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Resolved! Feedback for Technical Support and Dispatch

I moved to a new location. Got an appointment for technician to reach here between 4 to 6 for installation. They showed up at 10 in the morning. Technician left without doing anything. Called them again, after holding for 2 hours on the line, got ano...

Shaz2 by I've Been Here Awhile
  • 439 Views
  • 5 replies
  • 0 likes

How to Install Ignite TV with no Smartphone.

I do not have a smartphone, nor a smart tv, my old computer will not allow me to download the Wifi Hub app. How am I supposed to be able to even start to set up anything? I apologize as I have no computer skills, I am at a loss on how to even begin t...

tm52 by I've Been Around
  • 328 Views
  • 2 replies
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Intermittent sound issues with one of my two TVs

I have Ignite TV. I have two tvs with set top boxes One of them (Panasonic) has no problems so far. The second TV  (Samsung) is hooked up the same way as the Panasonic. However there is a problem with the sound that happens intermittently. The sound ...

rickpurdy by I've Been Around
  • 283 Views
  • 1 replies
  • 0 likes

Reliability using Ethernet

I am not an IgniteTV subscriber, but I have a question about the IgniteTV set top boxes. I assume it is possible to connect them to the home network via ethernet. I have also noted on these forums about concerning issues requiring reboots and about W...

chank by I Plan to Stick Around
  • 224 Views
  • 2 replies
  • 0 likes

Ignite Tower Modem electrical connection

I used the online support chat to inquire about exchanging my Gen 1 WiFi Pods for Gen 2. Unfortunately the cost is $5/m, no thanks. The agent then asked if the Tower modem was plugged into a wall socket or powerbar. He went on to say something that I...

Bplayer by I'm a Trusted Contributor
  • 217 Views
  • 1 replies
  • 1 likes

Ignite remote issue

I knocked my remote off the arm of the chair. When I went to pick it up, the remote was extremely hot, like needed oven mitts hot. The batteries had been jostled but were still connected mostly to the terminals. I removed the batteries with silicone ...

Sharrin by I've Been Around
  • 139 Views
  • 1 replies
  • 0 likes

Locking recordings in ignite

Hi. My grandma and I share cable and no matter how much I ask her not to she keeps deleting my recordings. The cable is in my name and it is very frustrating. Is there any way that I can lock my recordings so that she cannot delete them? My receiver ...

Victactoria by I've Been Here Awhile
  • 165 Views
  • 1 replies
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XB7 in New Brunswick?

Is the XB7 standard in NB for Internet/TV bundles?  I have multiple devices in 2 rooms and would need 4 Ethernet ports (along with my existing switch) to get everything connected... if I get a modem with only 2 ports, I'd need to buy an additional sw...

pjrettin by I've Been Here Awhile
  • 191 Views
  • 2 replies
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Resolved! IGNITE TV- POOR QUALITY

I am experiencing continued poor quality image and many screen freezes with Rogers Ignite TV. Do not change from your Nextbox platform. The quality of the image, in particular a hockey game, is of very poor quality and far from 1080p. I have experien...

brenteden by I've Been Here Awhile
  • 912 Views
  • 2 replies
  • 1 likes

Rogers Ignite tv box keeps cutting out every minute.

I have had Rogers ignite for over a year now and all was well. But since last week only 1 of my ignite tv boxes keeps cutting out every minute or two. All the other TVs in the house are fine, internet is fine, WiFi pods are all fine. It’s just the 1 ...

Don76 by I've Been Here Awhile
  • 4009 Views
  • 8 replies
  • 0 likes

IGNITE TV REMOTE NOT WORKING

IGNITE TV REMOTE NOT WORKING. CAN'T WATCH COVID-19 NEWS. I absolutely hate Rogers Ignite!!! Among the frozen pictures, the seven seconds it takes to change to another channel, and the unpredictable muting - now my remote won't change channels or do a...

Xi6-t default power on channel

Hey everyone,My grandma recently just moved apartments and they have been provided with the new xi6 box.She's 99 and previously we had her tv auto tune into her favorite channel on power on, but we cannot find this option for her on this new box.Is t...

stokedcrf by I've Been Around
  • 271 Views
  • 1 replies
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Can’t Watch Ignite TV on Multiple TVs at the Same Time

We’ve been having issues for months now, can’t watch both TVs at the same time. When both TVs are on, signal on both TVs become choppy sound cuts out and will eventually freeze. No issues when watching each tv independently, only when both are on at ...

darren_99 by I've Been Around
  • 744 Views
  • 3 replies
  • 0 likes

Pairing Ignite TV Remote with SEIKI TV.

Seiki TV is not listed as a choice. I keep getting option about VOICE. I don't want voice. I just want to use my Rogers remote. How do I do this?   *** Edited Labels ***    

calmcalm by I've Been Here Awhile
  • 662 Views
  • 3 replies
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Ignite TV access to previously aired programs

As I work odd hours I do not see TV shows when they air at their normal time so I watch them later.  Recently I have discovered that in watching a 30 minute show the same commercial shows 5 times in blocks of 3.  Therefore I am seeing this commercial...

rhsweetlove by I've Been Here Awhile
  • 905 Views
  • 5 replies
  • 0 likes

Missing Crave (HBO Max) show on Ignite

A new show (Santa Inc) is advertised on the Crave app, and I can watch all eps on the Crave app... But only episode 4 is available on Ignite. It shows that it will be available for recording later in the week. But what's the point of paying for Crave...