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Receiving texts to both iPhones

I transitioned from Shaw and I probably made an error setting up my iPhones. I have two lines, now all the text messages come to both, no matter to which number they are sent.  I keep calling Customer service and get a message it's closed - it's a re...

petuliu by I've been around
  • 480 Views
  • 2 replies
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Apple watch standalone (sperate number) plan?

Will Rogers offer standalone apple watch plan soon? Or already there? if so, could anyone help share the steps of setup? Just bought an apple watch from Rogers store and find I don't get a separate number.   Thought its a simple feature both Telus/Be...

gaok12345 by I've been here awhile
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  • 18 replies
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Cannot get OTP message

Hello I change to Roger a week ago. I can not get OTP message from CRA, TD bank, Amazon... What should I do now?     **Labels Added**

iPhone 15 Pro not ringing

Tried to fire up new phone from my iPhone 14, can’t get new iPhone 15 pro to ring and have reset the old one thinking that may have been the problem… help please. !   *** Edited Labels ***

Ronmacg by I've been around
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  • 1 replies
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Resolved! iPhone Visual Voicemail

I am trying to add a line to my Infinite plan for my wife. I am selecting the option for a separate line on same account but not sharing data. I am bringing my own device (an iPhone 15). I select a 60Gb plan. When I get to AddOns I only see Premium V...

vmullan by I'm here a lot
  • 709 Views
  • 1 replies
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Transfer plan to new iPad

I bought a new iPad and want to transfer my cellular plan to it I have SIM card but can’t    **Labels Added**

Millie65 by I've been around
  • 353 Views
  • 1 replies
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Apple Watch (GPS + Cellular models) Activation

OK so the system is now live.  You should get a pop up asking if you'd like to update the carrier settings.  Click Yes   Then you go back to your watch app and 'setup cellular' is active.  I was able to get all the way to the 911 address screen but f...

nasa25 by I'm a trusted contributor
  • 87207 Views
  • 603 replies
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Resolved! No service - international travel

I am currently in Antigua and decided to use my roam like home for a day. I turned off airplane mode while still at home with wifi, got the traditional text stating I will be charged for 15 dollar and was ok until.. I left home. Nothing worked for me...

Kaydei by I've been here awhile
  • 1596 Views
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High Ping on Cellular Data Internet

Up until last week I've been able to use my Rogers cellphone for primary internet.   Since last week,  my ping to anywhere is in the 500-900 range. I try to connect to a server that's less than 1km from me, and the ping is over 500. It's apparently r...

Leith1812 by I've been here awhile
  • 533 Views
  • 1 replies
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Voicemail changes

I am on a iPhone SE(3rd) and notice small changes to accessing Voicemail. There is a new button, Carrier Voicemail with "Call" button. When used for the first time today, I notice that my saved Voice Messages are gone. The rules of Rogers is supposed...

emmy2020 by I've been here awhile
  • 1261 Views
  • 3 replies
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Unable to Set Up WiFi Calling

Unable to process request at this time when trying to enable wifi calling on iPhone   Similar issue as these other posts, except I've tried all the methods in those posts and have been talking to tech support to no avail. Opened a ticket and it was s...

booruce by I plan to stick around
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  • 1 replies
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Rogers SMS Promotions

Hi, I haven’t been receiving any promotions via text message or email and I was wondering how to opt in on the promotional SMS text messages. I’ve been with Roger’s for a while now and don’t get any loyalty promotions.   *** Edited Labels ***

ssathusia by I've been around
  • 371 Views
  • 1 replies
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iPhone 15 USA eSIM issue

I’m in the USA and trying to activate an eSIM using the rogers app on my brand new iPhone 15. It’s not worrying and I am getting contact Rogers messages.Anyone manage to get a US iPhone 15 to work with eSIM?   *Added Labels*

Data Usage Drained

I’d like to preface this by saying that I’ve been with Rogers for 15 years and have never experienced this before.So my data cycle renews every 11th of the month. I have 15gbs worth of data that I have never gone over. Last night, the 12th, I was sit...

My Upgrade

Have not heard about my iPhone 15 Pro Max. I upgraded two months ago and nothing yet. Just a popup telling me that I can upgrade only one phone and to wait. I am waiting and how long before I receive it or at least correspondence for Rogers before I ...

Flashlight on iPhone 12 Isn't Working

I recently changed to an iPhone 12 and the flashlight keeps turning itself on and there appears to be no way to turn it off without asking Siri to turnoff the flashlight. The icon that appears after swiping down does not turn the flashlight on or off...

MagusCP by I've been here awhile
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  • 7 replies
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Data clamp

How can you put a clamp either with rogers or on your iPhone to prevent data overage. I just came over from shaw and shaw never allowed you to go over on data without actually going in and purchasing. Rogers does not do this       ***Added Labels***

Angry4 by I've been around
  • 386 Views
  • 2 replies
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Resolved! iPhone Upgrade on Rogers - Set Up Questions

I am looking at upgrading my Rogers 4G iPhone SE (gen 1) to either Rogers 5G iPhone SE (gen 3) or Rogers 5G iPhone 15.  Retaining my same phone number with Rogers.  I have looked through the literature, etc, and have a few questions I hope the commun...

Ontario by I plan to stick around
  • 2136 Views
  • 2 replies
  • 0 likes