Apple Watch (GPS + Cellular models) Activation
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09-17-2018 12:51 PM - last edited on 09-17-2018 06:34 PM by RogersMaude
OK so the system is now live. You should get a pop up asking if you'd like to update the carrier settings. Click Yes
Then you go back to your watch app and 'setup cellular' is active. I was able to get all the way to the 911 address screen but for some reason the 'continue' button is greyed out even when I enter my full address. So not sure what's going on with that. But I was able to get like 2 steps from the finish lol
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Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:18 PM
I guess we’re all the beta testers lol
Enjoy the LTE connectivity. Hope to join you soon!
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:19 PM
Go with varity! Rogers seems to like to fail multiple ways!
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:20 PM
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:22 PM
@nasa25, thanks! But I don't have much confidence that will last lol!
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:25 PM - edited 09-20-2018 10:25 PM
I was assuming Rogers would pull out all the stops to have this rectified by tonight (ahead of launch day tomorrow) but I guess I was wrong.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:26 PM
Look at it this way, with multiple error codes, we can blame Rogers, with just one Rogers can blame their customers.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:27 PM
@nasa25 just think of the cluster if all the new iPhones were e-sim only!
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:30 PM
As far as this and all other Rogers failures are concerned, I think it comes down to one thing: $
They don’t want to spend the extra money to ensure everything goes smoothly (I.e see the activation server crashes almost every iPhone launch day). They’d just rather make their customers suffer and penny pinch to the max extreme.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:31 PM
I can’t wait to hear the stories from tomorrow mornings watch launch/activations. It’ll be entertaining for sure.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:34 PM
@nasa25 yup could be ugly, kinda like a drunk falling flat on their face without trying to brace, just the wet smacking noise and teeth all over!
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:41 PM
Rogers saving grace is they probably only shipped about 100 or so series 4 watches out to the store (nation wide, based on reservation in progress numbers) so they’ve minimized their potential for ugliness. I could defintely see them holding back lots of shipments until the activation issue gets resolved.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 10:50 PM
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 11:05 PM
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 11:05 PM
Not totally certain I believe that, but at least things are moving.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 11:09 PM
The people that got theirs up and running without issue should go out and buy a lottery ticket lol. Luck is on their side.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 11:09 PM
Spent a third day on technical support trying to activate. No dice although the people were very friendly and helpful. Complete failure to activate and just WS300 even after a full reset of my cellular line. It was escalated to a 3rd level with a call back timeline of up to 7 DAYS! Wow. Somebody really messed up this launch if they are now telling their customers that they will see what can be done in a week. It must be very frustrating for these people on the front lines of tech support trying to sort this out for people and not being able to really do anything.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 11:10 PM
Rogers escalating to Apple? Ugggh that doesn't sound good.
Re: Apple Watch (GPS + Cellular models) Activation
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09-20-2018 11:13 PM
Care to help us poor souls out and explain the process you used to get your AW3 Cellular up and running without any issues?
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09-20-2018 11:16 PM - edited 09-20-2018 11:17 PM
We’ve earned it with the countless hours poured into trying to get a successful activation!
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09-20-2018 11:21 PM
@nasa25 I agree but unfortunately Rogers has been kinda stingy on crediting customers on their bills for Rogers screw-ups, (they used to be quite good but they've changed in the past 5 or so years)
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09-20-2018 11:25 PM
I’m happy with Rogers service (when it’s working) but after my subsidies are all up next year I might have to seriously consider Telus. I could do without all this drama.