Service?????

[BradFlood64]

I moved to a new home in August of this year and from day 1, there have been ongoing connectivity issues with my “high-speed” internet and Infinity TV. I have had countless service technicians, replacing outside lines, inside lines, new modem’s, new pods, they have touched just about everything. The issues continue….. I have asked directly, “does my area actually have the capacity to transmit high speed services” ? No answer to this question….
I have asked the f my area has node to node or direct connection? No reply to this. I have asked , with overhead wires, can Rogers deliver the services I have paid for? No real direct answer to this, only that the services are not always consistent. The feedback ,” dis you tey rebooting you modem” is getting extremely tiresome.
I work from home and the constant interruptions that I have experienced are exhausting. To the point that my organization has asked me to switch providers to avoid these on going issues. Rogers has stated , “ they cannot identify any issues”??? Even though , this area and neighbours, have the same complaints. Some have switched providers already.
What can a consumer do , continuing to pay for a service, that has not been fulfilled? Or continues to be interrupted?

[RogersMoin]

Hello, @BradFlood64.

Thank you for joining our Community. We understand your frustration with the ongoing connectivity issues you’ve experienced since moving in August. We sincerely apologize for the inconvenience and disruption this has caused, especially given the impact on your work-from-home situation.

We can investigate your connection and neighbourhood; please send @CommunityHelps  a private message. You can find details about our private messaging in this blog.

Regards,

RogersMoin

[BradFlood64]

Another three days of dropped internet, dropped tv connection and yet, I’m told, there’s no issues in my area? No issues only because the connectivity is constantly dropping so it seems to be the norm in my area. I’m paying for poor service and lack of improvements. I received my Rogers bill though, pay up and continue to pay for service. When will the consumer be able to get what is paid for?
I’m tired of going through the process of calling, checking, texting and only to be told,” we don’t see any issues in your area”??? I’m tired of unsuccessful reboots, dropped connections and lack of corrections. But they do take my money each and every month and dare not be late paying, they add late fees to the poor service. Imagine that, Rogers can keep taking and not correcting. What if you had an employee that continuously didn’t show up, was late, only worked when they felt like it??? What do you think would be that outcome???