Apple Watch (GPS + Cellular models) Activation

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

@capt_commander

Hmm possible that might be a reason for some but I’m 99.9% sure that most people having trouble activating have a Canadian Apple Watch. I purchased mine from Best Buy (certified open box but was from Best Buy.ca). So I think that the error codes are probably caused by something else.


Highlighted
Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

I decided there’s zero point in activating my series 3 when ill just need to move that activation to my series 4 anyways (when it comes in).

So I’ll just wait and activate my series 4. Hope everyone can get their series 3 activated ASAP though. We’ve all been through enough lol


Highlighted
I've Been Here Awhile
Posts: 4

Re: Apple Watch (GPS + Cellular models) Activation

I got my Apple Watch Series 4 today, paired with my phone, but couldn't set up cellular (the text "Set Up Cellular" is greyed out for me and there's "Your Rogers account is not eligible to enable cellular on your Apple Watch. Contact Rogers for more information". under it). Had a chat with Rogers, they couldn't figure it out, and suggested me to call a store. Ugh this is so frustrating...

Highlighted
I've Been Here Awhile
Posts: 3

Re: Apple Watch (GPS + Cellular models) Activation

Rogers' tech tells me there are lots of people with the WS300 error. Problem isn't with our phones or watches but on their side. Told me this type of problem can take a week to resolve. So yeah they have no clue yet obviously. Oh well, been waiting a year already so one more week isn't that bad... #teampositive 

Highlighted
Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

I wonder how it’s possible that some people activated without a hitch yet others have tons of issues. Just luck of the draw?


Highlighted
Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

@Turbojellyfish

Did you buy outright through Apple?

I’m 90% sure that Rogers is holding back watches from shipping to the stores until they sort out this widespread activation issue. I’d be very interested to see what would happen if someone goes to the store to pick up their watch (via easy pay option) but can’t get cellular activated. Would the store just tell them to come back as setting up cellular is a condition for financing?


Highlighted
I'm Here A Lot
Posts: 5

Re: Apple Watch (GPS + Cellular models) Activation

When you first enter this screen, "Set Up Cellular" was enabled.  When I tapped on it, it asked me to update the Rogers Carrier settings.  I accepted and the carrier settings changed to 33.1.  Then the screen refreshed and the "Set Up Cellular" disabled with the following message below.

_Set Up Cellular_ disabled after carrier updates

Highlighted
I Plan to Stick Around
Posts: 10

Re: Apple Watch (GPS + Cellular models) Activation

Update: still getting WS300 right after providing credentials at step 2.

I called Rogers yet again and all I could get out of them is that my ticket is in progress and they are investigating. 😞

FYI, both my iPhone X and Apple Watch 3 were bought outright at the Apple Store in Canada.

This is really starting to frustrate me. I would really like a formal statement from Rogers as to the nature of the problem and an ETA for resolution.
I Plan to Stick Around
Posts: 18

Re: Apple Watch (GPS + Cellular models) Activation

Power the watch and phone down and restart.lf you haven’t it may help.
Highlighted
I Plan to Stick Around
Posts: 10

Re: Apple Watch (GPS + Cellular models) Activation

Already tried the power off/on method, as have numerous others on the forum. Also did the unpair and re-pair of the watch as a new device.

Rogers has already admitted that it’s a problem on their end.