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Forum Posts

Ignite STB WiFi Loses Channel Stream

The Xi6-A stb is connected via wifi and has an excellent signal strength. When viewing a channel, the screen will turn black after a couple of hours. There is still.a signal to the tv. The menu still works, and I can access options. Turning the stb/t...

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've been around
  • 7012 Views
  • 9 replies
  • 0 likes

TOU.TV Ignite TV App Request

Hello/Bonjour, For people who don’t live in Quebec and whose first language is French, we don’t have access to tou.tv in the tv apps (like Netflix, Prime, etc.). It seems like an easy fix for you and a gesture of good faith toward the French Canadian...

desrojean by I've been around
  • 808 Views
  • 3 replies
  • 0 likes

Resolved! Ignite TV Channels - Error code is XRE 03137

All channels are in a state of ‘channel loading’. Have been experiencing this for the past few hours.Error code is XRE 03137       ***Edited Labels***

Dek1 by I've been here awhile
  • 17960 Views
  • 21 replies
  • 2 likes

Picture & Sound Are Out of Sync

My ignite tv box in my room is lagging, meaning the lips r moving on shows but the voice comes after. This is only happening on my tv so im pretty sure its a ignite box problem. Yes yes ive restarted modem, restarted box, refreshed box, blah blah but...

Nwhelan77 by I've been here awhile
  • 3353 Views
  • 5 replies
  • 0 likes

Resolved! Email notification of Preview channel changes ?

I just subscribed to Ignite TV a couple of weeks ago.  We realized that there were channels we could watch that were not on our list of subscribed channels.  I figured out that these seem to be channels that have a Free Preview running.  I know there...

chris243 by I've been here awhile
  • 1472 Views
  • 5 replies
  • 1 likes

Resolved! New Voice Command Remote

Looking to possibly replace my remote as it's beginning to have some significant wear & tear.  Back button is cracked and direction pad is starting to wear through.  Just wondering how much a remote like that costs to replace.   Thanks.     ***Edited...

Jagg76 by I've been here awhile
  • 1759 Views
  • 1 replies
  • 0 likes

Channel Lineup

Is there a way to get a printable channel lineup for popular channels for London         ***Edited Labels***

Colleen76 by I've been here awhile
  • 430 Views
  • 1 replies
  • 0 likes

Ignite Box not activated

The replacement STB arrived Tuesday. I have made many calls but yet to have my TV working. I got a "Device activation has failed due to error: 012." message.   *Added Labels*

cadlewis by I've been here awhile
  • 1420 Views
  • 6 replies
  • 1 likes

PVR

Our PVR records shows we don't want and doesn't record the shows we set up. Every day it seems to reset back to the shows we don't want. I'm tired of deleting shows every day 3 times a day   *Added Labels*

Hervette by I've been here awhile
  • 782 Views
  • 3 replies
  • 0 likes

Scheduled Recording list "upside down" on web version.

Since sunday, when I select Scheduled on the web browser version, the list of recording is "upside down", today's recording is all the way to the bottom and the furtherest is on top. it can be annoying to check what show is still set to record the re...

Scheduled Recording order issue.png
ReneHache by I plan to stick around
  • 394 Views
  • 1 replies
  • 0 likes

Xumo Content Unreliable

We started watching the excellent British drama series Kavanagh QC via XUMO. Somewhere around season two instead of viewing the episode we find we're sent to XUMO Live TV. Something similar happened when we tried watching old episodes of Third Rock F...

Cap07 by I'm a reliable contributor
  • 1290 Views
  • 3 replies
  • 0 likes

Ignite App Chik-Fil-A commercials

Rogers has to do something about their ads on the ignite app. Watching a show and being bombarded with the same Chick-fil-A ad not once, not twice, three times in a row, the a CTV ad. Come on….. for the amount I pay for my services. My playbacks shou...

src_72 by I've been here awhile
  • 564 Views
  • 3 replies
  • 0 likes

Resolved! How to access Ignite TV on computer while using VPN?

I am using a VPN for privacy reasons, not to bypass any geofencing.    Is there any way to bypass the This Video Cannot Be Played error while staying connected? I am using NordVPN. As soon as I disconnect Nord, the video resumes.       ***Added Label...

CJ35 by I've been here awhile
  • 1373 Views
  • 1 replies
  • 0 likes

Harmony and Ignite

Just changed over to ignite and wanted to know what people that have harmony remotes are entering for the ignite boxes?Xfinity Xi6-T or Rogers Xi6-T?     ***Added Labels***

robleggett by I've been around
  • 1845 Views
  • 4 replies
  • 0 likes

Ignite TV and internet cutting out

Hi all,I usually don’t post on forums but I’m really frustrated. About 3 weeks ago, my Ignite TV and internet kept on cutting out as frequently as every 30 seconds. TV sound and/or picture would cut out and my internet would time out.I have had 5 tec...

Simon123 by I've been around
  • 5352 Views
  • 5 replies
  • 0 likes

Intermittent Blue Screen for Ignite TV

Occasionally when turning on the TV box, I get a blue/green box on the center of my TV screen. I've tried changing HDMI cables and going from wired or wireless but that doesn't seem to help.   When the box works, the TV quality is fine and there does...

thermosca by I've been here awhile
  • 7436 Views
  • 12 replies
  • 1 likes