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Forum Posts

28849 - 2FA Number - not receiving messages

I just switched to rogers and I am setting up my accounts etc. I am not receiving any 2FA codes from ANY apps using the number 28849. I goggled a bit but the stuff I found was useless - how do I get this solved?! How do I get the number added as a tr...

Resolved! iOS Change Voicemail Password

Understanding that Apple makes changes to iOS options when they supply phones to Rogers, here is something that may have been overlooked either long-term or in recent version changes. I am posting it in case Rogers technical people or developers moni...

mhancock0 by I've Been Here Awhile
  • 920 Views
  • 2 replies
  • 0 likes

Apple Music Promo - How does it work?

I have recently signed up for a Rogers Infinite plan. It currently comes with a six-month free Apple Music promotion, and is available for "new and existing Apple Music customers". How does this work, since I already have an Apple Music subscription?...

MichaelYYZ by I Plan to Stick Around
  • 1064 Views
  • 11 replies
  • 0 likes

Apple watch registration not working

New Apple Watch 6. Trying to register on phone through Watch app. Get to MyRogers signin page to activate cellular service on my watch. I enter my userid and password and press "Sign in" but have been getting "Sorry there's an issue on our end. Thank...

vmullan by I'm Here A Lot
  • 2334 Views
  • 12 replies
  • 0 likes

Visual voicemail delayed delivery

I’ve noticed that I’m getting voicemails delivered 1-24 hours after they were left. I understand that the first step to troubleshooting for this is often to fully reset the voicemail on the phone (which subsequently clears out all the voicemail and m...

Lancelot2 by I've Been Here Awhile
  • 7636 Views
  • 21 replies
  • 2 likes

Apple Watch Series 6 Ordering

Any idea on how often Rogers sends out the Apple Watch Series 6? I reserved a 44mm space gray last Tuesday and still 152 in line. It went down only 3 since Tuesday. I'm thinking that it's probably just people cancelling their reservation. ***Added La...

JoëlD by I Plan to Stick Around
  • 1989 Views
  • 12 replies
  • 1 likes

Apple Family Setup

Hello everyone, I didn't find anything related to Family Setup here so my question is: Can we expect Apple Family Setup feature for Apple Watch this year? ***Added Labels***

veilofsun by I'm Here A Lot
  • 6985 Views
  • 89 replies
  • 3 likes

Not using promo Ipad line, can I trade/upgrade for an apple watch?

Back when I got my iphone 11 they had a promotion for an iPad for $10 a month. I took the deal thinking I would use it...but I don't, at all. I haven't turned it on in months. The screen on the 11 max is big enough for casual browsing. So now I am wo...

analogboy by I Plan to Stick Around
  • 1075 Views
  • 3 replies
  • 0 likes

Apple watch ordering

I have been trying for over two months to order an Apple watch via Rogers.Online chat and phone agent both said that I need to order in store. In two separate stores, I got two separate answers: only the call centre can order it to a store, and go to...

jmclea01 by I've Been Here Awhile
  • 1619 Views
  • 3 replies
  • 0 likes

Incorrect Location Display

My rogers apple phone has been displaying all local Saskatchewan and Halifax calls as United States calls.I called a week ago and they said they are working on it. I just hope they dont mess up my phone bills.Has anyone else experienced a similar pro...

bianka34 by I've Been Here Awhile
  • 1989 Views
  • 9 replies
  • 0 likes

Ringer

My phone only vibrates when I have an incoming call. There is no moon crescent showing on my screen. ***Added Labels***

BarbC1 by I've Been Around
  • 779 Views
  • 1 replies
  • 0 likes

Voicemail not delivering when I am on wifi

I have Rogers iPhone , when someone leaves a voice mail. It’s not being delivered when I am on WiFi. When I select mobile data that’s when I see the list of voicemails. ***Added Labels***

Resolved! Set Voicemail to Default

Hey guys! Does anyone know how to reset your voicemail on an iPhone XR so it’s the default way again? The default voicemail is just a lady repeating your number and asking to leave a message, I think. I already have a voicemail greeting and my name s...

Jawed by I Plan to Stick Around
  • 3061 Views
  • 3 replies
  • 0 likes

Disable Personal Hotspot on iPhone

I have an iPhone 7 with no data. In the cellular settings, Personal Hotspot there is a wheel/gear spinning all the time. Is there a way to disable the Personal Hotspot so that it isn't active or trying to connect all the time. I'm guessing this is af...

falcios by I'm a Regular
  • 1625 Views
  • 5 replies
  • 0 likes

Eero iOS App Upgrade

Eero has issued an upgrade to its iOS App I think it is Version 3.3.1 and it now supports Apple Homekit which provides amongst other things increased security to your Router. I have not been able to upgrade thru the App Store, and am starting to thin...

DavidHH by I Plan to Stick Around
  • 1922 Views
  • 7 replies
  • 0 likes

Voicemail hack?

I reported this yesterday to Rogers but wanted to see if this has happened to others.I received a suspicious call from a number I didn’t recognize and let it go to voicemail. Once I tried to check the voicemail the same usual feminine voice played......

Elvis2 by I've Been Here Awhile
  • 1572 Views
  • 3 replies
  • 0 likes

Resolved! Voicemail notifications with no new voicemail

I have a BRAND NEW iPhone XS... like 6 hours old. Just set it up today and ported over my old number from Fido. I CANNOT CANNOT CANNOT get rid of the "New Voice Mail" popup upon restart AND a "red dot" on the voicemail icon in the phone app. (no numb...

jenhill by I've Been Around
  • 77827 Views
  • 10 replies
  • 0 likes

Returned iPhone after upgrade but device balance still says I owe?

I upgraded through device reservation to an iPhone 11, but then decided I wanted the Pro instead. So I returned it in store within 15 days and reserved a Pro.But that was a few days ago and my device balance still says I owe for the 11 that I returne...

automaton by I Plan to Stick Around
  • 968 Views
  • 1 replies
  • 0 likes