Limited Channels

[semmons]

I recently changed from one ignite package to another and once that was done I now have 90% of my channels telling me I need to subscribe even though they are included in my package...is anyone else experiencing the same problem.

***Edited Labels***

[-G-]

It's conceivable that this could happen when a plan change change takes effect but it should only be a temporary issue.  If the problem does not resolve on its own, try performing a "System Refresh".  (Press the "A" button on your Ignite Voice Remote and select "System Refresh")

[SalF]

I changed from Flex 20 to Popular Plus on Monday March 4th. I am subscribed to Mediaset Italia but it tells me I need to subscribe. I have a ticket open for more than 48 hours. I hope this can get resolved for us because this channel is one of my main reasons for subscribing to Ignite TV

[-G-]

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@SalF wrote:
I changed from Flex 20 to Popular Plus on Monday March 4th. I am subscribed to Mediaset Italia but it tells me I need to subscribe. I have a ticket open for more than 48 hours. I hope this can get resolved for us because this channel is one of my main reasons for subscribing to Ignite TV

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I subscribe to Total TV and can confirm that Mediaset Italia is included in that package.  However, I hate to be the bearer of bad news but it it not available as a free channel under Popular TV.  To get that channel, you will either need to pay $5 more per month to subscribe to it as an individual channel or get it as part of the "Italian Popular Package" theme pack for $20/month.