1.200 20 38.983
21 681000000 256QAM -1.300 21 38.983
22 687000000 256QAM -1.400 22 38.983
23 693000000 256QAM -1.200 23 38.983
24 699000000 256QAM -1.200 24 38.983
25 705000000 256QAM -1.100 25 38.983
26 711000000 256QAM -1.000 26 38.983
27 717000000 256QAM -1.600 27 38.605
28 723000000 256QAM -2.000 28 38.983
29 825000000 256QAM -3.900 29 38.983
30 831000000 256QAM -3.700 30 38.605
31 837000000 256QAM -4.100 31 37.636
32 843000000 256QAM -4.300 32 37.636
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 290600000 YES YES YES 3.400002
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 31.750 4 6400000
2 22100000 ATDMA - 64QAM 35.250 1 3200000
3 30596000 ATDMA - 64QAM 32.000 3 6400000
4 25300000 ATDMA - 64QAM 35.750 2 3200000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*** Removed Personal IP addresses***

Re: Rogers Ignite Gigabit Very... very Slow Speeds

@nbalusani your signal levels don't look too bad at all.  I wouldn't expect to see slow data rates with those signal levels.

 

Are you connecting to the modem via ethernet cable or wifi, or both.  What path is resulting in slow data rates, ethernet, wifi or both?



Re: Rogers Ignite Gigabit Very... very Slow Speeds

We are asking about wired/wifi.. only due to that there can be things like interference, etc which could cause slowdowns there (especially in a crowded place like apartments, etc).  As well as there are sometimes things like all wifi routers and antennas are not created equal and can effect performance.
Doing it wired, should eliminate most of those issues, to see if at least the service is getting the proper speed.

Technically, ALL internet is shared.
Rogers, yes technically it goes more into a shared pipe possibly earlier than some other tech.. but there should be more than enough bandwidth there.   But bell is still shared once it reaches the node.
I am able to consistently get my allotted speed on a wired connection.