Netflix: resolution changes when going from Netflix or Primevideo back to television

[jea123]

RE:  Netflix and  Prime Video on Rogers Ignite 4K:

In recent weeks - despite NO changes to equipment or settings - whenever I switch from Netflix or Prime Video back to the televsision channels, this results in a degraded picture (somewhat blurry with yellowish overtones). This even happens at times when going automatically from one episode of a Netflix or PrimeVideo program to the following episode. To corect this, I have to switch from the current HDMI1 input to HDMI2 and back again.

I have tried rebooting the modem and resetting Netflix but with no effet

I am baffled, and any suggestions are most welcome

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[57 · Accepted solution]

There appears to be an "HDMI Handshake" Issue between your box and your TV. Turn off HDMI-CEC in your TV settings and in the box settings - Rogers - Settings - Device Settings - Power Preferences - HDMI Device Control - Off instead of on.

Also try Rogers - Settings - Preferences - General - Prefer Best Available Resolution - Off instead of On

Also try Rogers - Settings - Device Settings - Video Display - Video Output Resolution and make sure to choose one, rather that "auto" if available.

[jea123]

Brilliant! That solved the problem. Thank you so much!