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Forum Posts

Choppy picture - SNONE 4K

For a while now, SNOne 4k (996) has had a choppy picture and sound.I have done the following:-Rebooted the modem-Rebooted the box- checked the wifi strength (box has reported weak AND very strong signals at times)- switched to wired connectionNone of...

Polaris URC1090 remote interferes with neighbor's TV

Remote:  Polaris URC1090 – URC SupportMy parent lives in a senior home sharing a room with another person.  Both have Ignite TV.   If we use the default IgniteTV remote control, everything works fine.    We recently received a Polaris URC1090 remote ...

ianh227 by I've been around
  • 1326 Views
  • 3 replies
  • 0 likes

Unable to login into Amazon Prime Video

I have been trying to login into my amazon prime video account but as soon as I add Ignite TV to my account, the app shows there's an error while loading my profile. When I click on retry, the error screen keeps on coming up again and again.   I have...

chinu by I've been here awhile
  • 3877 Views
  • 11 replies
  • 0 likes

BIG 10 Network - video freezing

For those of you who have BTN - the Big Ten Network, have you had any issues with the video freezing?  Audio plays fine without interruption.  Its been happening for about a week on all my tvs.  No issues with any other channels.

jjjjy7 by I'm a reliable contributor
  • 2866 Views
  • 10 replies
  • 0 likes

Resolved! Ignite screensaver no longer landscapes and ads?

Suddenly my ignore screen saver is no longer lovely landscapes and instead advertisements for Rogers features and channels. I hate it and I’d like it changed back. I’ve tried the screensaver options in settings and it’s still landscapes?   ***Added L...

Stalkel by I've been here awhile
  • 9788 Views
  • 23 replies
  • 4 likes

Resolved! Ignite TV Channel Line-up

Simple question but can’t seem to find the answer.  Where can I get the channel line-up PDF for Toronto for Ignite TV (channel number and title).       ***Edited Labels***

Phil627 by I'm here a lot
  • 10130 Views
  • 7 replies
  • 0 likes

Lost a ton of volume moving to Ignite?

So just moved from Digital cable to Ignite.  Have my setop box connected via an AVR (Anthem AVM60).   I have lost about 20db of volume, in the sense that I need to turn my AVR to say -20db to get the same amount of volume I did with digital cable at ...

PVC by I plan to stick around
  • 6205 Views
  • 17 replies
  • 0 likes

Ignite Remote Bug "free for me" and Quick Guide

Hi I just wanted to report a bug for the "free for me" guide view. I have selected the "free for me" as the standard setting for the guide view in preferences. When turning on the TV and using the quick guide (right arrow button on remote) the "free ...

User3512 by I've been around
  • 1476 Views
  • 1 replies
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TV Tiers and Channels

I'm really confused about the different TV package tiers and their respective lineups . I have an offer for the Premier ignite tv package however the number of channels checked off is no where close to the number of channels "offered" and the number ...

dk31 by I've been around
  • 3165 Views
  • 1 replies
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Resolved! What is the newest generation of TV box for Ignite?

My girlfriend just moved her Rogers Ignite TV to my place, but she's had Ignite since it first launched.  I know there have been multiple generations of wireless modem ... but I cannot find out if there have been generational upgrades to the TV box. ...

Lyphe416 by I plan to stick around
  • 5792 Views
  • 2 replies
  • 0 likes

Resolved! No Access to 4K Content on Ignite TV

No access to Stingray Now 4K & Stingray Festival 4K   I recently subscribed to the Ignite TV popular package which includes the 4K channels. But I only seems to have access to the Sportsnet & TSN 4k channels. Stingray Now 4K & Stingray Festival 4K ap...

skadriancor by I've been here awhile
  • 20731 Views
  • 28 replies
  • 1 likes

OnDemand Search Needs an Update

The Search function in OnDemand should permit multiple filters.  I'd like to be able to type in Comedy+Mystery and get a list of shows and movies that meet BOTH those criteria.  Instead you would only get "nothing found" because no show name has both...

RedMarvel by I plan to stick around
  • 754 Views
  • 1 replies
  • 0 likes

Resolved! Ignite phone and home alarm system

We got Ignite bundle installed last month. Rogers technician came home to setup Ignite internet router, Ignite TV box and phone. Our phone dmark point is in the basement near the electrical panel and that is where previous Rogers home phone box was m...

rookie8155 by I plan to stick around
  • 12366 Views
  • 25 replies
  • 0 likes

Resolved! Netflix not in 1080 HD

I've had an issue in the last month or so where when I watch Netflix through my IgniteTV, I cannot see full HD quality. Not 4k, but 1080. I would say at best it's 720, maybe even 540.When watching any movie now, I am watching Netflix through my PS4 a...

Mcmac80 by I've been here awhile
  • 3309 Views
  • 3 replies
  • 0 likes

Ignite TV on Laptop with low bandwith internet service

It is great being able to watch many channels at ignitetv.rogers.com on a browser.    However, whereas Amazon Prime, Netflix, Disney and YouTube all work well with low bandwith DSL service, IgniteTV looks horrible.  It disconnects briefly but often a...

deansj by I've been here awhile
  • 1532 Views
  • 4 replies
  • 0 likes

Unauthorized movie purchase

Today, I discovered a movie purchase charged to my account on November 27, 2021 at 8:53 pm. I called Rogers but told it had been authorized by my pin. But I never set a pin. Furthermore, the movie is a horror film which I have no interest in. No one ...

Jmacmillan by I've been around
  • 3755 Views
  • 8 replies
  • 1 likes

Two types of audio loss on two boxes

We moved to IgniteTV in January and things have been good until recently and we started to experience some audio losses on both our IgniteTV boxes.   On one of the boxes, when watching recorded content, we sometimes lose audio altogether. The fix for...

chank by I plan to stick around
  • 1512 Views
  • 6 replies
  • 0 likes