Pre-certified Device
How long does it usually take to get a pre-certified phone? **Labels Updated**
Forum Posts
Resolved! Switching SIM to another phone.
When I get a new phone, can I just switch the SIM card over, without having to change anything in my Rogers account? ***Edited Labels***
Replaced apple watch 6, Activation Error / No way to "unlink" old phone
Had the Apple Watch battery replaced, restored everything when I got it back. But I can't activate the cellular on the watch. 1) When I click on My Watch > Cellular, I have a link to "set up cellular". I tap that, and am brought to a page with a bu...
Not getting texts or calls while roaming
The roam like home is enabled. I am still not getting txts or calls. I am in Switzerland. Same problem in france. Spoke to help desk for 32 minutes and all he could do was verify roam like home was on. I walked to go through all settings but it was n...
Issue with Mail app not showing new Yahoo mail on my IPhone
I have been having this issue for awhile now, and have tried everything I know to fix it but no luck. The issue has transferred from my older Iphone 14 Pro to my new IPhone 15 Pro, so I know it is not the phone but must be something to do with the a...
Ignored By Rogers
I was prompted and called to change my phone as the lease was coming up.When I went to the store, I was told they would not assure the dating if I waited for the 16. I was told best to turn it in and get the 15 MAXAt store level I was told the $ 70 w...
Device protection is fraud
I enrolled in device protection due to my tendency to drop my phone frequently. After dropping my phone, I sent it in for repairs under the protection plan, but when it was returned, no repairs had been made. Upon further investigation, I discovered ...
Who to call from Spain
I tried +1…, 001, 011, nothing works, is my settings not correct?I had no issue calling from France last week. ***Added Label***
Facetime Calls charged under INTL. LD
Got charged Long Distance for Facetime Calls to a friend in USA. If I was charged for Date Usage which is more applicable as per Apple instead of LD, I can understand but even that wouldn't hold accurate (as was on WiFi, I believe and have unlimited ...
Voicemail
I a trying to determine if the number of rings, before a call goes to voicemail, can be changed. I am using an Apple iPhone 13. ***Added Labels***
Resolved! Keep getting Amber Alert on my iPhone
Keep getting Amber Alert on my iPhone when child is found and amber cancelled? ***Edited Labels***
Messages Not Going Through with a Rogers SIM
i just realized that my iphone doesn't able to send text massage ( neither imassage nor regular sms) with the roger sim card in it. ( when using other sim card from diff. company it works) ***Edited Labels***
Unable to pair with previously “Forgotten” Bluetooth device.
I have an iphone14 pro. I Bluetooth-paired my new Crusher Ear Phones to my phone, but then paired it to a portable speaker, and inadvertently clicked on “forget device”. Now I cannot re-pair my ear phones to my iPhone as it will not show up on my “de...
Back Order
Hi,When i ordered an iphone 15 it said it was ready to be shipped and would arrive in 1-2 weeks. I ordered the phone on the 13th of august and now it says back ordered as the status. Is there a way to know how long does back order mean? or if it’s av...
Screen Protector Warranty
My recent experience with Rogers was, to put it nicely, less than satisfactory. I have been with Rogers for years and have all of my TV and internet and cell services with them. I recently got a upgrade on my cell phone and was given a free screen pr...
Blocking Outgoing Long Distance Calls on iPhone
Is there a way to block an iPhone from making long distance calls? My special needs son has a new phone, but I'm worried that he may call overseas by mistake and generate a huge long-distance bill. Any help would be appreciated.
Apple Watch Pricing
Going to be buying an I watch soon with the cellular possibilities. I want to be able to use it with data when I don’t have my phone with me. What is the cost at Rogers to add this to my plan? **Labels Added**
iPhone 12 eSim Poor Network Connectivity in Toronto Lakeshore
Just switched to Rogers and setup 2 iPhone 12s with eSim. We live in Vaughan and 5G is working in our neighbourhood and surrounding area. Went down to Lakeshore/Parklawn area in Toronto yesterday. During the drive no issues with cellular data (Waz...
Finding serial number for old iPhone (Apple class action)
Hello! I purchased an iPhone 7 in 2016 and I am eligible for the Apple throttling class action but to register I need to input the serial number of my iPhone. I bought it from Roger’s and I could find the maintenance agreement pdf which in principle ...
Resolved! RCS on iOS
Hi,I'm on iOS Beta 3 and so far, Bell, Telus and Freedom have RCS enabled. Do you guys plan on activating the feature in the near future?