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Forum Posts

IPv6 Prefix on Fiber

Is there a way to get a larger prefix than /64 on IPv6 over fiber? I'm trying to figure out if it's something on my end or if it is even supported?   There are many posts all over where other people make reference to using a /56 prefix without issue....

David92 by I plan to stick around
  • 15718 Views
  • 83 replies
  • 1 likes

Roggers started throttling download speeds in my area

Hello,As the topic says. Rogers seems to be throttling download speeds/under-provisioning modems in my condo for a few months now. I used to easily get 1.1-1.2 gbps download speeds when i moved into the building. now i get between 500 to 650 even tho...

Resolved! Can only have 2 active devices

So I have had Rogers Xfinity internet the last 2-3 months. We've bridged the modem and only use wired connectivity, I've run a LAN network throughout my house and garage. The issue I face is I can never have more than 2 devices with active internet a...

Paco44557 by I've been here awhile
  • 68 Views
  • 2 replies
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Outlook error 0x800421101

Authentication to Rogers email server is good. I can send emails but there is error on receiving emails. My last email received was two weeks ago. The error message is Task 'xxxxx@rogers.com-Receiving ' reported error (0x80042110) : your POP3 server ...

Happy_yp8 by I've been around
  • 39 Views
  • 1 replies
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Resolved! Youtube

Hello .I don't know why but Youtube last worked correctly 30.12.2024 .Tv and internet just keeps on loading or i get some kind of error .Is it just me ?

martynosky by I plan to stick around
  • 107 Views
  • 5 replies
  • 0 likes

Nokia FastMile 5G 3.2 Drop 5G Connection to LTE

Hello,   I bought a Nokia FastMile 5G 3.2 and it works fine but I noticed after a little while it drops the 5G connection  and goes to 4G. It will not reconnect to 5G unless I reboot the Nokia FastMile. It sometimes takes few hours to "drop" the 5G, ...

Charly003 by I've been here awhile
  • 2217 Views
  • 7 replies
  • 0 likes

Gateway Password Changes when switch to Xfinity?

Hi - does anyone know if Rogers changes your Gateway Password (network passwords) when they switch you from Ignite to Xfinity?  I am trying to connect my apple ipad and it keeps telling me my network password is incorrect (this is the P/W I have had ...

Stashy402 by I'm here a lot
  • 68 Views
  • 2 replies
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Service?????

I moved to a new home in August of this year and from day 1, there have been ongoing connectivity issues with my “high-speed” internet and Infinity TV. I have had countless service technicians, replacing outside lines, inside lines, new modem’s, new ...

Rogers Xfinity Gateway Generation? (Related Wifi Standard)

I apologize if this was previously asked, I searched but couldn't find it. How can I tell what Rogers Xfinity Gateway  Generation I have? Specifically I'm trying to find out which wifi standard is being used (2, 4 or 5?) The modem is fairly old so I ...

CJBob by I've been around
  • 112 Views
  • 2 replies
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Port Forwarding doesn't work

Hello, Rogers community!So before writing this thread, I checked the forums and while there were numerous similar topics brought up, I haven't really found a clear, consistent answer and a solution. I have installed the XFinity App on my phone, follo...

Alastaire4u by I've been here awhile
  • 221 Views
  • 6 replies
  • 0 likes

Intermittent Connectivity

I'm being gaslit by either online support or a senior technician. Stuck with internet issues since October.   I have been dealing with intermittent internet connectivity issues on the nearest Rogers node since October. The issue presents as a 5-20m b...

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huynh4 by I've been here awhile
  • 373 Views
  • 7 replies
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Coax Cord Replacement

 Hi. I have a Rogers xfinity gateway (gen 2 i think) modem. So i've had this one black coax cord for like 2-3 years now and recently for months now i've been having constant lag and spike issues (and as month go by this speed issue gets worse and wor...

saniclol by I've been around
  • 140 Views
  • 1 replies
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Resolved! Email no longer accessible - after migrating to Xfinity

Good morning.  I tried to find any similar posts or knowledge articles or to see if there is a service interruption causing this, but didn't find anything that help explain my (current) situation. So for context (around my frustration)...After holdin...

Johnny74 by I've been here awhile
  • 205 Views
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Lagging, Insane Packet loss - Call Of Duty

I play on my PC and i’m directly connected to my router via ethernet. I am constantly experiencing insane packet loss and my ping would shoot up like crazy. Game is practically unplayable for me since I play on the competitive side. Why does Rogers s...

No internet despite new underground cable installation

No internet despite new underground cable installationI’m just curious if anyone else has had this happen? I moved about a month ago and went through normal procedure when moving, tech came and it didn’t work it was determined the line underground mi...

Slow upload Speeds

During peak hours our upload speeds frequently drop to 1.5 to 4 mbps. Our plan has "up to" 50 mbps upload speeds. My partner has online classes that struggle to work during this peak and I play competative games that constantly have network issues du...

Brody1364 by I've been here awhile
  • 177 Views
  • 3 replies
  • 0 likes

unifi portal preventing access to modem customer admin portal

I have some unifi APs connected via ethernet through a router to my Rogers modem (HITRON CODA modem). I'm trying to access the modem's admin portal via 192.168.0.1, but it keeps taking me to the Unifi network config portal instead of to the modem adm...

andmatca78 by I've been here awhile
  • 117 Views
  • 1 replies
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Deleted message from sent mail - restore?

This morning I noticed all my sent messages from 2022, 2023 and 2024 have been deleted.  I do not recall deleting these messages.  Can they be restored and how I do this.  Thank you.   **Labels Updated**    

KPritchard by I've been here awhile
  • 146 Views
  • 2 replies
  • 0 likes