I can’t login to my Rogers email since Nov 5, 2021, from my IOS devices. Why? I get this message when I tried to enter my password “Sorry, we can’t find the username and password in our records. Please try again.” When I tried to do a password recovery, and entered the correct info, I get a Security Validation message “We’re sorry, we are unable to validate your security answers at this time. Please try again later.” Why and when will Rogers fix this? Need this resolved ASAP!
I just went to the Rogers "Manage E-mail Accounts" page and found the following information there:
You might be experiencing issues when logging in to your email account. As part of our efforts to ensure your account continues to be secure, we're asking you to reset your password. To change your password, click on “Manage Emails Accounts”, then click on “Account Information” followed by “Change Password”. We encourage customers to regularly change their passwords and to never use the same password on multiple sites or services.
I'm not sure why they don't provide a bit more information regarding "acceptable" passwords, but I guess this is a start. Luckily, I haven't had any issues so far as my PW have 3 different types of characters. Here are my additional comments.
1. If your PW was "weak" (for example abcdef) then you'll probably need to change it to something that has at least one upper case letter, one lower case letter, one number, one character like %, 7-8+ characters in total. Most financial institutions require similar stronger PW, but they often show the strength of your existing PW and when you meet the needs of what they want. For example one of my Financial Institutions required 11 characters total of 4 different types...
2. For those of you who use devices, or e-mail clients, you'll likely need to create "App Passwords" for each. Here's a link on how to set things up, see the dropdown on App PW at the bottom:
I hope this helps.
Hello Community and thank you for all of your posts!
As mentioned above by our Resident Expert @57, you may be required to update your password for your Rogers Yahoo mail account. This is being done in an effort to help keep your information as safe and secure as possible.
We encourage customers to regularly change their passwords and never use the same password on multiple sites or services. You can use the Change Password option inside the Member Centre to do this. If you are unable to log in to the Member Centre with your current password, you can also go through the Forgot Password process to reset your password. For assistance in resetting your password and for other answers to questions you may have about your Rogers Yahoo email service, please click here.
In addition, we encourage all our customers to always:
We hope this helps and we appreciate your understanding! 🙂
For those of you who use devices, or e-mail clients, you'll likely need to create "App Passwords" for each. Here's a link on how to set things up, see the dropdown on App PW at the bottom:
I hope this helps.
Worked for me once changed password ... my guess is extra step probably needed on all passwords changes going forward . This email did have a very weak password, I should have changed sometime ago. Other emails were better but good reminder to update them regularly.
What worked for me was going to the chat with a virtual assistant. All you need is to type "live agent" and you will be put in the line to a live agent. Wait time was 10-15 minutes. After the agent answered, everything was very quick, we were able to reset an email password and at the same time an answer for the security question I could not get right. Have you rogers account number handy as well as the date and amount of the last pay.
So after 3 days of trying, 3 interactions with Tech Support and 3 visits to Rogers stores, I finally got my email working again. Here are some observations that may help some of you out there:
Hope this helps ... I am not sure if what Tech Support told me about Rogers not "fixing" the problem was factual, but I believe the agent. Sounds like they are just forcing everyone to do the password reset without having provided reasonable warning. So use whatever means works for you ... Member Centre (if you are logged in), "Forgot Password?" link (if it works for you), contact tech support (if you remember your secret answer, or have accurate identification info on your account), or go to the store as a last resort if you have to get identification info added/ updated on your account.
Well, after being a lurker of these forums for many years and being able to find and get the answers I need to fix an issue, this problem, is one for the record books! Everything I've read, I've tried and nothing has worked and I actually think I may have found (created) a "new" problem. I have 2 @rogers email accounts and I have changed both passwords on both @rogers email accounts, as well as changing the password for our Rogers Online Account/Billing (My Rogers).
As of this morning (Nov. 8th 2020) I can access both @rogers accounts, I can read both @rogers accounts, but I can't reply to an email, I can't check for new messages, I can't compose a new email, I can't choose a contact from the contact list, I cannot access/use the settings icon... nothing. Whatever and whenever I've tried to choose/click an action/icon, the webpage itself (what I'm looking at), automatically refreshes, but still have no access to anything other than reading an existing email after it does refresh. I would describe it as being stuck in a continuous loop. Once I'm reading an email, clicking on the back button/icon, it just remains there, unresponsive.
Any email I received before today, has "vanished". There are older emails "there", but they are "grayed" out and inaccessible. An easier explanation would be, it's like a hi-liter pen but you've used black instead of yellow. Furthermore, any emails that were kept in a "new folder" (keepers I've stored), they have completely "vanished". The folders themselves are gone and of course, so to have the stored emails in them.
I'm at a complete loss. What do I do now? How to fix it, how to reset it, how to recover the "lost" emails, how to anything... because right now, it's completely unusable. Any help, solutions, or feedback, is greatly appreciated.
EDIT: Also of note, just to clarify my issues, when I am on the main-page of my emails (as added above), the setting icon is also unresponsive. The more puzzling issue in my particular case (which I'm sure holds some kind of key for a solution to the overall issues), is on the right-side of the main-page (where the advertisements are located), there is just a blank, empty box. No script, no code, no adverts. Nothing.
EDITED FOR CLARIFICATION
Update: 7:40 pm, Nov 8, 2021
After numerous attempts to accessing my Rogers email and failing, and reading the messages in this forum, I tried one of the tips posted and submitted my complaint via Rogers Chat. The tech rep via Chat was very helpful in fixing my email access problem after guiding me to answer a few questions through a series of online forms to validate my identity. After 40 mins later via Chat, I was able to reset my password successfully and finally access my email. What a frustrating and poor customer experience this has been.
Rogers needs to do a better job in making it easier for customers to understand what is going on with their products or services, before shutting them down and making them inaccessible.