I want to share what i went through after being a loyal customer to rogers even after all the network intruptions.On 31st march i contacted customer support live chat agent for my device upgrade in Ontario. The agent offered me samsung galaxy s23 256...
How to cancel rogers sports pack subscription? *Added Labels*
Conversation was cut off after I gave all the required information to investigate further. Then message said a transcript was sent to me but did not receive this transcript. Asked your Anna’ who was to connect me to a live chat but that never happene...
can someone help me understand why my Device Balance is 0.00 but I’m being billed $24/month for Monthly Device Payment? ***Edited Labels***
Hi. I m running in to rogers refer a friend recapchat issue. It will not populate a referral link. The issue has been there for almost a month. ***Added Labels***
Hi can I do an upgrade on iPhone pro max 14 512 and smart watch on a 2 year contract by order online *Added Labels*
Be careful trading in phones with Rogers.They utilize a 3rd party company that manages tradeins/repairsI traded in a phone (S10) to get the tradein credit and a $350 promotional tradein bonus.Now they find fault in the phone and reduce the tradein va...
A couple weeks ago go online and do a hardware upgrade. Elect to keep one phone and return the other. Called in today to find out how am I am suppose to return the one phone as haven't received any kit to this. Because Rogers systems are so good the...
Hi there. A bit confused about this program. I’m nearing the end of my upfront edge contract and was planning to upgrade. A week or two ago I tried to do it online and couldn’t get it to work once I chose a phone. Contacted the chat and was told to u...
Hello all, I'm currently a legacy cable tv, internet, homephone customer and my plan is up for renewal. Rogers finally (after 3 years) convinced me that their Ignite service is the way to go going forward. I keyed my address in their service search b...
What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle. **L...
I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out. **Labels Added**
We had returned three broken Setup boxes back via Canada Post on March 24, but there isn’t any update since then. We had been tracking online almost every day, even went to the post office or referred to their online service. But Rogers keeps ask us ...
This is the conversation I just had with a live chat “specialist”. I am very disappointed in Rogers. *Image rejected due to Keep personal info private* ***Edited Labels***
I’m on vacation in Dominican Republic. How do I call my landline at home? I thought it was +1 area code and number. Not working. Keep getting a Spanish message saying try your call again ***Edited Labels***
Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...
All my services with Rogers were cancelled while I was away on vacations for two months. I had asked for suspension of my services from January 22 to April 1st. I came back on April 3rd and found no internet, no connection to my landline phone. No wi...
My daughter who works from home had just informed me the wifi had been out more than an hour when I opened our bill from Rogers and discovered that the charges for internet and TV had just gone up another $4 each plus tax, so $10. Did anyone hear of ...
With everything else going up and the promise by the government that Rogers monthly cell bills will not increase, it was a dirty move by Rogers to raise my bill right before the merger. With NO warning,my last months bill was increased. If I increase...
I received a personalized offer to upgrade my data and as part of the promotion was 6 months free Disney plus. Be warned if you have ever redeemed this before on another upgrade they will not give it to you again. This was not disclosed anywhere visi...
